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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
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I'm not sure it was your site problem as much as the information I was expected to follow from the TN real estate commission. It might be my fault on my end so I only did mid rating because it was not easy for me to follow. Others that are younger might have blown through the process.
I have good experience with PSi, and it is helpful for test preparation.
I had an exam scheduled for 11 am. I logged on at 10:30 am and immediately had issues. After the system rejected my Mac book multiple times, I was forced to use my sister's hp. It still did not work and I ended up missing my entire exam. I dealt with this from 10:30 am to 1:30 pm. Highly recommend not using this system. Go in person instead.
Hi Isabella, we have sent you a message last June 16,2023. However, we have not received a response.
Thank you for sharing your experience with us. We apologize for any inconvenience that you may have experienced during your exam. We understand that technical issues can be frustrating and we strive to provide the best support possible for all of our candidates.
If you need assistance, please do not hesitate to reach out to us at [email protected]. We would be happy to help you in any way that we can.
I was scheduled for an online exam today at 12:30pm. I logged on at 12:10pm. It's now 2:01pm. The first proctor was rather rude and told me I couldn't wear a headband, unless i had a religious reason. I didn't. And after I took it off, they told me they had to see my license again. I clearly became a different person after I removed my headband since I'm a person of color. My hair was under my headband, and once it was free, they couldn't identify me. After a few failed attempts of blaming my brand new laptop of being blurry, they ended my session and informed me I had to call tech support. I didn't. I rebooted the session, and once again the proctor said my camera was blurry and my name and address weren't large enough to see on my license. They suggested I grab a passport to identify myself. Sorry, I don't just have a passport lying around here. After 30 seconds with no alternative offer, this proctor also ended my session. So I called tech support--also unhelpful. Not only did Kris refuse to get a manager for me, she told me I HAD to wait 3 to 5 BUSINESS days for them to investigate the technical issue. And then they would offer other options. Or I could log back on tomorrow, pay them another $41, because I didn't cancel within 2 days of my scheduled exam, and schedule a new in-person exam. I guess I'll see if I can actually do that. I highly recommend ANY other proctoring service if you have the option. I called my local DIFS to see what my options are.
Hi Andi, we have sent you a message last July 3,2023. However, we have not received a response.
Thank you for reaching out to us regarding your recent online exam experience. We apologize for the inconvenience you faced during the session.
In order to better assist you and resolve your concerns, we kindly request that you provide us with the following information: full name, email address, contact details, and details of the concern. Kindly send this information to us via email at [email protected].
We understand your frustration. We appreciate your cooperation and look forward to resolving this concern for you as quickly as possible.
The site is a little confusing to find the test I need.
The multiple redirects to multiple platforms that provide access to test prep materials is frustrating. Streamline and remove old websites and obsolete tests/platforms. I can get to two entirely different test prep and orders for two entirely different practice exam platforms and experiences.
Hi Melanie, we have sent you a message last June 13,2023. However, we have not received a response.
Thank you for your valuable feedback. We apologize for any frustration. We understand that this can be overwhelming and we appreciate your suggestion.
Our goal is to provide our candidates with the best possible experience when it comes to preparing for their exams and we will take your feedback into consideration as we continue to improve our services. If you need further assistance, please do not hesitate to send us an email at [email protected].
Thank you for choosing PSI for your exam needs.
I purchased practice tests when i registered for my test. I don't know why I'm having to purchase practice test again
Hi Wendy, we have sent you a message last June 15,2023. However, we have not received a response.
Thank you for reaching out to us. We understand your confusion regarding the practice tests.
We suggest you send us an email at [email protected] detailing your issue. Our support team will be glad to assist you and provide you with the necessary information. If you require any further assistance, please do not hesitate to contact us.
As long as I am not stuck on the phone its a great experience.
This practice test has one option of 25 questions. After taking the test 6 times, it only had 2-3 questions that would change. So, maybe there is a total of 28 questions. The state exam itself has 100 questions. So, for almost $30, this was not worth it.
Hi Sunshine, we have sent you a message last June 13,2023. However, we have not received a response.
We appreciate your concerns about the number of questions available in the test. Each practice test attempt includes 25 questions from a pool of 30 items across common industry topics.
To have the randomized experience from the full pool of questions you have to click Tests > New Tests.
Thank you again for your feedback.
If you need further assistance, please don't hesitate to contact us via email at [email protected]
There is a disjunct relationship between PSI testing and the schooling that is allowed to count towards real estate practice. I have gone through real estate school twice and the langues and material i am taught on these platforms where not at all compliant with the knowledge that is tested on the exam. This isn't so much PSIs fault. But an infastructural error that should be corrected.
Hi Jessica, we have sent you a message last June 13,2023. However, we have not received a response.
Thank you for your message. We understand your concerns about the disjunct relationship between PSI testing and the schooling that counts towards real estate practice and we appreciate your feedback.
Additionally, don't hesitate to reach out to us via email at [email protected] if you have any further questions or concerns. We are always here to help and wish you all the best for your journey.
Listen the $29.99 real estate test help the PSI website is a rip off. It does not help you with solving any of the problem or questions that they ask. No explanations on how to solve or learn from the problems that you got one wrong! And they know this! Once you buy it you will not be able to get a refund so you move to the higher price learning help, which is $49.99. Then they say that the answers and questions are similar they are not! You're better off using the prep agents videos and help! Yes the $49 help give you explanations but the questions and answers are completely different from those on the test. Save your money!
Hi Eloise, we have sent you a message last June 13,2023. However, we have not received a response.
Thank you for your feedback. We would like to address your concern, but we would need your full name, order number, email address and details of your concern. Please send us an email at [email protected].
We value your opinion and we want to ensure that our candidates receive the best service and products.
Very difficult to access and pay for practice tests.
Hi Caleene, we have sent you a message last June 13,2023. However, we have not received a response.
Thank you for reaching out to us. We're sorry to hear that you're having difficulty accessing and paying for practice tests.
In order for us to assist you better, could you please provide us with screenshots of the error you're encountering? You can send them via email at [email protected].
We'll be happy to help you resolve this issue as soon as possible. Thank you for choosing our business. We appreciate your trust in us.
I purchased the Premium Real Estate Salesperson Practice Test. Was able to practice once with 100 questions after that I could not go back in to practice further or review my test result.
Hi My, we have sent you a message last June 13,2023. However, we have not received a response.
Thank you for reaching out to us regarding your experience with the premium real estate salesperson practice test. We are sorry to hear that you were only able to practice once with 100 questions and that you are unable to review your test result.
We suggest reaching out to our partner. Memorang, for assistance with this issue. You can visit their website at https://memorang.com/partners and click on the "contact us" button to send them a message. They will be able to provide you with the necessary assistance to help you access the practice test and review your results.
Thank you for choosing our business.
Took a proctored exam where they continually paused my test during the testing process, then when I went to take notes (as I am allowed to do) they sent me a warning and threatened to kick me off the testing process and eliminate me. I NEVER LEFT THE VIEW OF THE CAMERA. I filed a complaint as I didn't break any of the rules. They refused to investigate it probably just to charge me another $200
Hi Jason, we have sent you a message last June 12,2023. However, we have not received a response.
Thank you for bringing this to our attention. We apologize got any inconvenience you may have experienced during your proctored exam. To assist you further, please provide us with your full name, exam confirmation number, email address and details of your concern via email at [email protected].
We will investigate the matter. Thank you.
This website is very user friendly. Easy navigation., every body will love it
Had tech problems. No help. Figured it out myself.
Hi Howard, we have sent you a message last June 12,2023. However, we have not received a response.
Thank you for reaching out to us. We apologize for any technical difficulties you may have experienced and the lack of assistance you received.
Please know that we are here to support you and if you encounter further issues or have any concerns, please do not hesitate to reach out to us via email at [email protected]. We want to ensure that you have a smooth and successful test preparation experience.”
I purchased 500 practice exam with my actual exam. It only gave 1 time access which was never disclosed. Still waiting on refund approval? Now, purchasing on psionline store. Highly dissatisfied with this whole experience. Waited to speak with a rep for over 40 minutes.
Hi Melinda, we have sent you a message last June 12,2023. However, we have not received a response.
We appreciate your concerns about the number of questions available in the test. Each of your unlimited practice test attempt includes 85 randomly-selected questions from a pool of 534 items based on actual test objectives and common industry topics.
To have the randomized experience from the full pool of questions you have to click Tests > New Tests.
Thank you again for your feedback.
20 dollar shipping for a book only you provide is basically theft. Could of just used USPS...
Hi Carlton, we have sent you a message last June 9,2023. However, we have not received a response.
We appreciate your feedback regarding the shipping costs for your recent purchase from the PSI Online Store. Please note that our shipping rates are determined based on the specific shipping method associated with each individual product, and will be reflected in your cart and at checkout prior to you confirming your order.
We understand that shipping costs can be a concern for our candidates, and we strive to provide the most competitive rates possible while also ensuring that your products are shipped safely and securely to you.
Thank you for choosing the PSI Online Store, and we appreciate your feedback as we continue to improve our services.
If you have any further suggestions or questions, please don't hesitate to let us know via email at [email protected]
Terrible customer service. Called twice, foreign rep barely speaks english, doesn't listen or understand simple questions and only wants to take personal information for general questions. Speaks of company desperation to sell personal info.
Hi Bruce, we have sent you a message last June 8,2023. However, we have not received a response.
Thank you for bringing this to our attention. We apologize for the negative experience you had with our customer service.
May we kindly request for your full name, email address and provide us with more specific details of your concern? Kindly send it via email at [email protected], so that we can look into the matter and address it accordingly.
Thank you for your cooperation.
Horrible. It was a nightmare trying to purchase the practice tests, had to be refunded the first time because the portal didn't work and then customer service was a joke since everyone could barely speak broken English.
Hi Justin, we have sent you a message last June 6,2023. However, we have not received a response.
We apologize about the difficulties you experienced while trying to purchase the practice tests.
Once you have placed your order, you will receive a second email that contains your access code. You will need to create a GMetrix account and redeem your code through it to access the practice test.
If you encounter any further issues or need assistance, please feel free to send us an email at [email protected] and we will do our best to help you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John, we have sent you a message last June 15,2023. However, we have not received a response.
Thank you for your message. We appreciate your feedback and would like to assist you in any way possible to ensure you have the best possible experience while preparing for your broker test.
If you need any further assistance or have any questions, please don't hesitate to contact us at [email protected]. We would be happy to help you in any way possible.