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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Alittle more clear on which exam is for which state
I blame mass for being such an…….
Haha
Thank you^__^
I had to pay for the test twice due to it not showing up on my PSI account. I reached out to PSI to let them know all my information was gone off my account. They confirmed my testing date but that doesnt help with my test I already paid for not being on there.
Not sure this is the correct information for what I need
Hi Julian, we have sent you a message last May 29,2023. However, we have not received a response.
Thank you for your feedback. For us to further assist you, may we request for the full details of your concern as well as your order number/exam number to be sent to our team via email at [email protected]. Thank you and we look forward to your response.
No practice tests available for Hawaii Journeyman Electricians. I would rate Zero stars if it was an option.
Hi Preston,
Thank you for your feedback regarding the availability of practice tests for Hawaii Journeyman Electricians. We apologize for any inconvenience caused by the lack of practice tests specifically for this exam.
We will forward it to the rest of our team for future consideration. Your input helps us improve our offerings and better meet the needs of our customers.
If you have any further questions or concerns, please don't hesitate to reach out to us via email at [email protected]. Thank you for taking the time to share your feedback with us.
Already have account and got pdf book. Tried to order book and trying to log in it lets me but does nothing. Never says wrong password or anything just rolls around to sign in again and again.
Hi Christina, we have sent you a message last May 29,2023. However, we have not received a response.
We're sorry to hear about the log-in issues.
For us to further assist you with your concern, may we know what website are you trying to log-in?
Thank you.
If you have any further suggestions or questions, please don't hesitate to let us know via email at [email protected]
I am happy for the test prep material but I would also like a physical copy
The Subdivision of having a real estate school teaching the basics and a test that teaches in practice is overall a detriment to the field
Hi Jonathan, we have sent you a message last May 29,2023. However, we have not received a response.
Thank you for your feedback. For us to further assist you, may we request for the full details of your concern as well as your order number/exam number. If you need further assistance, please don't hesitate to contact us via email at [email protected].
Thank you and we look forward to your response.
Some instructions and web functions are hard to get through.
Well I had to order this test as the one I previously ordered would not load.
The first order I did, did not download unto my computer, and I haven't been able to get my refund. I still need the book, so I'm trying to download it another way on another computer.
Hi Natalya, we have sent you a message last May 29,2023. However, we have not received a response.
We're sorry to hear about the study material that wasn't downloading to your computer.
For us to further assist you with your concern, where you able to access the file from any other device before to your computer?
Thank you and we look forward to your response.
If you have any further suggestions or questions, please don't hesitate to let us know via email at [email protected]
Menus are not user-friendly, navigating the website and knowing which practice test is best for you should be simple after you have already scheduled a test? If you know the test i'm taking why are there 12 different practice tests to pick from that all seem different?
Hi Kyle, we have sent you a message last May 29,2023. However, we have not received a response.
We appreciate your feedback regarding the usability of our website and the navigation experience. We understand that it's important for users to easily find the practice test / study guide that aligns with their specific needs. We apologize if the current menu structure and test options caused confusion.
We continuously strive to improve our website and make it more user-friendly. Your feedback will be shared with our development team to consider for future enhancements. If you have any specific suggestions or if you need assistance in selecting the most appropriate practice test for your needs, please feel free to reach out to us via email at [email protected]. We are here to help and ensure that you have a smooth and convenient experience.
Yup! I'm gonna agree with everyone else. They really, really, really stink! Instructions to log into the test are only half there. Then a two hour wait after finally in.late. Called in with 15 min to spare and two agents poked for ten of them and then said "oh, you need technical support". I had to repeat everything at least 3 times each call. Not good on a stressful day. One of the six people I spoke with one deserved a job. To be fair the proctor was good, and once in the test taking was pretty easy but by the time I got to the test I was so annoyed and tense it was ridiculous. Pick a different way to test!
Hi Rosie, we have sent you a message last May 29,2023. However, we have not received a response.
We apologize for the frustrating experience you had while attempting to log into the test and the difficulties you encountered when contacting our support. We understand that this added unnecessary stress to an already important day for you. Your feedback is important to us, and we will review our processes and work on improving the instructions and candidate service experience.
We appreciate your patience and understanding during this time. If you have any further concerns, please don't hesitate to reach out via email at [email protected]. Thank you.
More info about what the practice test entails would be nice (i.e. How many attempts are allowed, number of questions, if assistance is provided in reviewing incorrect answers, etc.)
I bought the cosmetology practice test in English. It helped calm my nerves and give me the confidence to take the test. I was able to finish my exam in 35 minutes and pass. I was in shock at how well it prepared me.
Would like more description between 500 item and 1000 item packages
I took a test and its been removed cant review it?
Hi Cory, we have sent you a message last May 23,2023. However, we have not received a response.
Thank you for reaching out to us. May we know your full name, provide us a screenshot of the error encountered and kindly send it via email at [email protected].
We will be happy to help you further. Thank you.
Website is confusing and a few of the pages do not load
Hi John, we have sent you a message last May 29,2023. However, we have not received a response.
Thank you for your feedback. For us to further assist you, may we request for the full details of your concern as well as your order number/exam number. If you need further assistance, please don't hesitate to contact us via email at [email protected]
Thank you and we look forward to your response.
I had to cx my exam due to no electricity/bad weather. (home proctor exam)
Very unprofessional staff, very rude unnecessarily.
Called multiple times to have my exam reschedule and every single time they gave me the run around that its being looked in to, for me to call back in a few more days and call back again and again and no one knows anything. Was told that my tiquet is being escalated for review, it never did get reviewed. Very dissappointed with call center phone attiquete. Very unprofessional and they do not take care of their customers.
I feel this buissness rippped me off despite of me emailing them electric provider letter stating i had no electricity and still did not get approved or reviewed of my information
Disappointed that NBRC uses this center to provide testing.
I hope people place their experience here so that they are aware before deciding to use them for testing.
Hi Bernie, we have sent you a message last May 23,2023. However, we have not received a response.
We apologize for the inconvenience you faced during your exam cancellation due to bad weather.
To proceed with your exam rescheduling, kindly provide us with your full name, email address, contact details, and exam confirmation number, please send this information via email at [email protected]. Thank you.
Third purchase for this item First two times i only received 100 questions instead of 500. I have been unsuccessful in getting any help from Support Support simply directed me to a self-help website that was of no help. At this point i am very frustrated
Hi Marschell, we have sent you a message last May 23,2023. However, we have not received a response.
Thank you for your feedback. After you've place your order, in addition to your order confirmation, you will receive a second email from PSI Online Store Support containing your GMetrix access code and instructions for accessing your practice test.
Each of your unlimited practice test attempt includes 85 randomly-selected questions from a pool of 534 items based on actual test objectives and common industry topics. Training Mode allows access to question help and rationale while Testing Mode adds a timer and no hints, just like the real test.
To have the randomized experience from the full pool of questions you have to click Tests > New Tests.
If you have any other concerns, please don't hesitate to contact us via email [email protected]. Thank you.
Neither of the customer service people I spoke with were able to speak very good english. The first one got my email address wrong causing me to not be able to get the email needed for my licensing exam and the second one kept rushing me through the call when I was trying to explain what had happened and what I needed.
Hi Dawn, we have sent you a message last May 29,2023. However, we have not received a response.
We apologize for the inconvenience and frustration you experienced during your interactions with our customer service representatives. We strive to provide excellent support to all our customers, and we regret any miscommunication or rushed assistance you encountered. Your feedback is valuable to us, and we appreciate you bringing this to our attention.
Please send us an email at [email protected] with your specific concerns, and we will address them promptly. Thank you for your understanding.
I did buy the wrong exam before and did get any help.
Hi Garry, we have sent you a message last May 29,2023. However, we have not received a response.
We apologize for any inconvenience you experienced when purchasing the wrong exam and not receiving the necessary assistance. Our goal is to provide excellent customer support, and we regret that we fell short in this instance.
To rectify the situation, please send us an email at [email protected] with your order details and the specific assistance you require. Our support team will be dedicated to helping you resolve the issue and ensure that you have access to the correct exam.
Once again, we apologize for any frustration or inconvenience caused, and we appreciate your patience. We are committed to addressing your concerns promptly and providing the support you need.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer, we have sent you a message last May 29,2023. However, we have not received a response.
Thank you for bringing this matter to our attention. We apologize for any inconvenience you have experienced regarding the missing test on your PSI account and the need to pay for the test twice. We understand your frustration and would like to assist you in resolving this issue.
To further investigate and address your concern, we kindly request that you send us an email at [email protected]. Please include your statement of account or any relevant payment documentation, along with a detailed description of the situation. Our team will review your case and work towards a resolution.
We apologize for any confusion or inconvenience this may have caused and appreciate your cooperation. Rest assured, we will do our best to assist you and ensure a satisfactory resolution.
Thank you for your understanding, and we look forward to receiving your email and assisting you further with your concern.