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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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There are two types of test. It's unclear what is the correct one to choose.
The whole process with psi has been a pain in the $#*!
Buyer beware on descriptions for online practice tests - read the fine print as it does not cover state specific questions. Phone support dismal - passes the buck and no accountability.
Hi Julie, we have sent you a message last June 20,2023. However, we have not received a response.
We apologize for any inconvenience this may have caused you, and candidate support did not meet your expectations. We will work to improve our processes in the future.
We would be more than happy to assist you with any questions or concerns you may have via email at [email protected].
Thank you for bringing this to our attention.
So far so good other then my first sign in to see test. I could not find the launch button
Hard to find out which practice test to take. I called twice but no one could tell me which practice test to take for the repair and remodeling license test.
Hi Jeff, we have sent you a message last June 15,2023. However, we have not received a response.
Thank you for reaching out to us. We understand that it can be confusing to identify the recommended practice test for the repair and remodeling license test. However, we would like to inform you that the recommended practice test can also be found on your Candidate Information Bulletin.
If you still need assistance feel free to send us an email at [email protected].
This is my second time purchasing this test. I purchased it yesterday and I did not receive my code. I sent emails to support. This was very frustrating. I would like a refund. I hope I receive my code this time and a refund for the first. -Donte
Hi Donte, we have sent you a message last June 20,2023. However, we have not received a response.
Thank you for sharing your experience with us. We apologize for any inconvenience.
Once you place your order, you will receive a second email containing your access code. Once received, you must create a GMetrix account and redeem your code to access your practice test.
If you encounter any further issues or need assistance, please feel free to send us an email at [email protected] and we will do our best to help you.
We hope this issue will not prevent you from achieving your goals and we wish you the best of luck in your preparation for the journeyman test.
The information has been very helpful in preparing for my exam.
Worst customer service experience in a long time. Go somewhere else for your test prep needs. PSI SUCKS!
Hi Janda, we have sent you a message last June 19,2023. However, we have not received a response.
We apologize for the experience you had with our customer service.
If you require further assistance, please feel free to email us at [email protected].
Thank you for bringing this issue to our attention.
Rhonda was most helpful out of 10 people I have spoken to at PSI.
The 5 stars is for Rhonda. If allowed I would give PSI the company 2 stars for buggy software and super long customer service wait times. Nightmare.
Average. Site navigation is not as clear as it should be.
Hi Fielden, we have sent you a message last June 15,2023. However, we have not received a response.
Thank you for your feedback. We apologize for any confusion you may have experienced with the site navigation. We will take a note of your feedback and work towards improving the clarity of our site.
If you need any further assistance, please do not hesitate to reach out to us at [email protected]
This is my third time purchasing the practice test exam. I had to call customer service 10 different times between yesterday and today. Each time I purchase the test questions I can't access them but the first time yet it states that you have a 12 month access. Customer service is beyond each agent has a different story and different excuses. Nobody seems to know how to resolve anything. Terrible. I would never recommend this to anyone going forward. Terrible experience and I'm waiting on two refunds which I didn't receive yet. I'm also contacting my credit card company because I can't speak to anyone at PSI. They keep transferring but each person says they have no idea what to do.
Hi Lana, we have sent you a message last June 19,2023. However, we have not received a response.
We apologize for the inconvenience and frustration you have experienced with accessing your practice test.
After you've place your order, in addition to your order confirmation, you will receive a second email from PSI Online Store Support containing your GMetrix access code and instructions for accessing your practice test.
If you encounter any further issues or need assistance, please feel free to send us an email at [email protected] and we will do our best to help you.
Would like see more information given on responses to missed questions
Hi Michelle, we have sent you a message last June 15,2023. However, we have not received a response.
Thank you for your feedback. We appreciate your input and we'll certainly take note of your suggestion to provide more information on responses to missed questions.
If you have any further questions, please do not hesitate to send us an email at [email protected].
I bought 3 different test study options due to the fact that I thought I was getting unlimited tries to do a practice test. Instead I bought a Study prep for $25.00 and it was a one and done test take. The other one I bought was a study pack that didn't have everything unlocked which I paid another $30,00 and then NOW I am paying for the CA life and Accident and health practice test which is the correct one for another additional $31.40 as this is the one I needed from the beginning. Too many options to choose from and not very well described. Very frustrating and a waste of money.
Hi Terran, we have sent you a message last June 14,2023. However, we have not received a response.
We appreciate your concerns about the number of questions available in the test. Each practice test attempt includes 75 questions from a pool of 136 items across common industry topics.
To have the randomized experience from the full pool of questions you have to click Tests > New Tests.
Thank you again for your feedback.
The site is easy to navigate, purchasing my test was easy
Need better instructions directing one to the checkout icon at the top left of the page. Had to speak with a customer rep who told me where to click.
Hi Joseph, we have sent you a message last June 14,2023. However, we have not received a response.
Thank you very much for taking the time to provide us with your feedback. We really appreciate it and we are sorry to hear that you had trouble finding the checkout icon on our page.
We take usability issues very seriously and we are constantly working to make our website more user-friendly. Your feedback will definitely help us improve our website and provide a better shopping experience for our candidates.
Once again, thank you for your valuable feedback, and if you have any further suggestions or concerns please do not hesitate to reach out to us via email at [email protected].
Trying to register and schedule a test through you guys is a nightmare
Hi Hilary, we have sent you a message last June 19,2023. However, we have not received a response.
We apologize for the inconvenience you experienced while trying to register and schedule a test. We understand your frustration and are committed to improving our services.
We are here to assist you and if you need further assistance, please don't hesitate to reach out to us via email at [email protected].
Your Practice Test scheme is a bait and switch with some obvious false advertisement added in. Your practice test page on the scheduling portion of your site indicates it will have Unlimited access and attempts. This isn't true despite all descriptions on the page indicating it. This is bait to buy the actually useful product hidden away for 4x the price. This borders on criminal.
Hi Chris,
To better address your concerns and provide the assistance you require, we kindly request that you contact our support team via email at [email protected]. Our support team will be able to look into the matter and provide you with a satisfactory resolution.
Again, we apologize for the inconvenience caused and we appreciate your understanding. Please reach out to our support team via email and we'll make every effort to assist you promptly.
Scheduling my exam wasted a lot of my time and it was expensive.
Hi Ryan, we have sent you a message last June 14,2023. However, we have not received a response.
Thank you for reaching out to us. We apologize for the inconvenience you experienced while scheduling your exam.
To assist you effectively, may we kindly request that you provide us with your full name, email address, and contact details. Additionally, please send details of your concern via email at [email protected]. We will investigate your concern and provide a resolution as soon as possible.
Thank you for your patience and understanding.
Where is my redemption code?
There are no clear steps on how to actually take the test once purchased!
Hi Natali, thank you for reaching out. We apologize for the inconvenience.
Please contact our support team, please send an email to [email protected] and for phone assistance, you can also reach out our support team via phone by calling 866-589-3088. Please provide your details and explain the issue to the support representative.
Thank you for reaching out. We apologize for the inconvenience.
Products were easy to find and checkout was simple and easy..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shawn, we have sent you a message last June 20,2023. However, we have not received a response.
We're sorry to hear that experience with PSI.
If you need assistance or support, please don't hesitate to reach out to us via email at [email protected]. We will do our best to assist you and make your experience with us as smooth as possible.
Thank you for choosing PSI.