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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Multiple websites, I have to keep calling and rewriting application requests for retakes. Missed questions are not sent to applicants. I would love to have the NH real estate commission review my failed tests.
PSI has been very challenging to use. I initially purchased this package when I registered to take my state and national test. After the first practice test, I was no longer able to access it or take any further test. I most definitely created an account with PSI as well (I have confirmation email) But when I went to sign in, it said I wasn't a user. It's been very frustrating and confusing trying to navigate the website. I am in the process of trying to get refunded the first package I purchased but haven't heard anything yet (I already filled out the refund form). I was informed there has been ongoing issues and that I should purchase directly from PSI Online and should have better access. Fingers crossed this works and I get refunded for the first initial purchase.
Hi Brittany, we sincerely apologize for the inconvenience.
We've sent you a private message on 3/27/2023 so we can further assist you with your concern. However, we have not received a response.
If you need further assistance, please don't hesitate to contact us via email at [email protected] along with the email address you used when you create an account with Gmetrix and the screenshot of the error message you're seeing. Thank you.
It was very quick and efficient placing the order. The actual program provides important information. However, most of the practice exams units contain the same questions with only a few new questions added as one progresses.
No issues with signing up for the practice test on line
Hi Shelly, we appreciate your feedback. PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
The websites are too complicated to navigate, hopefully purchasing the practice test again will gain me access.
Hi Glen, thank you for your feedback regarding our website. We apologize for any difficulties you have experienced while navigating it. We appreciate your input and will work to improve our website's usability in the future. Thank you.
Fast service and reliable support when needed this program is by far the best
Hi Jose, we appreciate your feedback. PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
I was on hold for about 30 min and had to hang up to pick my son up from school
Hi Silva, we are incredibly grateful that you took the time out to leave us a review. PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
I have completed it 3 times out of the 7. The other 4 times it was Psi network issues, always reloading and frozen screens. Somehow, it gets turn into it's my computer and WiFi problem. Somehow never getting reimbursed and having to pay yet again for another test when it wasn't my problem in the first place. Totally unreliable and would never pick this school to go through. Unprofessional, money hungry, scam is the best way I can describe it.
Hi! Emily, we apologize for the technical issues you encountered with your exam.
We've sent you a private message on 3/22/2023 so we can assist you further with your concern. However, we have not received a response.
If you need further assistance, please don't hesitate to reach out to us via email at [email protected] and we'll be happy to assist you. Thank you.
I tried to close out ten times and it continued to say payment didnt go through. I tried four different cards and it didnt work.
Then I saw that the expiration for the card was supposed to be month/year like 12/23 instead of 12/2023. WHY NOT HAVE A REASON WHY THE CARD wont work? Otherwise people are left to guess
Hi Katarina, Thank you for bringing this matter to our attention and we're sorry to hear about the difficulties you encountered while trying to make a payment on our website.
Regarding your concern about the format of the expiration date, we apologize for any confusion this may have caused. We do require that the expiration date be entered in the "mm/yy" format, as you correctly identified. However, we understand that this may not be immediately clear to all users and we will take your feedback into account as we work to improve our user experience.
We also understand the importance of providing clear error messages to help users identify and resolve payment issues. We apologize for any confusion caused by the error messages you received and we will investigate to ensure that our system provides more helpful and informative error messages in the future.
Thank you.
PSI. The reliability of your system; the communication and delivery of you customer experience; the accuracy of your marketing material has this study and preparation experience a one-star rating. This Illinois Test Prep contains Tennessee as the Subject Title within its subject description.
Hi Ernest, We are sorry to hear that your experience with PSI has not met your expectations. We take all feedback seriously, and we appreciate you bringing your concerns to our attention.
We strive to provide reliable and effective study and preparation materials for our candidates, and we understand that accuracy and clarity are essential components of that experience. We regret any confusion or inconvenience caused by inaccurate marketing materials or subject descriptions.
We would like to assure you that we work with a variety of subject matter experts and content providers to ensure the relevance and accuracy of our study and preparation materials. However, we understand that we have a responsibility to ensure that our materials are consistently reliable and up-to-date, and we will continue to work to improve in these areas.
We appreciate your feedback and hope that you will give us another chance to serve you better in the future. If you have any further concerns or questions, please do not hesitate to contact us via email at [email protected]. Thank you.
So far, I haven't taken the test yet, don't know what it is like yet, but buying it was easy. Let us hope it helps me pass the overall test.
Hi Kimberly, we are incredibly grateful that you took the time out to leave us a review. PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
This was an extremely disappointing purchase. The description sounded like we would get 30 tests not 30 questions. Each test was the same with maybe one or two alternating from a bank of 30 questions. Misleading advertising and was unhelpful compared to every other app I used.
Hi Syna, We're sorry for any confusion that may have been caused by our product description. We strive to provide accurate and transparent information about our products, and we understand that the description may have been unclear in this case.
We would like to clarify that our practice test includes 25 questions from a pool of 30 items across common industry topics. This information is provided in our product description, but we understand that it may have been easy to miss. We regret any inconvenience this may have caused.
We appreciate your feedback and take all comments seriously as we strive to improve our products and services. If you have any further concerns or questions, please do not hesitate to reach out to us via email at [email protected]. We are committed to ensuring your satisfaction and we look forward to the opportunity to serve you better in the future. Thank you.
Hi Amari, we appreciate your feedback. PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
11/10 A+ taught me everything loved the test got me everything I needed to know
Hi Isaac, thank you for your review! PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
The content is great, but customer service needs improvement. I purchased the National practice exam along with the purchase of my test date. Once I took the practice exam, it wanted me to repurchase the practice exam which was not accurate. I called 4 times and sent multiple emails to the group box and didn't receive a response to the email until have 5 days which is unacceptable as I needed to have access to exam. I did in fact finally get it resolved after speaking to a nice lady that was going to reimburse my practice test, but this was after my scheduled exam.
Needs attention to customer service.
Hi David, Thank you for bringing this to our attention. We're glad to hear that you found the content of the practice test to be great. However, we apologize for the inconvenience you experienced regarding the access to the practice exam after purchasing it. We can understand how frustrating this must have been for you, especially as you had a scheduled exam.
Our team strives to provide timely responses to all customer inquiries, and we're sorry for the delay you experienced in receiving a response to your email. We are currently reviewing our processes to ensure that we can provide faster and more efficient customer service in the future.
We're glad to hear that you were able to resolve the issue with one of the customer service you spoke to and was able to reimburse your practice test. However, we understand that this was after your scheduled exam.
Thank you for your feedback, as it helps us improve our services. If you have any further questions or concerns, please don't hesitate to contact us via email at [email protected], and we will do our best to assist you.
I'm so happy with the the Exam Review from PSI. These tests really helped me feel much more confident & relaxed so I could take my test. I'm so happy I passed
Hi Sandra, we are incredibly grateful that you took the time out to leave us a review. PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
PSI makes professional exam prep so easy. They tell you the recommended material, and provide a single stop to purchase them. Also, they provide an unlimited practice exam option which you should absolutely purchase. Great job PSI store.
Hi Brian, we appreciate your feedback. PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
Ultimately I found an exam study format to help prep for my test. However, locating it was a bit confusing as I was researching the site blind. It was not self explanatory. However the sample test questions were very close to or harder than the actual exam.
Hi Michele, thank you for your review! PSI is always striving to make improvements and provide the best exam experience as possible. Please reach out if there is anything we can assist with or do better going forward.
So, I took a cosmetology test in Woodbury, MN on March 2nd. The computer system glitched and I have yet to receive my results. This has been a really bad experience and it seems like no one can help me.
Hi Arian, we sincerely apologize for the inconvenience. Upon checking here we've confirmed that the score report has been sent and we also see that you have a scheduled for new exam. Please let us know if you haven't received your score report on your previous exam. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Angel and thank you for reaching out to us. We understand that you have been experiencing difficulties with your real estate licensing examinations and we apologize for any inconvenience this may have caused you.
We have sent you a private message on 3/27/2023 so we can assist you further with your concern. However, we have not received a response.
Please don't hesitate to contact us via email at [email protected] if you need further assistance and we'll be happy to assist you.
Thank you.