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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered this exam for 9.95, thinking it would be a practice exam. Then I ordered another exam for 19.95, thinking it would be different. It was same 25 questions as the 9.95 test. So after paying 30.00 for the same 25 questions I'm no closer to feeling comfortable about taking the state exam as I was before
My experience was good. I had no issues with study….I did think it would be more study questions to help prepare for the test.
I spent $27 to have access to 25 questions, that's is 25 questions the practice test has 25 questions that was repeated in each new test. Wow e-mail them 3x not respond back,Money to the drain
Hi L D. We have sent you a message last April 17,2023. However, we have not received a response.
We apologize for the inconvenience you have experienced with our product. To assist you further, may we kindly ask for your order number to be sent to [email protected]? This will allow us to immediately address the issue and provide a solution for you. Thank you for your cooperation and understanding.
Very convenient and easy to use, hopefully this will help me pass the exam on the first try,
I was not able to reschedule my test online, i was told when i called in that i would have to talk to someone in a different department to get my account fixed. The rep that help reschedule was nice and did reschedule my test. I would of preferred to reschedule online.
Thank you for your feedback. We apologize for any inconvenience caused by our online rescheduling process.
We're glad to hear that our representative was able to assist you in rescheduling your exam and that you found them to be helpful and courteous. We appreciate your feedback and will take it into consideration as we work to improve our services for all candidates.
If you have any other concerns, please don't hesitate to contact us via email [email protected].
Thank you for choosing PSI for your exam needs, and we appreciate your feedback as we strive to improve our services for all candidates.
Everything was perfect the test really helped with my confidence
Overall it was ok. I took the test remotely, and they are very strict about that "nothing on the table" requirement, including decorations. The software that ran the test and the webcam + mic worked fine without any issues.
The first few times I tried to pay there were errors, yet the charge still seemingly went through.
Great study guide would recommend for everyone…….will be taking exam
I have not taken the practice test, but I hope it helps me prepare
Easy to practice on my own ans see where you need extra help or review
Some of the selections are not being made available right now. It could be because I just signed up for the program. I'll check in tomorrow to see if they're working.
I requested a refund a month and a half ago and haven't received it for a wrongly purchased item.
Hi Emma, we're sorry to hear about the incorrect item purchased.
We sent you a message on 4/11/2023 so we can assist you further you with your concern. However, we have not received a response.
If you need further assistance with your purchase, please don't hesitate to contact us via email at [email protected]. Thank you.
Navigation is not good. I am looking for educational materials for md broker license and didn't find much,
Hi Jacob, thank you for your feedback regarding the practice test navigation. We're sorry for any inconvenience you may have experienced in finding educational materials for the MD broker license. We strive to continuously improve our website and make it user-friendly, and your feedback will be taken into consideration in our ongoing efforts to enhance the user experience.
We appreciate your feedback and thank you for bringing this to our attention. Please don't hesitate to reach out to us if you have any further questions or concerns.
I was able to find the practice test that I needed right away
Horrible experience online and via customer support
Hi Leah, thank you for sharing your feedback about your experience. We value your input and we apologize for any inconvenience you may have encountered. We take candidate satisfaction seriously and will strive to improve our online platform and candidate support services. If you have any specific concerns that you would like to discuss further, please do not hesitate to contact us via email [email protected]. We are committed to addressing your concerns and providing you with the best possible assistance. Thank you.
They have questions on the REAL ESTATE exam that litteraly DO NOT have a legal answer. I felt like i was an exerienced mother of 5 taking an exam written by a teenager, about how to be a good mother. They also had SO MANY TYPOS! They had math questions that didn't provide enough information to even solve the problem. There sight doesn't have a home button or a login. It's improfesional, It's not okay, it shouldn't be Legal, They shouldn't be in business.
Hi Justin, we appreciate your feedback regarding your experience with the real estate exam. We understand your concerns about the quality of the questions, typos, lack of information, and user interface concerns on the website. We take candidate feedback seriously and are continuously working to improve our products and services. Your feedback will be shared with the appropriate teams for further review. Thank you for bringing this to our attention. If you have any other concerns, please feel free to contact us via email at [email protected]. Thank you.
Hi Otha, we're sorry to hear about the experience with General Independent Adjuster Practice Test.
Our records show that you have purchased the said practice test with unlimited attempts. The practice test is designed to present 25 questions from a pool of 181 items that cover common industry topics.
To have the randomized experience from the full pool of questions you have to click Tests > New Tests.
Thank you and please don't hesitate to contact us via email at [email protected] if you have any other concerns.
I had a higher expectations for the exam prep. The training and testing option run through the same 25 questions over and over. To my knowledge the real exam has over 100 questions.
Thank you for your feedback regarding our exam prep product. We apologize for any confusion or disappointment that you may have experienced with the product. Please note that the product description clearly states that each practice test attempt includes 25 questions from a pool of 30 items across common industry topics. While the actual exam may have more questions, our practice tests are designed to help candidates review and reinforce their knowledge of key concepts in a targeted and efficient manner. We appreciate your input and will take it into consideration as we continue to improve our products and services. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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If you have any further suggestions or questions, please don't hesitate to let us know via email at [email protected]