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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Horrible. It was a nightmare trying to purchase the practice tests, had to be refunded the first time because the portal didn't work and then customer service was a joke since everyone could barely speak broken English.
State Exam is too hard, none of the questions match the material
Hi Ashalyne, we have sent you a message last June 8,2023. However, we have not received a response.
We will take note of you feedback and share this to the rest of the team.
Furthermore, as per the description from the online store - Insurance - Accident and Health Producer Premium Practice Test is designed to simulate your test-day experience, and powered by GMetrix's state-of-the-art exam readiness platform, our Insurance - Accident and Health Producer Premium Practice Test mirrors the national test's objectives and features sample questions similar to those you'll see on the actual test.
If you need further assistance, please don't hesitate to contact us via email at [email protected].
It was good to know i could study these practice tests.
It was hard to determine what was needed for my daughter to practice for her state license exam. Most of the items presented seemed to be study materials for when she was in school. Being more specific in the descriptions would be helpful.
Hi Patricia, we have sent you a message last June 8,2023. However, we have not received a response.
Thank you for sharing your feedback and concerns regarding finding good practice exams for your daughter's state license exam. I understand how frustrating it can be to not have clear guidance or resources available.
In response to your query, we would recommend referring to the Candidate Information Bulletin there are practice exams listed there.
Hope this helps and wish your daughter all the best in her exam preparations.
If you need further assistance, please don't hesitate to contact us via email at [email protected]
After attempting for 16 days straight to get in contact with anyone that could help me from PSI, after being told I didn't qualify for an exam I absolutely qualified for (having completed the course and proof of completion being sent to PSI three separate times), and after being talked to disrespectfully on the phone on a number of occasions, I eventually had to contact the Missouri Real Estate Commission to find someone to help me that wasn't even a part of PSI. They put me in touch with a supervisor that I had been trying for weeks to get in touch with. After needing to reschedule another exam for another attempt, I tried to contact the supervisor again. I got sassed by the supervisor and chose just to let it go because I'd been through the wringer after weeks of this nonsense. I cannot stress enough how unnecessarily miserable this simple scheduling process was made to be. If I could rate 0 stars I would.
Hi Drake, we have sent you a message last June 6,2023. However, we have not received a response.
Thank you for bringing this to our attention. We apologize for the inconvenience caused to you and the trouble you faced while scheduling your exam.
We request you to share your full name, email address, exam confirmation number, share the details of your concern via email at [email protected] so that we can investigate the matter and take necessary actions. Thank you for your understanding and cooperation.
Happy to find the practice tests I was using so easily
Second test I've paid for. Never received the first one, can't login to account, can't reset password.
Hi Jacob, we have sent you a message last May 30,2023. However, we have not received a response.
Thank you for reaching out to us. We apologize for the inconvenience you have faced. May we kindly request for a screenshot of the error message you are receiving? Additionally, can you please let us know the reason why you are unable to reset your password?
Please send it via email at [email protected] We would like to assist you in resolving this issue as soon as possible. Thank you.
Quick, Easy. Accessible, Good Tests. Helped in preparation. We like PSI.
Alittle more clear on which exam is for which state
I blame mass for being such an…….
Haha
Thank you^__^
I had to pay for the test twice due to it not showing up on my PSI account. I reached out to PSI to let them know all my information was gone off my account. They confirmed my testing date but that doesnt help with my test I already paid for not being on there.
Hi Jennifer, we have sent you a message last May 29,2023. However, we have not received a response.
Thank you for bringing this matter to our attention. We apologize for any inconvenience you have experienced regarding the missing test on your PSI account and the need to pay for the test twice. We understand your frustration and would like to assist you in resolving this issue.
To further investigate and address your concern, we kindly request that you send us an email at [email protected]. Please include your statement of account or any relevant payment documentation, along with a detailed description of the situation. Our team will review your case and work towards a resolution.
We apologize for any confusion or inconvenience this may have caused and appreciate your cooperation. Rest assured, we will do our best to assist you and ensure a satisfactory resolution.
Thank you for your understanding, and we look forward to receiving your email and assisting you further with your concern.
Not sure this is the correct information for what I need
Hi Julian, we have sent you a message last May 29,2023. However, we have not received a response.
Thank you for your feedback. For us to further assist you, may we request for the full details of your concern as well as your order number/exam number to be sent to our team via email at [email protected]. Thank you and we look forward to your response.
No practice tests available for Hawaii Journeyman Electricians. I would rate Zero stars if it was an option.
Hi Preston,
Thank you for your feedback regarding the availability of practice tests for Hawaii Journeyman Electricians. We apologize for any inconvenience caused by the lack of practice tests specifically for this exam.
We will forward it to the rest of our team for future consideration. Your input helps us improve our offerings and better meet the needs of our customers.
If you have any further questions or concerns, please don't hesitate to reach out to us via email at [email protected]. Thank you for taking the time to share your feedback with us.
Already have account and got pdf book. Tried to order book and trying to log in it lets me but does nothing. Never says wrong password or anything just rolls around to sign in again and again.
Hi Christina, we have sent you a message last May 29,2023. However, we have not received a response.
We're sorry to hear about the log-in issues.
For us to further assist you with your concern, may we know what website are you trying to log-in?
Thank you.
If you have any further suggestions or questions, please don't hesitate to let us know via email at [email protected]
I am happy for the test prep material but I would also like a physical copy
The Subdivision of having a real estate school teaching the basics and a test that teaches in practice is overall a detriment to the field
Hi Jonathan, we have sent you a message last May 29,2023. However, we have not received a response.
Thank you for your feedback. For us to further assist you, may we request for the full details of your concern as well as your order number/exam number. If you need further assistance, please don't hesitate to contact us via email at [email protected].
Thank you and we look forward to your response.
Some instructions and web functions are hard to get through.
Well I had to order this test as the one I previously ordered would not load.
The first order I did, did not download unto my computer, and I haven't been able to get my refund. I still need the book, so I'm trying to download it another way on another computer.
Hi Natalya, we have sent you a message last May 29,2023. However, we have not received a response.
We're sorry to hear about the study material that wasn't downloading to your computer.
For us to further assist you with your concern, where you able to access the file from any other device before to your computer?
Thank you and we look forward to your response.
If you have any further suggestions or questions, please don't hesitate to let us know via email at [email protected]
Menus are not user-friendly, navigating the website and knowing which practice test is best for you should be simple after you have already scheduled a test? If you know the test i'm taking why are there 12 different practice tests to pick from that all seem different?
Hi Kyle, we have sent you a message last May 29,2023. However, we have not received a response.
We appreciate your feedback regarding the usability of our website and the navigation experience. We understand that it's important for users to easily find the practice test / study guide that aligns with their specific needs. We apologize if the current menu structure and test options caused confusion.
We continuously strive to improve our website and make it more user-friendly. Your feedback will be shared with our development team to consider for future enhancements. If you have any specific suggestions or if you need assistance in selecting the most appropriate practice test for your needs, please feel free to reach out to us via email at [email protected]. We are here to help and ensure that you have a smooth and convenient experience.
Yup! I'm gonna agree with everyone else. They really, really, really stink! Instructions to log into the test are only half there. Then a two hour wait after finally in.late. Called in with 15 min to spare and two agents poked for ten of them and then said "oh, you need technical support". I had to repeat everything at least 3 times each call. Not good on a stressful day. One of the six people I spoke with one deserved a job. To be fair the proctor was good, and once in the test taking was pretty easy but by the time I got to the test I was so annoyed and tense it was ridiculous. Pick a different way to test!
Hi Rosie, we have sent you a message last May 29,2023. However, we have not received a response.
We apologize for the frustrating experience you had while attempting to log into the test and the difficulties you encountered when contacting our support. We understand that this added unnecessary stress to an already important day for you. Your feedback is important to us, and we will review our processes and work on improving the instructions and candidate service experience.
We appreciate your patience and understanding during this time. If you have any further concerns, please don't hesitate to reach out via email at [email protected]. Thank you.
More info about what the practice test entails would be nice (i.e. How many attempts are allowed, number of questions, if assistance is provided in reviewing incorrect answers, etc.)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Justin, we have sent you a message last June 6,2023. However, we have not received a response.
We apologize about the difficulties you experienced while trying to purchase the practice tests.
Once you have placed your order, you will receive a second email that contains your access code. You will need to create a GMetrix account and redeem your code through it to access the practice test.
If you encounter any further issues or need assistance, please feel free to send us an email at [email protected] and we will do our best to help you.