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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I look forward to passing my exam, thank you for offering amazing studying tools.
Terrible experience and communication. I was on the phone for one hour and 27 minutes trying to take my test not one person could help me, it took 5 tries. No ref\und of the $98 test fee, horrible experience.
Looking forward to using this study guide to pass my exam.
Good. When purchasing a test for the journeyman electrician exam prep the product should state which version of the NEC it is using so the customer knows this is the correct training aid for their state.
I would like offers on discount code for the exam before purchasing.
It would be nice to get to take the test for free because I am active duty Army
Found what I was looking for after some searching.
Prometric has the same attributes to offer as the PSI testing center, when you test for your license they don't show you your true testing score, they give you a random percentage number; and each time you go back to retake the exam you have to pay which means you are paying for the license in testing fees, some individuals end up paying $1,000 up to $2,000 even more? These testing centers all have hidden criminal agenda to profit dishonestly by
Milking the testing candidates in testing fees.
The staff at these testing centers they do cult on the testers, you will feel confusion and also experience forgetfulness, only if you know cult you will know what I am talking about you have to wear garlic when you're going into these places, the staff at the testing center pouse as an exit meaning they can sabotage you from moving forward by not recommend you for the licensing position you are testing for, so the computer will still grade you as fail.
This testing centers are contracted to private individuals who may chooses to save the license and for their club members, they use the licensing as a bait, meaning if you join me or come and worship with us doing demonic religion you will get any professional licensing you desire.
Hi Key, we have sent you a message last April 26,2023. However, we have not received a response.
We understand your concerns regarding the testing centers and their policies. However, we cannot comment on the practices of other testing centers as we are a separate entity. If you have any concerns regarding PSI testing services, please send an email to [email protected] with your exam confirmation number and we will be happy to assist you further. We strive to provide fair and unbiased testing services to all candidates.
The amount of difficulty I had on your website is wildly ridiculous given the level of technology the rest of the world is at.
We apologize for the difficulties you experienced on our website. We are constantly working to improve the user experience and make it as seamless as possible. We appreciate your feedback and will use it to inform our ongoing efforts to enhance our website. Thank you for bringing this to our attention.
It's simply easy to navigate. The products are VERY well organized. The level of detail is just right.
The process was smooth although incomplete: no major complaints; I figured the situation out.
Safety,communication,infection control,resident rights,data collection,basic nursing skills,role and responsibilities,disease process,mental health,personal care,care impaired,aging process and restorative care
Your customer service is horrible. The knowledge of your sales people is absolutely zero. You should never be allowed to run these tests.
Hi M S, we have sent you a message last April 25,2023. However, we have not received a response.
We're sorry to hear that you had a negative experience with our support.
We take all feedback seriously and are always looking for ways to improve our service.
If you could provide us with more specific details about your experience and the issue, we would be happy to address your concerns and work towards a resolution. Please send the details via email at [email protected]
Thank you for bringing this to our attention.
This is the third practice test product I am purchasing. The first two were advertised as practice examinations but ended up being only partial exams. My exam is 160 questions, so I expected at least 160 practice test questions. What I got was 50 for $15 and 75 for $25.
Morevoer, the practice questions weren't repeatable, so the learning element of the exercise was compromised.
Hi Aaron, we have sent you a message last April 25,2023. However, we have not received a response.
Thank you for sharing your experience with our practice test products.
We understand your concern about the number of questions available in the test.
Upon checking the details on the order number provided, we've confirmed that each practice test attempt includes 75 questions from a pool of 136 items across common industry topics.
To have the randomized experience from the full pool of questions you have to click Tests > New Tests.
Thank you again for your feedback, and please don't hesitate to reach out to us via email at [email protected] if you have any further questions or concerns.
Steven was very helpful and answered all of my questions.
I originally ordered the online practice test when I booked my exam. I was unable to successfully login and I called Customer Service. Rhonda was excellent. You need to fix it so that the test ordered is available, rather than having to call customer service, refund, and reorder.
I have found it to be a matter of following the simple instructions which is helpful.
Satisfied with what I pay, like the test practice and overall the timing.
Wasn't clear if these practice tests were for GA Residential 'Basic', as well as the Business & Law tests? Easy check out. Thanks.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kevin, we have sent you a message last May 1,2023. However, we have not received a response.
We're sorry to hear about your experience.
For us to further assist you with your concern, could you please share more details of your concern as well as you exam confirmation number to be sent via email at [email protected] and we'll be happy to assist you.
Thank you.