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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great resources! Looking forward to passing the Real Estate exam.
Easy to order; easy to purchase. Looking forward to studying.
I tried to expedite shipping but it would not give me to option when checking out.
Love how efficient things are and that I get through s fast.!
Ease of use, clear instructions, and a user friendly website experience.
It took constant hassling to even find the link to order this and send my results to my college. I tried contacting hiset support via email for over a month, and only got responses over and over again saying "it typically takes 2-5 business days to process these requests, please wait and contact us" and that my "issue had been raised up to the backend department". I did not find the form to have my certificate sent to my college until I called hiset support myself and asked on how to have my scores sent. I had to deal with a representative that had a very thick indian accent and was difficult to talk to, and even when I was sent this form I was not sure of whether or not it was actually the right one because its a "CHSPE order form" and not a HiSET result order form for the new HiSET proficiency exam. I do not have a chspe number, and I filled it out with my HiSET id.
Can't downloads files. Said expired. Site not responsive.
Thank you for reaching out. We did attempt to contact you in response to your issue on June 9,2025.
If you're experiencing issues such as file download errors, expired links, or an unresponsive site, please fill out this form for further assistance:
https://www.surveymonkey.com/r/hisetfeedback
This will help the support team look into your issue more effectively.
Let us know if you need anything else!
This is my second time ordering this, it said shipped and delivered and never came, and nobody was able to give me a refund or reship it, so I need to pay again
We're sorry to hear about the trouble you've experienced. We did attempt to contact you in response to your issue on June 9,2025.
For issues like this, please reach out directly to [email protected] — they handle all order-related concerns.
Please let me know if there’s anything else we can assist you with.
I would like your attention. Easy to purchase. Thank you for your help.
It's Very good and very helpful and great app for studying for my testing
Good, so far. We'll see how good the practice tests are and if they prepare me. I'm optimistic.
Yes! I really like the website in general and would like a supplement to the program my job requires.
Helpful in finding what's I needed to purchased for my daughter to practice
My experience so far is everyone that I had an encounter with where so helpful.
So far so good. Only time will tell! My technology has not let me down yet.
I received an email to retest one month before I could and when I filled out the application it was declined and I was sent an email telling me not apply early.
Many of the test preps repeat questions/ are often wrong. Quite a few of the questions cant be found in the relevant books. You should do a commercial/ residential combined prep as you technically sell that exam.
Thank you for reaching out. We did attempt to contact you in response to your issue on June 8,2025.
For assistance with your prep materials, please contact 866-589-3088 or email [email protected] — they’ll be able to guide you directly.
Let me know if you need anything else!
Last time, this process was far too complicated and my order took 3 weeks just to get a call back. The representatives are very kind, but when they say they'll call you back and ask for a time, they don't call you back. Instead, to ensure a call, you can call repeatedly until one representative finally gives you the call back. That works.
Thank you for sharing your experience — we understand how frustrating delays and communication issues can be, and we appreciate your patience. We did attempt to contact you in response to your issue on June 7,2025.
For assistance with training resources, please reach out directly to [email protected]. They will be able to provide the most accurate and timely support.
If you encounter any further issues, please don’t hesitate to follow up — your success is important, and we want to make sure you’re supported every step of the way.
Very happy with the help provided. Process was simple and quick
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience — we understand how frustrating this process has been, and we're sorry you’ve had to go through so much just to get your results sent. We did attempt to contact you in response to your issue on June 9,2025.
For further assistance, please contact our Test Taker Services team directly:
📞 Phone: 1-855-MyHiSET (1-855-694-4738)
🕐 Hours:
Monday – Friday: 6:30 AM – 5:00 PM CT
Saturday & Sunday: 8:00 AM – 4:30 PM CT
📧 Email: [email protected]
If there’s anything we can clarify or pass along, feel free to let us know.