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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
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Very good instructions and exam practices and information was easy to follow. Questions and answers were very well explained. About what the correct answer was and why it was the answer in detailed information for explanation.
Purchased a practice test with the understanding that i would be able to take it multiple times and could only take it once
The study guide was nothing like the test. It was as if I studied for a completely different test.
Hi Jamie, we have sent you a message last April 21,2023. However, we have not received a response.
We will take note of you feedback and share this to the rest of the team. Furthermore, as per the description from the online store - Cosmetology Theory Practice Test is designed to simulate your test-day experience, and powered by GMetrix's state-of-the-art exam readiness platform, our Cosmetology Theory practice test mirrors the national test's objectives and features sample questions similar to those you'll see on the actual test. While the practice tests are created to be as similar as possible to the actual exam, there is no guarantee that the questions on the practice test will match the exact questions on the real exam.
If you have any further suggestions or questions, please don't hesitate to let us know via email at [email protected]
I was trying to get to my state exam but i could not get it on April 03, when tried to change my password it would not give the code to change it and, they said if i can't get logged in they can't help me? I Have paid 4 time for exam recently but not even able to get to the exam, first they gave me a place of exam in Maui than no help when i said it was not the place since i live in Kailua Kona they7 only go by the closest zip code which in my case is another island, have been an agent and a broker for 25 years in California, never had this much problem taking the exam.you website and proceedures are very difficult and confusing. Now i have an exam on Monday April 10 i hope i can take it (state of Hawaii portion of R E broker exam.
Thank you
Thank you for reaching out to us and sharing your concerns about the difficulties you encountered while trying to schedule your state exam. We apologize for any inconvenience and frustration you experienced during this process.
Based on the information provided, it appears that you have an upcoming exam scheduled.
If you have any further questions or concerns regarding your upcoming exam, please feel free to reach out to us at [email protected]. Our team will be happy to assist you and provide any necessary support.
Thank you for your patience and understanding. We wish you the best of luck on your upcoming exam. If you have any further questions or need additional assistance, please do not hesitate to contact us via email.
PSI is expensive and did not give me access immediately to test materials
Hi James, we have sent you a message last April 19,2023. However, we have not received a response.
Thank you for your feedback. We apologize for any inconvenience caused by the delay in providing access to your practice test materials.
Please note that after placing your order, you should receive a second email from PSI Online Store Support containing your GMetrix access code and instructions.
If you have not received this email or have any further concerns, please do not hesitate to contact us at [email protected]. Thank you for choosing PSI.
I bought this test yesterday. I took it once and then did not allow me to attempt again. It seems like the account never associated the purchase with me. I have proof to show that I purchased this yesterday. I would like a refund of $52.24 if possible.
Hi Tristan, we have sent you a message last April 19,2023. However, we have not received a response.
Thank you for reaching out to us with your concern.
In order to have a randomized experience from the full pool of questions, you need to click on "Tests" and then select "New Tests."
If you require any further assistance, please do not hesitate to contact us via email at [email protected]. We would be happy to help you with any issues you may be experiencing.
Thank you for your understanding.
After completing my real estate course I received an email for me eligibly to register for the exam. I go to register and PSI tells me they have not received my course information, odd. I call and they confirm they have not received any information from Rockwell. I call Rockwell who confirms I finished the course and they had already sent my information over, cool. I call PSI back who confirms they actually do have my information, and the email for eligibility was a mistake, there is about a 7 day processing period, no biggie. Call back after a week, am told that my case will be escalated since I have not received anything, will be another 1-3 days. Not a big deal. Call back on the end of day three, get told it is actually 3-5 days, not 1-3. Call back at the end of day 5, no response from the escalation team still. Now two weeks into just trying to register for a test that I have already passed the tests and put in the time for. Meanwhile the service agents are constantly giving me a run around and it is apparent they don't care, as we do not have a choice to use anyone but them. Horrible management, and its unfortunate their lack of competitors allows them to consistently treat consumers this way.
Hi Jack, we have sent you a message last April 19,2023. However, we have not received a response.
We apologize for the inconvenience caused to you while registering for the real estate exam.
We would like to take immediate action to resolve this issue for you. In order to do so, could you please provide us with your full name, contact details, name of the exam and which state. Kindly send it via email at [email protected] This will help us in resolving your concern. Thank you.
Good so far! The practice exam is helpful! I'm learning from the exams as well
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PSI has been an absolute nightmare to work with. I show up for the exam on test day and my testing center said PSI had an issue with the exam and was working on getting it fixed... three hours later I was told I need to reschedule because PSI could not solve the issue. I called customer service for PSI twice to reschedule and both times it was like I was speaking to a child who could not understand a simple question. They give you scripted answers and keep repeating the same thing. God forbid you ask to speak to a supervisor so you can talk to someone who knows what they're doing. It took 2,30 minute phone calls of arguing before they actually got the supervisor on the call and I was able to reschedule my exam. Worst experience with PSI ever! I have no idea why any state board would use this company for any kind of test.
Hi Makayla, we have sent you a message last April 19,2023. However, we have not received a response.
We apologize for the technical issues at the testing center and scheduling difficulties. After checking, we found out that you have successfully scheduled and completed the exam. Your feedback is valuable to us, and we will share it with our team for improvement.
Please feel free to contact us via email at [email protected] for any other concerns. Thank you.
I bought the 23.99 broker practice test, it was way too short and then did not allow access after completion
We're sorry to hear that you had trouble with your broker practice test. We recommend reaching out to [email protected] for assistance. Thank you.
The customer service for this company is repugnant. I cannot adequately explain how truly horrible my experience has been.
Hi Allison, we have sent you a message last April 19,2023. However, we have not received a response.
We're sorry to hear about your experience with our support. We value feedback like yours and want to ensure that our candidates have the best possible experience.
For us to further assist you with your concern, may we request for the full details of your concern as well as your exam confirmation number (if you have concerns with the exam) or the order number (if you have concern with your order) to be sent via email at [email protected].
Thank you and rest assured that we will have this validated.
I was able to find the Maryland Salesperson Reference guide, but I was unable to find the Maryland Salesperson test by searching the website.
Thank you for your feedback. We apologize for any inconvenience you experienced in trying to locate the Maryland Salesperson test on our website. We highly suggest to check the Real Estate Salesperson Premium Practice Test - 500 items and the National Real Estate Salesperson Practice Test as they cover the national portion content for Maryland and other states.
Not enough questions for the amount of money charged.
Thank you for your feedback. We apologize if you felt that the number of questions provided did not meet your expectations. We appreciate your input and will take it into consideration as we strive to improve our products and services.
So after ordering the practice test. It was not available immediately as advertised. I had to call PSI and then another company to retrieve the activation code. So after taking the state board exam i noticed none one question was on the practice exam at all. I didn't feel prepared with the practice tests at all after taking the final exam but i was aceing all the practice tests.
Hi Taci, we have sent you a message last April 18,2023. However, we have not received a response.
Thank you for sharing your experience. We apologize for any inconvenience you may have encountered during the process of accessing the practice test. We understand that the availability of the test is crucial, and we assure you that we will do our best to ensure that it is available immediately in the future.
Regarding the content of the exam, please note that our practice tests are designed to simulate the actual exam as closely as possible, but variations in the questions may occur.
However, we will continue to improve our resources to better prepare our candidates for success. Please let us know if you have any further questions or concerns, send us an email at [email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kenneth, we have sent you a message last April 21,2023. However, we have not received a response.
Thank you for reaching out to us. Based on the order number that you have provided we see that you purchased Mississippi Real Estate License Exam Prep - PDF version, please note that this item is not a practice test. Mississippi Real Estate License Exam Prep is a PDF study guide that you may only access once to download it.
Furthermore, as per the product acknowledgement that you have agreed, this PDF may not be printed, must save the PDF after it opens on a device, that the download link will expire after it is used the first time, and that purchases of PDF products are non-refundable.
Thank you.
If you need further assistance, please don't hesitate to contact us via email at [email protected].