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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Menus are not user-friendly, navigating the website and knowing which practice test is best for you should be simple after you have already scheduled a test? If you know the test i'm taking why are there 12 different practice tests to pick from that all seem different?
Yup! I'm gonna agree with everyone else. They really, really, really stink! Instructions to log into the test are only half there. Then a two hour wait after finally in.late. Called in with 15 min to spare and two agents poked for ten of them and then said "oh, you need technical support". I had to repeat everything at least 3 times each call. Not good on a stressful day. One of the six people I spoke with one deserved a job. To be fair the proctor was good, and once in the test taking was pretty easy but by the time I got to the test I was so annoyed and tense it was ridiculous. Pick a different way to test!
Hi Rosie, we have sent you a message last May 29,2023. However, we have not received a response.
We apologize for the frustrating experience you had while attempting to log into the test and the difficulties you encountered when contacting our support. We understand that this added unnecessary stress to an already important day for you. Your feedback is important to us, and we will review our processes and work on improving the instructions and candidate service experience.
We appreciate your patience and understanding during this time. If you have any further concerns, please don't hesitate to reach out via email at [email protected]. Thank you.
More info about what the practice test entails would be nice (i.e. How many attempts are allowed, number of questions, if assistance is provided in reviewing incorrect answers, etc.)
I bought the cosmetology practice test in English. It helped calm my nerves and give me the confidence to take the test. I was able to finish my exam in 35 minutes and pass. I was in shock at how well it prepared me.
Would like more description between 500 item and 1000 item packages
I took a test and its been removed cant review it?
Hi Cory, we have sent you a message last May 23,2023. However, we have not received a response.
Thank you for reaching out to us. May we know your full name, provide us a screenshot of the error encountered and kindly send it via email at [email protected].
We will be happy to help you further. Thank you.
Website is confusing and a few of the pages do not load
Hi John, we have sent you a message last May 29,2023. However, we have not received a response.
Thank you for your feedback. For us to further assist you, may we request for the full details of your concern as well as your order number/exam number. If you need further assistance, please don't hesitate to contact us via email at [email protected]
Thank you and we look forward to your response.
I had to cx my exam due to no electricity/bad weather. (home proctor exam)
Very unprofessional staff, very rude unnecessarily.
Called multiple times to have my exam reschedule and every single time they gave me the run around that its being looked in to, for me to call back in a few more days and call back again and again and no one knows anything. Was told that my tiquet is being escalated for review, it never did get reviewed. Very dissappointed with call center phone attiquete. Very unprofessional and they do not take care of their customers.
I feel this buissness rippped me off despite of me emailing them electric provider letter stating i had no electricity and still did not get approved or reviewed of my information
Disappointed that NBRC uses this center to provide testing.
I hope people place their experience here so that they are aware before deciding to use them for testing.
Hi Bernie, we have sent you a message last May 23,2023. However, we have not received a response.
We apologize for the inconvenience you faced during your exam cancellation due to bad weather.
To proceed with your exam rescheduling, kindly provide us with your full name, email address, contact details, and exam confirmation number, please send this information via email at [email protected]. Thank you.
Third purchase for this item First two times i only received 100 questions instead of 500. I have been unsuccessful in getting any help from Support Support simply directed me to a self-help website that was of no help. At this point i am very frustrated
Hi Marschell, we have sent you a message last May 23,2023. However, we have not received a response.
Thank you for your feedback. After you've place your order, in addition to your order confirmation, you will receive a second email from PSI Online Store Support containing your GMetrix access code and instructions for accessing your practice test.
Each of your unlimited practice test attempt includes 85 randomly-selected questions from a pool of 534 items based on actual test objectives and common industry topics. Training Mode allows access to question help and rationale while Testing Mode adds a timer and no hints, just like the real test.
To have the randomized experience from the full pool of questions you have to click Tests > New Tests.
If you have any other concerns, please don't hesitate to contact us via email [email protected]. Thank you.
Neither of the customer service people I spoke with were able to speak very good english. The first one got my email address wrong causing me to not be able to get the email needed for my licensing exam and the second one kept rushing me through the call when I was trying to explain what had happened and what I needed.
Hi Dawn, we have sent you a message last May 29,2023. However, we have not received a response.
We apologize for the inconvenience and frustration you experienced during your interactions with our customer service representatives. We strive to provide excellent support to all our customers, and we regret any miscommunication or rushed assistance you encountered. Your feedback is valuable to us, and we appreciate you bringing this to our attention.
Please send us an email at [email protected] with your specific concerns, and we will address them promptly. Thank you for your understanding.
I did buy the wrong exam before and did get any help.
Hi Garry, we have sent you a message last May 29,2023. However, we have not received a response.
We apologize for any inconvenience you experienced when purchasing the wrong exam and not receiving the necessary assistance. Our goal is to provide excellent customer support, and we regret that we fell short in this instance.
To rectify the situation, please send us an email at [email protected] with your order details and the specific assistance you require. Our support team will be dedicated to helping you resolve the issue and ensure that you have access to the correct exam.
Once again, we apologize for any frustration or inconvenience caused, and we appreciate your patience. We are committed to addressing your concerns promptly and providing the support you need.
It was easy to buy what I was looking for. But it is very hard to create an account or reset your password. And because of that, I have not been able to utilize what I bought.
Hi Chelsey, we have sent you a message last May 24,2023. However, we have not received a response.
Thank you for reaching out to us. In order to better assist you, could you please provide us your full name, screenshot of the error you are encountering, details of your concern and send it via email at [email protected].
Once we have received this information, we will proceed with the necessary steps to address your concern. We appreciate your patience and understanding and look forward to hearing back from you soon.
This is my second order. The first didn't have my exam available. I tried calling and sent an email with no response. I eventually lost focus with no end goal. Please make sure the TN Broker exam is available for Chattanooga, Knoxville, or Nashville
Hi Mavis, we have sent you a message last May 24,2023. However, we have not received a response.
Thank you for reaching out to us. Can you please provide us your full name additional details regarding your concern so we may better assist you?
We recommend sending a detailed email to [email protected]. We apologize for any inconvenience and hope to resolve this issue for you as soon as possible. Thank you.
I previously purchased the Premium Real Estate Salesperson Practice Test for $49.95. It was advertised that there were 500 questions in this practice test. When I launched the practice test I found out there were only 100. When I finished the test, it disappeared and was no longer available to me. I felt deceived because I thought I could use this as a reference for multiple studying sessions and I also thought it would be 500 questions as advertised. This was a huge rip-off and false advertising and I will be telling everyone I know to never purchase exam preparation materials from this company.
Hi Eli, we have sent you a message last May 24,2023. However, we have not received a response.
Thank you for your feedback and we're sorry for the inconvenience. Based on your email address provided and order number, we've confirmed that you purchased a Massachusetts Real Estate License Exam Prep - 2nd Edition - PDF. If this is not the order in question, may we request for the order number associated with the practice test you've purchased so we can assist you better with your concern. Thank you.
If you have any further suggestions or questions, please don't hesitate to let us know via email at [email protected]
Customer service could more patient and helpful courteous.
The test only gives you the same 24 questions over and over. After 2 rounds I had the answers memorized so its not very useful after 1 or 2 uses
Hi Cory, we have sent you a message last May 29,2023. However, we have not received a response.
Thank you for reaching out to us. We understand that you have been launching tests from the Study Guide section, which is designed to provide practice tests centered around specific objectives. This approach allows candidates to focus on targeted areas of study and ensure comprehensive preparation.
However, if you prefer a randomized experience with a broader range of questions from the full pool, we recommend exploring the "Tests" section and selecting "New Tests." This option will provide you with a different set of questions each time, ensuring a more varied and comprehensive practice experience.
If you have any further suggestions or questions, please don't hesitate to let us know via email at [email protected]
A total nightmare trying to schedule and take my exam for Mass Real Estate. Tech problems on their end, was on phone for 1.5 hours and never resolved issue. Now waiting for approval to take the exam which Im told will take another 3-4 days. Waiting forever on hold for phone help, will never do business with them again if I can help it! HORRIBLE EXPERIENCE!k
Hi Peter, we have sent you a message last May 22,2023. However, we have not received a response.
We're sorry to hear about your negative experience. To ensure that we properly address your concerns and follow up with your exam approval status, may we please have your full name, email address, contact details and send it to us via email at [email protected] and we will do our best to assist you with your exam concerns. Thank you.
Website is easy to use - but I wanted more info about studying for and pursuing a license to be a Public Adjustor in NJ - the phone wait time is quite high
Nobody assisted me and I was forced to choose a name from a dropdown list of people I don't know. Fix it.
Hi Dakota, we have sent you a message last May 22,2023. However, we have not received a response.
Thank you for reaching out to us regarding the issue you experienced. We apologize for any inconvenience this may have caused you.
May we kindly ask for your full name, email and provide us with more details about the issue you experienced? So we can assist you regarding your concern, please send the details via email at [email protected] and we will do our best to resolve the matter as soon as possible. Thank you and have a great day.
Purchased the "Premium Real Estate Salesperson Practice Test" for $50 to prepare for the test which was advertised for it's "500+ questions" and "Unlimited Attempts." I went through one practice test of 100 questions, after which I was unable to access the program again. Contacted customer support only to find out that "You may take the practice exams an unlimited number of times: you will need to pay each time." Unbelievable. It's a scam. Would give 0/5 if possible..
Hi Nat, we're sorry to hear that you're unable to access the unlimited feature of the practice test you purchased.
For us to further assist you with your concern, may we request for your email address used in placing an order, complete name and your order number to be sent via email at [email protected].
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kyle, we have sent you a message last May 29,2023. However, we have not received a response.
We appreciate your feedback regarding the usability of our website and the navigation experience. We understand that it's important for users to easily find the practice test / study guide that aligns with their specific needs. We apologize if the current menu structure and test options caused confusion.
We continuously strive to improve our website and make it more user-friendly. Your feedback will be shared with our development team to consider for future enhancements. If you have any specific suggestions or if you need assistance in selecting the most appropriate practice test for your needs, please feel free to reach out to us via email at [email protected]. We are here to help and ensure that you have a smooth and convenient experience.