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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Just ordered, hopefully shipping doesn't take forever.
Numerous issues with online exam. I keep purchasing the exam preps and it lets me take it once and continue to pay.
I'm a little confused but seem to be finding my way around in the website. I did not realize what an issue it would be to get my insurance license reinstated but that is my goal so I will continue forward.
Excited to try this practice test! Everyone's been so well spoken on the phone and very helpful!
I got transferred to the wrong department, but that was the only hitch.
Easy to do and hopefully a good new chapter in life
So far so good. Hopefully this will help me to pass the exam this time.
I took the Texas Practical Exam on March 30th over zoom. During the test I was asked by the proctor to complete additional steps that I was not part of cosmetology school training or any state board test practices I completed. When I mentioned this, the proctor just repeated her instructions and said that we needed to proceed. Since I was instructed to complete additional non tested steps, I lost time for this section and was not able to sanitize my station before proceeding. As a result I lost points for this section of the cosmetology exam.
I have made several phone calls to ask for help on this matter. I wanted to know if my scores can be reviewed/returned. I finally spoke to Estella in customer care who informed me that yes there was an issue with the scores and offered me a voucher which was never completed, as she transferred me to a survey. When I called back, I was informed by another customer care agent that not only was I not scheduled but that Estella had included notes that I declined the voucher which is a lie because I only wanted my points back. Another lie. I was asking if it is possible.
Since then I have been calling and cannot get through to any agents.
This has been going on since April 2nd and the issue has not been resolved.
I would like to know:
Since the proctor was deemed at fault by your customer care agent, can I get the lost points back?
If not, can I still schedule my next test date with the voucher I was offered?
Hi Jennifer, we have sent you a message last May 5,2023. However, we have not received a response.
Thank you for reaching out to us regarding the issues you faced. Could you please provide us with your full name, the date of the exam for our reference?
Kindly send it via email at [email protected]. We apologize for the inconvenience caused and we would like to help you resolve this matter. We look forward to hearing back from you.
This is a great system to go thru. Easy to understand
Your customer service is terrible. I've been on 5 phone calls today with no results. I bought a pdf version of the SC real estate prep/practice tests and it wasn't able to download and the file expired. I had to purchase it again. I've been trying to cancel the first order with no success order #*******. Please help
Hi Lynne, we have sent you a message last May 3,2023. However, we have not received a response.
Thank you for reaching out to us. As per the product acknowledgement, you agreed that the PDF may not be printed, that you must save the PDF after it opens on your device, that the download link will expire after it is used the first time, and that purchases of PDF products are non-refundable.
If you have any further suggestions or questions, please don't hesitate to let us know via email at [email protected]
I already purchased a practice exam and can't get it to work
Hi Amanda, we have sent you a message last May 3,2023. However, we have not received a response.
Thank you for your feedback. Upon checking here, we've confirmed that you have purchased a National Broker Practice Test.
As states in the product description, once you place your order, you will receive a second email containing your access code. Once received, you must create a GMetrix account and redeem your code to access your practice test.
We highly suggest to check your spam/junk folder.
If you can't find the 2nd email email containing the access code, please reach out to us via email at [email protected] and we'll be happy to assist you.
Not enough books in stock. We need a total of 30 or more
Hi Judy, we have sent you a message last May 3,2023. However, we have not received a response.
Thank you for reaching out to us. May we know the specific book you are looking for? So we can check it on our end.
If you need further assistance, please don't hesitate to contact us via email at [email protected].
Thank you for you help in assisting me for the dc barber manager exam.
Quick and Easy...the sign-in/test purchase...not the test itself.
Contract a software programmer to enhance your option boxes.
Thank you for your suggestion. PSI is continuously working on improving our systems and user experience. We appreciate your feedback and will take it into consideration as we look for ways to enhance our option boxes.
Very Helpful with sending reminder links and mentioning that there's practice material before you take your test.
PSI has too many websites that do similar functions. Not clear and easy to make mistakes as a user.
Hi Coleman, thank you for your feedback. We apologize for any confusion caused by our multiple websites. We understand how important it is for our users to have a seamless experience while navigating our platforms, and we will work towards improving the clarity and simplicity of our websites to make it easier for users to access the information they need. If you have any specific issues or concerns, please feel free to contact us via email at [email protected] so we can assist you further.
They are the only place you can go to to take a test and it shows. This company is horrible, the person watching you to answer any question took 7 mins to get back to me and the test started 25 minutes late.
Hi Francis, we have sent you a message last May 2,2023. However, we have not received a response.
Thank you for your feedback about the testing center. We apologize for any inconvenience caused during your exam session. In order to further investigate this issue, could you please provide us with the following information:
Full name:
Email Address:
Exam Confirmation Number:
May we also know the location of the test center you visited?
We appreciate your cooperation and look forward to hearing back from you.
If you have any further suggestions or questions, please don't hesitate to let us know via email at [email protected]
PSI is impossible to get actual help from on the phone, they use foreign call centers
Hi George, we have sent you a message last May 1,2023. However, we have not received a response.
We're sorry to hear about your experience.
For us to further assist you with your concern, could you please share more details of your concern as well as you exam confirmation number to be sent via email at [email protected] and we'll be happy to assist you.
Thank you.
Your site does not allow to find the PSI Exam bulletins that outlines an Exam on what open books are allowed in an exam.
Hi Walter, we have sent you a message last May 1,2023. However, we have not received a response.
Thank you for bringing this issue to our attention. We apologize for any inconvenience you may have experienced in attempting to locate the PSI Exam bulletins.
To answer your question, we want to inform you that the candidate information bulletin for SC Residential Builder may be downloaded on this link - https://test-takers.psiexams.com/scrb/test/QXGUBB4B. On page 3 of the Candidate Information bulletin, it states that Business Management and Law for Residential Builders, Residential Builder, Residential HVAC, Residential Electrical, and Residential Plumber examinations are OPEN book. Candidates may bring reference books listed in this bulletin. Reference books may be highlighted, underlined, and/or indexed. They must be otherwise unmarked (not written in) and may not contain additional papers (loose or attached).
We appreciate your patience and understanding, and we hope that this information will be helpful to you. If you have any further questions or concerns, please do not hesitate to reach out to us via email at [email protected].
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David, we have sent you a message last May 15,2023. However, we have not received a response.
Thank you for your feedback. Upon checking here, we've confirmed that you purchased a Insurance - Life, Accident, and Health Premium Practice Test
As states in the product description, once you place your order, you will receive a second email containing your access code. Once received, you must create a GMetrix account and redeem your code to access your practice test.
If you have received the access code, please note that you may be able to use it via GMetrix account and not the PSI Online Store Account. If you need further assistance, please reach out to us via email at [email protected]. Thank you.