On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Experience was fast and it was easy. Website was easy to understand
Good. Needs to give reference to find right answer in code book
Fun for 24 $30 questions! Yes, I learned them in 15 minutes. In other sessions for the same money, 1200 questions. I do not recommend
PSI online is so easy to navigate. I wish all websites were laid out like this. Thank you for all the help in getting everything ready for test day.
I just wish there was a coupon code. I also was hoping that there is a mobile option.
Choosing psi for test prepping. It was an excellent choice. It was easy fast and efficient had everything I needed. Check out was easy would highly recommend.
My experience with PSI has been fantastic so far. The site is easily accessible and the staff is extremely helpful.
Hi Lily, we have sent you a message last April 20,2023. However, we have not received a response.
We are sorry to hear that you are unhappy with your purchase from the PSI online store. We understand that you were hoping to get a more comprehensive understanding of the exam process and the questions that would be on the actual test.
We want to clarify that the practice test provided by the PSI online store is designed to give you a general idea of the types of questions that you may encounter on the actual test. It is not meant to be an exact replica of the test, nor does it guarantee that the questions on the practice test will be the same as those on the actual test.
The practice test includes 25 questions from a pool of 30 items across common industry topics. While this information is typically provided on the product description page, we apologize if it wasn't made clear to you at the time of purchase.
If you need further assistance, please do not hesitate to contact us via email at [email protected]. Thank you.
I am so happy they have a tool like this to help me prep for my exam
I get theres taxes for everything but before you click pay it should display the total with taxes before submitting not after
Hi Alex, we have sent you a message last April 21,2023. However, we have not received a response.
Thank you for your feedback. It's understandable that you would like to see the total cost with taxes included before submitting payment. We will forward this suggestion to the appropriate team to see if it's feasible to implement. In the meantime, please note that taxes are often calculated based on your location and may vary, which is why they may not be included in the displayed price upfront.
If you need further assistance, please don't hesitate to contact us via email at [email protected]
I couldn't set up a time online and when I called they got it figured out.
I was extremely frustrated during my online proctored exam with PSI. The instructions provided in the email were inadequate, and as someone who is typically tech-savvy, I found it embarrassing to have to contact tech support to log in. Once I started the check-in process, I encountered multiple technical difficulties that the proctor claimed were on my end, despite my ability to see myself on camera and the fact that it was an online program within their system. Between the lengthy check-in process and the technical issues, it took me three hours before I could even begin the exam.
During the check-in process, I was asked to scan the room multiple times from floor to ceiling and remove any items from my desk, which seemed unnecessary and excessive. Additionally, I was asked to cover a bulletin board on the opposite wall of the room, which was impossible to read even with 20/20 vision. I was also instructed to remove paper from my printer also on the opposite side of the room, only to place it on the desk next to it. These instructions seemed unreasonable and did not serve any practical purpose since it was essentially shuffling it from one spot to another in the same vicinity.
Although the tech support team was helpful in resolving some of my issues, I had to contact them several times about things that should have gone smoothly, and some issues never even got resolved they just magically vanished depending on the proctor I logged in with. At one point, they offered to reschedule my test for a charge, but I had already been waiting for two hours and did not want to incur any additional charges especially since I could most likely anticipate this happening again. I cannot imagine how nerve-wracking it would be for someone who is already anxious about taking an exam to have to deal with all these issues.
Overall, I hope that my experience was an isolated incident. The final proctor that helped me seemed more reasonable and efficient. The final proctor was much more professional and got my test started quickly. It would be much better if proctors would focus on monitoring test-takers during the exam rather than nitpicking during the check-in process.
Hi Michael, we have sent you a message last April 19,2023. However, we have not received a response.
We're sorry to hear about the frustration you experienced during your online proctored exam with PSI. We understand how important it is to have a smooth and efficient testing process.
For us to further assist you with your concern, please reach out to us via email at [email protected] along with your exam confirmation number. Rest assured that we will have this validated and appropriate action will be taken. Thank you.
Not easy to get a hold of a person.
Waited over an hour to talk to someone and never did
Definitely worth purchasing and I would actually highly recommend this as an essential item in regard to passing the exam. Good luck!
No real help on customer service line. No definitive answers on which test to practice for
It was very easy to both set up my account and set up my exam schedule. Definitely plan on adding more specialties which means more exams.
Despierta el sistema que se va a enfrentar un candidato.
Good, the only problem we had was trying to register and pay for the exam. The online platform wouldn't allow us to so we had to call and do it over the phone.
This is the 2nd order I put in. I never receive a code and I paid for it. Please send me the code for this test.
Hi Winifred, we have sent you a message last June 9,2023. However, we have not received a response.
Thank you for providing feedback about your experience in accessing your practice test. We apologize for any inconvenience you may have encountered.
After placing your order, you should receive two emails - one confirming your order and a second email from PSI Online Store Support containing your GMetrix access code and instructions for accessing your practice test. It's important to create an account with GMetrix using the access code provided in the email in order to access your practice test.
We apologize if the instructions were not clear or if you experienced any issues in accessing your purchase. We will carefully review our processes to ensure that clearer instructions are provided to our customers on how to access their purchases, including the GMetrix practice test.
If you are still encountering difficulties in accessing your purchase or have any further questions, please do not hesitate to contact us via email at [email protected] for assistance. We value your feedback and appreciate you bringing this matter to our attention. Thank you.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Laura, we have sent you a message last April 20,2023. However, we have not received a response.
We are sorry to hear that you are unhappy with your purchase from the PSI online store. We understand that you were hoping to get a more comprehensive understanding of the exam process and the questions that would be on the actual test.
We want to clarify that the practice test provided by the PSI online store is designed to give you a general idea of the types of questions that you may encounter on the actual test. It is not meant to be an exact replica of the test, nor does it guarantee that the questions on the practice test will be the same as those on the actual test.
The practice test includes 25 questions from a pool of 30 items across common industry topics. While this information is typically provided on the product description page, we apologize if it wasn't made clear to you at the time of purchase.
If you need further assistance, please do not hesitate to contact us via email at [email protected]. Thank you.