On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This company is horrible, I'm not understanding why the real estate board uses them for testing. I went to take the exam online and the proctor would not allow me to take the exam because they claim my military id isn't an acceptable form of identification, when I got my name change in the system psi informed me that I would have to retake to exam and pay a cost even though I was told I would either get a refund back or they will apply it to my retake. They sent me an email stating my military id would be accepted but the day of the test I was turned away by proctor.
I took my first test and there were quite a few of the questions that I had never seen any information for in my studies.
This has been horrible trying to cintact people ti fix things, I have had to pay for 3 practice tests. Two which I was kicked our of and was unable to retake unless I paid. The test itself is made more difficult so you fail and have to retake the exam.
Hi Tiffeny, we have sent you a message last July 5,2023. However, we have not received a response.
Thank you for reaching out to us regarding your concerns about the testing process. We apologize for any difficulties you have experienced thus far and want to ensure we address your concerns promptly.
To assist you better, we kindly request you to provide us with the following details: full name, exam confirmation number, email address, contact details, detailed explanation of your concerns so that we can fully understand the issues you have faced and send it via email at [email protected].
Our team will thoroughly review your concern and take the necessary steps to provide a satisfactory resolution. Thank you for your patience and cooperation.
After not explaining you have to have the certificate printed out to show to the camera, once approved to use your cell phone, they become rude and tell you one by one things to remove from you desk (a cup can't even be in sight) causing you to almost miss your check in time (took 29 of the 30 minutes given to check in) leaving you 1 minute full of anxiety scared to even move our they will end the test without warning. If possible, use a different testing site. Very unacceptable behaviors on their end. Also, this was the second time i had to test since they rejected my first check in causing me to pay additional testing fee and reschedule with no response from costumer service that claimed i would be reinstated without penalty due to how rude the proctor was the first time i attempted to test.
Hi Chiara, we have sent you a message last July 5,2023. However, we have not received a response.
Thank you for bringing your concerns to our attention. We apologize for the negative experience you had during your testing session.
In order for us to to fully address your concerns, we kindly request that you provide us with the following information: full name, exam confirmation number, email address, contact details, specific details of the incidents and behaviors you encountered. Please send this information via email to [email protected]. We will thoroughly investigate the matter and take appropriate action to ensure that such incidents do not occur in the future.
We appreciate your cooperation in resolving this matter.
The test that I was looking to take was for Tennessee, they only have TN testing centers but their out of state testing link doesn't work and they have repeatedly told me that they wont tell me where an out of state center is unless i pay them first.
One person actually looked and saw NO out of state testing options but when tried to check an email to possibly look into other options disconnected me.
An hour and a half and the closest center might be 11 hours one way.
Also the testing resources that the test will be based off of are also all broken links.
Hi C B., we have sent you a message last July 5,2023. However, we have not received a response.
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you may have experienced while trying to schedule your test appointment.
We assure you that we strive to provide the best service possible to our candidates and we appreciate your feedback.
If you require further assistance or have any other questions or concerns, please feel free to send us an email at [email protected]. We are here to help and will do our best to assist you promptly.
We appreciate your understanding and patience as we work to resolve these issues.
Got scheduled for an exam for a position opening with usps, drove an hour to my testing site only to be told systems were down and there was nothing they could do to help other than taking down my information and saying they would be in touch. Went down multiple imaginary rabbit holes trying to find someone who had a clue about how to get the exam reschedule. After calling multiple dead phone lines and emailing numerous accounts claiming to all be linked to psi headquarters still heard nothing. Finally got ahold of an actual psi representative only to be told id have to wait another 3 business days to get help. That was the last time i got any communication or response. Never received any help or guidance on what to do. Simply put this is the most un-organized, worthless, waste of your time company out there.
Hi Hayden, we have sent you a message last July 5,2023. However, we have not received a response.
Thank you for reaching out to us regarding your recent experience with the exam scheduling process. We understand your frustration and apologize for any inconvenience caused.
In order for us to assist you further with your concern, we kindly request that you provide us with the following information: full name, exam confirmation number, email address, contact details, details of your concern and send it via email to [email protected]. Once we receive your email, we will promptly investigate the matter and provide you with the necessary assistance.
Thank you for bringing this to our attention and we look forward to resolving this concern for you.
Hard to find tests by industry and state - needs to be better organized with drop down menus. I was having to search by state and scrolling through multiple screens to find the test I need to take.
Hi Walter, thank you for sharing your feedback with us. We apologize for any inconvenience you experienced while trying to find the tests you need. We understand that a user-friendly and organized interface is crucial for a smooth experience.
We are continuously working to improve our website's navigation and make it easier for candidates to find tests by industry and state. Your input is valuable to us, and we will take your suggestions into consideration to enhance our platform.
In the meantime, if you need any assistance in locating a specific test or have any other questions, please don't hesitate to reach out to us via email at [email protected]. Our support team is here to help you and ensure you have a seamless experience.
Thank you again for bringing this to our attention, and we hope to provide you with an improved browsing experience in the future.
Great site, easy to navigate and efficient to order.
Very simple and fast. Ask me again after I study and take my state board. LOL
I was told by a customer service person from PSI to order the wrong book so ibam now ordering the correct book.
Hi Anthony, we have sent you a message last July 5,2023. However, we have not received a response.
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the guidance provided by candidate service representative.
If you encounter any difficulties, have further questions, or need guidance during the ordering process, please do not hesitate to reach out to us. Our toll-free number is (866) 589-3088 and our email address is [email protected] we are available to provide support and ensure a smooth ordering process for you.
We look forward to assisting you further.
The description about each test helps know which one works best for me
The material was difficult to find and I'm still not sure if it's what i need.
I had issues with credit card processing. Not sure if it is website issue
I had to enter my address 3 different times to make this purchase
Hi Mark, we have sent you a message last July 25,2023. However, we have not received a response.
Thank you for bringing this issue to our attention, and we apologize for the inconvenience you experienced during your purchase process. Your feedback is important to us, and we want to ensure a smoother and more efficient experience for all our customers.
We understand that having to enter your address multiple times can be frustrating, and we are committed to resolving this matter promptly. To better assist you and ensure a smoother purchasing experience, we kindly request that you provide us with more specific details about the issue you encountered. This will help us identify the cause and implement the necessary improvements.
Please let us know via email at [email protected]. Our support team will review your feedback and work towards streamlining the purchase process.
Once again, we apologize for any inconvenience caused, and we appreciate your patience as we address this matter. Your satisfaction is our top priority, and we are dedicated to providing a positive experience for all our customers.
If you have any further questions or need additional assistance, please don't hesitate to contact us. Our support team is available to help you and address any further concerns.
Thank you for bringing this matter to our attention, and we look forward to assisting you further.
Every step involved in registering for this exam or sample test has been awkward and required multiple attempts or calling the help line.
Hi Sam, we have sent you a message last July 5,2023. However, we have not received a response.
We apologize for this inconvenience you have experienced during the registration process for the exam or sample test. We understand that it can be frustrating and we appreciate your patience.
Our relevant team at (866) 589-3088 or via email at [email protected] is available to assist and provide guidance to successfully complete the registration process.
Your feedback is valuable to us and we will take it into consideration for future improvements to our registration process. If you have any further suggestions or questions, please do not hesitate to reach out to our relevant team.
I have had trouble scheduling testing online twice now.
Hi Nataya, we apologize for the inconvenience you've experienced while trying to schedule your testing online. We understand how frustrating this can be, and we want to ensure that we resolve this matter for you as quickly as possible.
To assist you further, could you please provide us with the following information via email at [email protected]:
- Full name:
- Exam confirmation number:
- Details of the concern you encountered while scheduling the test online:
Once we receive this information, our support team will investigate the issue and work towards finding a solution for you. Your satisfaction is important to us, and we want to ensure that your testing experience goes smoothly.
Thank you for bringing this to our attention, and we look forward to resolving the matter promptly.
Difficult to navigate site and password used to register for exam would not work for store?
Hi Charles, thank you for bringing this issue to our attention. We apologize for the inconvenience you experienced while navigating our site and trying to access the store using your exam registration password.
Our systems for exam registration and the online store are separate, which is why your exam registration password may not work for accessing the store. We understand how frustrating this can be, and we want to ensure that you can access our store without any difficulties.
If you need further assistance, we recommend contacting our support team at 866-589-3088 or emailing [email protected].
We value your feedback and want to make sure that all our candidates have a smooth and user-friendly experience on our website. Your input is valuable to us, and we will take it into consideration as we continue to improve our services.
Once again, we apologize for any inconvenience you've faced, and we are committed to providing you with the best support and assistance.
The website is difficult to navigate. I had issues with signing onto the website with my old password. Tried on multiple computers, my iPhone and different web browsers. I am finally getting the exercise purchased after a few hours of trying to log in.
Hi Alexandra, we have sent you a message last July 24,2023. However, we have not received a response.
We apologize for the difficulties you encountered while navigating our website and logging in to access your purchased exercise. Your feedback is important to us, and we want to ensure a seamless and user-friendly experience for all our candidates.
To better assist you and resolve the issues you faced with signing onto the website, we recommend contacting our support team directly. You can reach us at 866-589-3088 or via email at [email protected]. Our dedicated team is available to provide the necessary assistance and guide you through the login process.
We understand the frustration you experienced, and we want to ensure that you can access the exercise you purchased without any further issues. Our support team will work diligently to resolve the matter and help you get the most out of our products and services.
Thank you for bringing this matter to our attention, and we appreciate your patience as we address this issue. Your satisfaction is our top priority, and we are committed to providing you with a positive experience on our website.
If you have any further questions or need additional assistance, please don't hesitate to contact us. Our support team is here to help you and provide the necessary support.
Thank you for your understanding, and we look forward to assisting you further.
Overall site is not user friendly for new student to find candidate bulletin or CT online application link.
Hi Catherine, we have sent you a message last July 4,2023. However, we have not received a response.
Thank you for your feedback regarding our website. We appreciate your input and understand that it is important for the site to be user-friendly, particularly for new students.
To address your concern, we have taken note of the difficulties you faced in locating the candidate bulletin or CT online application link.
If you have any further suggestions or questions, please do not hesitate to let us know. You can reach us toll-free (866) 589-3088 or via email at [email protected]. Our support team will be happy to assist you.
Thank you once again for bringing this to our attention. We value your feedback and will strive to improve the user experience on our website.
The options given are very helpful this field of study.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amber, we have sent you a message last July 11,2023. However, we have not received a response.
Thank you for reaching out to us regarding your exam application. We apologize for any confusion or inconvenience caused during the examination process.
As per required identification at examination site, candidates must register for the exam with their legal first and last name as it appears on their government issued identification.
You must provide 1 form of identification. It must be a valid form of a state issued identification (driver’s license or state ID), which bears your signature and has your photograph.
If the candidate fails to bring proper identification or the candidate names do not match, the candidate will not be allowed to test and their examination fee will not be refunded.
Primary Identification (with photo):
- State issued driver’s license
- State issued identification card
- US Government Issued Passport
- US Government Issued Military Identification Card
- US Government Issued Alien Registration Card
- Canadian Government Issued
ID Note:
ID must contain candidate’s photo, be valid and unexpired.
If you require any further assistance or have any questions, please do not hesitate to contact us via email at [email protected]. Our team will be more than happy to assist you, provide us your legal name, contact details and exam confirmation number.
Thank you for your understanding and cooperation.