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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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So far, I haven't taken the test yet, don't know what it is like yet, but buying it was easy. Let us hope it helps me pass the overall test.
This was an extremely disappointing purchase. The description sounded like we would get 30 tests not 30 questions. Each test was the same with maybe one or two alternating from a bank of 30 questions. Misleading advertising and was unhelpful compared to every other app I used.
Hi Syna, We're sorry for any confusion that may have been caused by our product description. We strive to provide accurate and transparent information about our products, and we understand that the description may have been unclear in this case.
We would like to clarify that our practice test includes 25 questions from a pool of 30 items across common industry topics. This information is provided in our product description, but we understand that it may have been easy to miss. We regret any inconvenience this may have caused.
We appreciate your feedback and take all comments seriously as we strive to improve our products and services. If you have any further concerns or questions, please do not hesitate to reach out to us via email at [email protected]. We are committed to ensuring your satisfaction and we look forward to the opportunity to serve you better in the future. Thank you.
Hi Amari, we appreciate your feedback. PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
11/10 A+ taught me everything loved the test got me everything I needed to know
Hi Isaac, thank you for your review! PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
The content is great, but customer service needs improvement. I purchased the National practice exam along with the purchase of my test date. Once I took the practice exam, it wanted me to repurchase the practice exam which was not accurate. I called 4 times and sent multiple emails to the group box and didn't receive a response to the email until have 5 days which is unacceptable as I needed to have access to exam. I did in fact finally get it resolved after speaking to a nice lady that was going to reimburse my practice test, but this was after my scheduled exam.
Needs attention to customer service.
Hi David, Thank you for bringing this to our attention. We're glad to hear that you found the content of the practice test to be great. However, we apologize for the inconvenience you experienced regarding the access to the practice exam after purchasing it. We can understand how frustrating this must have been for you, especially as you had a scheduled exam.
Our team strives to provide timely responses to all customer inquiries, and we're sorry for the delay you experienced in receiving a response to your email. We are currently reviewing our processes to ensure that we can provide faster and more efficient customer service in the future.
We're glad to hear that you were able to resolve the issue with one of the customer service you spoke to and was able to reimburse your practice test. However, we understand that this was after your scheduled exam.
Thank you for your feedback, as it helps us improve our services. If you have any further questions or concerns, please don't hesitate to contact us via email at [email protected], and we will do our best to assist you.
I'm so happy with the the Exam Review from PSI. These tests really helped me feel much more confident & relaxed so I could take my test. I'm so happy I passed
Hi Sandra, we are incredibly grateful that you took the time out to leave us a review. PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
PSI makes professional exam prep so easy. They tell you the recommended material, and provide a single stop to purchase them. Also, they provide an unlimited practice exam option which you should absolutely purchase. Great job PSI store.
Hi Brian, we appreciate your feedback. PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
Ultimately I found an exam study format to help prep for my test. However, locating it was a bit confusing as I was researching the site blind. It was not self explanatory. However the sample test questions were very close to or harder than the actual exam.
Hi Michele, thank you for your review! PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
So, I took a cosmetology test in Woodbury, MN on March 2nd. The computer system glitched and I have yet to receive my results. This has been a really bad experience and it seems like no one can help me.
Hi Arian, we sincerely apologize for the inconvenience. Upon checking here we've confirmed that the score report has been sent and we also see that you have a scheduled for new exam. Please let us know if you haven't received your score report on your previous exam. Thank you.
It was difficult for me to understand the agent I was talking with.
Hi Thomas, we apologize for the difficulty you had understanding our agent during your previous interaction. We strive to provide clear and concise communication with all our customers. However, we would like to assist you further with your concern. We have reached out to you asking for more details, but have not received a response yet. Please let us know if you require any further assistance, you may reach out to us via email at [email protected] and we will be more than happy to help. Thank you.
I thought I was getting a better study guide than what I got. That would cover far more material than it did. Don't waste your money. Use Kahoots- Quizlet- or school notes/book over this.
Hi Stephanie, thank you for reaching out to us and we appreciate your feedback. The Candidate Information Bulletin sets forth the reference material used to prepare the questions on the test. Some tests are based entirely on a few books, while others are based on a wide variety of reference materials as well as trade knowledge and general industry practices. Thank you.
Could be me, but a little confusing. Lengthy process and I was nervous about entering everything correctly.
Hi Martha, we appreciate your feedback. PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
Hello.
Unless I'm missing something, the only material that can possibly be purchased for the Independent Adjuster Exam is General Independent Adjuster study material, which is irrelevant as an Independent Adjuster is most likely not a General Adjuster, it contains a lot of material on life insurance which is not on the exam, and does not contain a lot of the testing material to study and perfect for the Independent Adjuster Exam. Also, the only study material that populates when registering for the Independent Adjuster Exam is the California Property & Casualty study guide and practice exams so it's misleading, several of us - myself and my peers, spent the $29.99 on that material, scored "Excellent" on the practice exams, and then log on to take the PSI Independent Adjuster Exam and there is maybe 3 questions on that exam from the material that hours were wasted studying. Another $29.99 wasted by our group for the General Independent Adjuster study guide and practice exam for those to take the PSI Exam and fail. For lack of a better term, it honestly feels like this is rigged to make money and not produce material to effectively and efficiently pass the exam. Please advise where on the PSI site the Independent Adjuster Study Material is available as I do not have the resources to keep wasting money for re-exams going in blindly without the real material to study. Thank you.
Hi Lisa, thank you for reaching out to us and we appreciate your feedback. The Candidate Information Bulletin sets forth the reference material used to prepare the questions on the test. Some tests are based entirely on a few books, while others are based on a wide variety of reference materials as well as trade knowledge and general industry practices. Thank you.
Easy to access and helpful when it comes to studying. Transaction went smoothly and no complaints when it comes to this site and purchases
Hi Terra, we are incredibly grateful that you took the time out to leave us a review. PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
I never got my test score on my online proctored exam. I was told it would show at the end of exam and then 1 - 3 business days and I'm still waiting. I fear something went wrong and may have to take it again. My new job is unable to start without this certification. If I have to retake and wait another 3 days that would be an awful setback. PSI should let me know what is going on. I've made numerous inquiries. I'd like to start training with my new position and this is setting me back. Please help.
Hi Nancie, thank you for reaching out to us. Upon checking here we've confirmed that your score report has been sent via email on 03/10/2023. If you haven't received it we highly suggest to check spam or junk folder. Please let us know if you need further assistance. Thank you.
I purchased a practice test for $24.99 + tax. I was only given 25 questions. So I paid $1 per question. I noticed this week the same practice test is $9.99. So I was over charged and 25 questions isn't enough to say that it is a practice test. I'm very upset.
Hi Karen, Thank you for bringing this to our attention. We are sorry to hear that you are feeling upset about your recent purchase of our practice test. We appreciate your feedback regarding the number of questions included in the test, and we apologize if the price you paid was not aligned with the current price of the same practice test. We would like to assure you that our team is constantly working to provide the best possible practice tests for our customers at a fair and competitive price. In regards to your concerns, we have processed a refund of $15 for you. We hope this refund shows our commitment to resolving the issue and making things right. If you have any further questions or concerns, please don't hesitate to contact us via email at [email protected] and we will do our best to assist you. Thank you for your feedback, and we apologize for any inconvenience caused.
Hi Arya, we appreciate your feedback. PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
The test had nothing do with the type of work my company executes in the field. We install stainless steel thin wall tubing that is 100% tig welded. Not a single question had anything to do with food and beverages process piping. I can agree with the boiler and steam trap questions but we never work with LP gas.
PSI, in cooperation with the ROC (ARIZONA REGISTRAR OF CONTRACTORS), will be consistently evaluating the examinations being administered to ensure that the examinations accurately measure competency in the required knowledge areas. While taking the examination, examinees will have the opportunity to provide comments on any questions. Comments may be entered by clicking on the Comments link on the function bar of the test question screen. These comments will be analyzed by PSI examination development staff. PSI does not respond to individuals regarding these comments, all substantive comments are reviewed. This is the only review of examination materials available to candidates
Solution was to send me a new access code when accessing the product was not the issue. My issue was that the product was falsely advertised, and then he put me on hold for another 30 mins and never picked up again. Tried calling back per the extension on his email and he never picked up.
Hi Amy, we're sorry to hear your recent purchase. For us to fully understand your concern, may you send us an email at [email protected], so we can assist you further. Thank you.
I should be able to get a reference as to where and or how to find or get the correct answer when I get it wrong. All your test does is tell me that I got it wrong. This is suppose to be a study guide! You could get practice test for free or nearly free.
Thank you for your feedback regarding the study guide. We understand that receiving feedback on incorrect answers is an important part of the learning process, and we apologize for any frustration this may have caused you.
While our practice tests do provide immediate feedback on whether an answer is correct or incorrect, we understand that it would be helpful to also provide guidance on where to find the correct answer.
We will take your suggestion into consideration as we continue to improve our study materials. In the meantime, we recommend that you review the relevant material in the study guide or textbook to help identify where you may have gone wrong and to learn the correct answer.
Thank you for using our study materials, and please do not hesitate to reach out if you have any further suggestions or concerns.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kimberly, we are incredibly grateful that you took the time out to leave us a review. PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.