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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I purchased the practice exam and was not able to access practice exam
The online experience is so awful! It took so long to get the tech bugs figured out to take the test, it was too late to take the test even though I signed on more than 35 minutes ahead of the exam as advised. Worse, I had to pay for the exam a SECOND time because there was no follow-up from the 1st exam issues! For the 2nd exam, this time I logged in about 2 hours early to be sure the problems were resolved... it took more than 1 1/2 hours. The tech people were nice but the PSI process was stressful, especially right before taking the exam. I passed my test but the stress was terrible. Worst still, I am having to fight to get a refund for the first botched exam. Still waiting... no one followed up, and I have had to repeatedly call back... find a better, less stressful option where you can focus on passing your exam.
Hi J, we have sent you a message last May 15,2023. However, we have not received a response.
We apologize for any inconveniences you may have experienced while taking your exam. Could you please provide us with your full name, exam confirmation number and email address to be sent via email at [email protected] to ensure that we have all the necessary details to assist you better?
We appreciate your feedback. We will do all we can to provide a better and less stressful experience for you in the future. Thank you for your cooperation and understanding.
I like how everything is plain and simple with the addition of detail instructions.
Rhonda Edgerly was so helpful. She helped me step by step get a refund and the correct test to help me pass my test.
Illinois Leasing Agent exam is why i was sent here. Its definitely giving greed.and money is the end all. I have paid for 3 tests.only to have been able to complete 1. Due to unknown information that should have been given upon paying or schuduling. Please use your own computer [not work related] so you can download a secure browser. God forbid you have technical issues within the 30 mins they allow you to get through set up...you may as well reschedule as soon as you see issues. They wont help in a timely matter. They dont respond to emails either. If you do speak to a customer service rep...they escalate and tell you they will email you. Thats it. No other guidance or concern. Terrible
Hi Bianca, we have sent you a message last May 15,2023. However, we have not received a response.
Thank you for reaching out regarding your experience with the Illinois Leasing Agent Exam. We apologize for any inconvenience or frustration you may have faced with the technical requirements and candidate service support. In order to assist you further, we kindly request for your full name, exam confirmation number, and email address to be sent to our team via email at [email protected]. Thank you for your patience and understanding.
This has been a horrible experience with PSI! Thankfully, Rhonda was able to help AND explain what the issue was so 5 stars for her!
Hi Chaneita, we have sent you a message last May 29,2023. However, we have not received a response.
We apologize for the experience you've had, but we're glad to hear that Rhonda was able to assist you and provide a satisfactory resolution. We appreciate your positive feedback about Rhonda's assistance, and we'll make sure to recognize her for her helpfulness.
We strive to provide excellent candidate service and ensure that our candidates' concerns are addressed promptly and effectively. We value your feedback as it helps us identify areas for improvement and continue to enhance our services.
If you have any further questions or need further assistance, please feel free to reach out to us via email at [email protected]. Thank you for taking the time to share your feedback.
It has been good except I signed up for wrong test and found out too late and lost 33.
I never received any access information for this test - ordered and paid for yesterday. PSI Customer service was a complete waste of time and only assistance of any help whatsoever was their canceling yesterday's order and then me having to do this all over again.
Hi Eugene, thank you for reaching out to us. We apologize for any inconvenience you experienced with your practice test order.
To locate your product, please refer to the "Your Order Contains..." section above. You will also receive an email from [email protected], which will contain further instruction and access information for your practice test.
If you encounter any issues with accessing your practice test, we recommend checking the status of the test delivery servers by clicking the following link: http://www.goamp.com/system-status.
If you require further assistance, we are here to help. You can email us at [email protected] or call us at 913-895-4828. We apologize for any frustration this may have caused and appreciate your patience.
PSI exam center provided a terrible experience. The staff were disorganized and unhelpful. The examiner for my practical exam was discriminatory and did not even watch me during the test. She failed me first time. So, I had to travel 7 hours to another location for a retest and still have not received my result after 18 days! Customer service is terrible and unresponsive. I have been calling them since April 24th and nobody resolved my issue, they even doesn't care about you. It is been almost 10 times that I got wrong exam result, today after 18 days of not receiving my result, one of representatives told me we will send you today, again after stressing that I want the result of exam taken on April 22nd, they send the result of exam on April 20th!very frustrating and disappointing experience! I have filed complaint from three organization, I hope they help me get my score and be licensed! The acceptance in Harvard Medical school is far easier than getting licensed thorough PSI Center!
Hi Sevda, we have sent you a message last May 15,2023. However, we have not received a response.
We sincerely apologize for the delay. The score report has been sent via email. Thank you.
If you have any further suggestions or questions, please don't hesitate to let us know via email at [email protected]
I've been on hold with your customer service department. And I was transferred by someone who didn't listen to what I needed and assumed I needed an exam only to put me on hold.
Hi Janessa, we have sent you a message last May 15,2023. However, we have not received a response.
Thank you for bringing this to our attention. We apologize for any inconvenience you experienced while calling out candidate support. To assist you better and address your concern, please let us know the nature of the concern you were calling about so that we can better understand how we can assist you moving forward.
Kindly send it via email at [email protected] and we will investigate the matter. Thank you for your patience, and we look forward to hearing from you soon.
Online ordering is super easy once you have the link!
This is my second time ordering I didn't receive the las t one vie emailed but no one has responded
Hi Nyane, we have sent you a message last May 15,2023. However, we have not received a response.
We're sorry to hear that you didn't receive your practice test on your account. Please note as per the product description it states that "After you've place your order, in addition to your order confirmation, you will receive a second email from PSI Online Store Support containing your GMetrix access code and instructions for accessing your practice test."
If you haven't received the second email containing your access code. Kindly reach out to us via email at [email protected]. Thank you.
Just ordered, hopefully shipping doesn't take forever.
Numerous issues with online exam. I keep purchasing the exam preps and it lets me take it once and continue to pay.
Hi David, we have sent you a message last May 15,2023. However, we have not received a response.
Thank you for your feedback. Upon checking here, we've confirmed that you purchased a Insurance - Life, Accident, and Health Premium Practice Test
As states in the product description, once you place your order, you will receive a second email containing your access code. Once received, you must create a GMetrix account and redeem your code to access your practice test.
If you have received the access code, please note that you may be able to use it via GMetrix account and not the PSI Online Store Account. If you need further assistance, please reach out to us via email at [email protected]. Thank you.
I'm a little confused but seem to be finding my way around in the website. I did not realize what an issue it would be to get my insurance license reinstated but that is my goal so I will continue forward.
Excited to try this practice test! Everyone's been so well spoken on the phone and very helpful!
I got transferred to the wrong department, but that was the only hitch.
Easy to do and hopefully a good new chapter in life
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cecilia, we have sent you a message last May 15,2023. However, we have not received a response.
We're sorry to hear that you are not able to access practice test on your account. Please note as per the product description it states that "After you've place your order, in addition to your order confirmation, you will receive a second email from PSI Online Store Support containing your GMetrix access code and instructions for accessing your practice test."
If you have received the access code, please note that you may be able to use it via GMetrix account and not the PSI Online Store Account.
If you need further assistance, please reach out to us via email at [email protected]. Thank you.