Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of PSI Exams

PSI Exams

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...


+103
See all photos
How would you rate PSI Exams?
grey stargrey stargrey stargrey stargrey star

PSI Exams Reviews Summary

The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Mark D.
Unfollow Mark D.
Share Review
Report Review

I had to enter my address 3 different times to make this purchase

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 28, 2023
Samantha P. — PSI Exams Rep
over a year old

Hi Mark, we have sent you a message last July 25,2023. However, we have not received a response.

Thank you for bringing this issue to our attention, and we apologize for the inconvenience you experienced during your purchase process. Your feedback is important to us, and we want to ensure a smoother and more efficient experience for all our customers.

We understand that having to enter your address multiple times can be frustrating, and we are committed to resolving this matter promptly. To better assist you and ensure a smoother purchasing experience, we kindly request that you provide us with more specific details about the issue you encountered. This will help us identify the cause and implement the necessary improvements.

Please let us know via email at [email protected]. Our support team will review your feedback and work towards streamlining the purchase process.

Once again, we apologize for any inconvenience caused, and we appreciate your patience as we address this matter. Your satisfaction is our top priority, and we are dedicated to providing a positive experience for all our customers.

If you have any further questions or need additional assistance, please don't hesitate to contact us. Our support team is available to help you and address any further concerns.

Thank you for bringing this matter to our attention, and we look forward to assisting you further.

Louisiana
1 review
0 helpful votes
Follow Sam O.
Unfollow Sam O.
Share Review
Report Review

Every step involved in registering for this exam or sample test has been awkward and required multiple attempts or calling the help line.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 28, 2023
Samantha P. — PSI Exams Rep
over a year old

Hi Sam, we have sent you a message last July 5,2023. However, we have not received a response.

We apologize for this inconvenience you have experienced during the registration process for the exam or sample test. We understand that it can be frustrating and we appreciate your patience.

Our relevant team at (866) 589-3088 or via email at [email protected] is available to assist and provide guidance to successfully complete the registration process.

Your feedback is valuable to us and we will take it into consideration for future improvements to our registration process. If you have any further suggestions or questions, please do not hesitate to reach out to our relevant team.

New Hampshire
1 review
0 helpful votes
Follow Nataya Q.
Unfollow Nataya Q.
Share Review
Report Review

I have had trouble scheduling testing online twice now.

Date of experience: June 27, 2023
Samantha P. — PSI Exams Rep
over a year old

Hi Nataya, we apologize for the inconvenience you've experienced while trying to schedule your testing online. We understand how frustrating this can be, and we want to ensure that we resolve this matter for you as quickly as possible.

To assist you further, could you please provide us with the following information via email at [email protected]:

- Full name:
- Exam confirmation number:
- Details of the concern you encountered while scheduling the test online:

Once we receive this information, our support team will investigate the issue and work towards finding a solution for you. Your satisfaction is important to us, and we want to ensure that your testing experience goes smoothly.

Thank you for bringing this to our attention, and we look forward to resolving the matter promptly.

Tennessee
1 review
0 helpful votes
Follow Charles K.
Unfollow Charles K.
Share Review
Report Review

Difficult to navigate site and password used to register for exam would not work for store?

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 27, 2023
Samantha P. — PSI Exams Rep
over a year old

Hi Charles, thank you for bringing this issue to our attention. We apologize for the inconvenience you experienced while navigating our site and trying to access the store using your exam registration password.

Our systems for exam registration and the online store are separate, which is why your exam registration password may not work for accessing the store. We understand how frustrating this can be, and we want to ensure that you can access our store without any difficulties.

If you need further assistance, we recommend contacting our support team at 866-589-3088 or emailing [email protected].

We value your feedback and want to make sure that all our candidates have a smooth and user-friendly experience on our website. Your input is valuable to us, and we will take it into consideration as we continue to improve our services.

Once again, we apologize for any inconvenience you've faced, and we are committed to providing you with the best support and assistance.

New Hampshire
1 review
0 helpful votes
Follow Alexandra X.
Unfollow Alexandra X.
Share Review
Report Review

The website is difficult to navigate. I had issues with signing onto the website with my old password. Tried on multiple computers, my iPhone and different web browsers. I am finally getting the exercise purchased after a few hours of trying to log in.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 27, 2023
Samantha P. — PSI Exams Rep
over a year old

Hi Alexandra, we have sent you a message last July 24,2023. However, we have not received a response.

We apologize for the difficulties you encountered while navigating our website and logging in to access your purchased exercise. Your feedback is important to us, and we want to ensure a seamless and user-friendly experience for all our candidates.

To better assist you and resolve the issues you faced with signing onto the website, we recommend contacting our support team directly. You can reach us at 866-589-3088 or via email at [email protected]. Our dedicated team is available to provide the necessary assistance and guide you through the login process.

We understand the frustration you experienced, and we want to ensure that you can access the exercise you purchased without any further issues. Our support team will work diligently to resolve the matter and help you get the most out of our products and services.

Thank you for bringing this matter to our attention, and we appreciate your patience as we address this issue. Your satisfaction is our top priority, and we are committed to providing you with a positive experience on our website.

If you have any further questions or need additional assistance, please don't hesitate to contact us. Our support team is here to help you and provide the necessary support.

Thank you for your understanding, and we look forward to assisting you further.

New Hampshire
1 review
0 helpful votes
Follow Catherine K.
Unfollow Catherine K.
Share Review
Report Review

Overall site is not user friendly for new student to find candidate bulletin or CT online application link.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 27, 2023
Samantha P. — PSI Exams Rep
over a year old

Hi Catherine, we have sent you a message last July 4,2023. However, we have not received a response.

Thank you for your feedback regarding our website. We appreciate your input and understand that it is important for the site to be user-friendly, particularly for new students.

To address your concern, we have taken note of the difficulties you faced in locating the candidate bulletin or CT online application link.

If you have any further suggestions or questions, please do not hesitate to let us know. You can reach us toll-free (866) 589-3088 or via email at [email protected]. Our support team will be happy to assist you.

Thank you once again for bringing this to our attention. We value your feedback and will strive to improve the user experience on our website.

Tennessee
1 review
0 helpful votes
Follow Jennifer A.
Unfollow Jennifer A.
Share Review
Report Review

The options given are very helpful this field of study.

Date of experience: June 27, 2023
Virginia
1 review
0 helpful votes
Follow Tyler W.
Unfollow Tyler W.
Share Review
Report Review

I paid for two test last night and have not received access

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 27, 2023
Samantha P. — PSI Exams Rep
over a year old

Hi Tyler, we have sent you a message last July 4,2023. However, we have not received a response.

Thank you for your feedback. Upon checking here, we've confirmed that you purchased a VA Advanced (Class A) Practice Test.

As states in the product description, once you place your order, you will receive a second email containing your access code. Once received, you must create a GMetrix account and redeem your code to access your practice test.

We highly suggest to check your spam/junk folder.

If you can't find the 2nd email containing the access code, please reach out to us via email at [email protected] and we'll be happy to assist you.

California
1 review
0 helpful votes
Follow Maria A.
Unfollow Maria A.
Share Review
Report Review

Is not clear to me how will I get the practice test

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 26, 2023
Samantha P. — PSI Exams Rep
over a year old

Hi Maria, thank you for reaching out to us. We apologize for any confusion regarding the delivery of the practice test you purchased.

Once you place your order for the practice test, you should receive an order confirmation via email. In addition to the order confirmation, you will also receive a second email containing your access code for the practice test. This access code is essential for accessing and redeeming your practice test on our platform.

To clarify the process further, here are the steps you need to follow to access your practice test:

- Place your order for the practice test on our website.
- Check your email for the order confirmation, which will include important details about your purchase.
- Look for the second email from us, which will contain your unique access code for the practice test.
- Create an account or log in to our platform and redeem your access code to access the practice test.

If you have not received the second email with your access code or if you encounter any issues during the process, we encourage you to contact our support team at 866-589-3088 or email [email protected].

Again, we apologize for any inconvenience you may have experienced, and we appreciate your patience. We are here to help, so please don't hesitate to reach out if you need further assistance.

Colorado
1 review
0 helpful votes
Follow Cordell C.
Unfollow Cordell C.
Share Review
Report Review

I had to create two accounts
July 26, 2023

I had to create two accounts. PSI exams and PSI online store. One would be easier. And your shipping rate for one small book is a racket.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 26, 2023
Samantha P. — PSI Exams Rep
over a year old

Hi Cordell, thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the need to create two separate accounts for PSI exams and the PSI online store. We understand that a unified account system would make the process more streamlined and user-friendly. Your feedback has been duly noted, and we will certainly take it into consideration as we work towards improving our platform.

Regarding the shipping rate for the book, we understand your concerns. We strive to provide competitive and reasonable shipping rates, but it seems that we may have fallen short in meeting your expectations in this regard. We will review our shipping policies to ensure they align with our commitment to providing the best possible service to our customers.

If you have any specific issues or questions related to your accounts or any other aspect of our services, please don't hesitate to reach out to us at [email protected]. Our team is here to assist you and ensure that you have a positive experience with us.

Once again, we appreciate your feedback, and it will be instrumental in helping us improve our services for all our candidates. We hope to have the opportunity to serve you better in the future.

South Carolina
1 review
0 helpful votes
Follow Hannah X.
Unfollow Hannah X.
Share Review
Report Review

I am grade to found this site, help me improve my studies and easy to understand.

Date of experience: June 26, 2023
California
1 review
0 helpful votes
Follow Jose M.
Unfollow Jose M.
Share Review
Report Review

If I pay 70 dollars for test, I should have unlimited attempts to retake it as I want. The fact that I can only retake it once is a bunch of BS!

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 26, 2023
Samantha P. — PSI Exams Rep
over a year old

Hi Jose, we have sent you a message last July 4,2023. However, we have not received a response.

Thank you for bringing your concern to our attention. We understand that you are disappointed with the current retake policy for our test and we apologize for any inconvenience this may have caused you.

We appreciate your feedback and understand your dissatisfaction with the current retake policy.

We apologize for any inconvenience this may cause you, and we appreciate your understanding. If you have any further questions or concerns, please do not hesitate to reach out to our relevant team via the toll-free number (866) 589-3088 or by email at [email protected]

Thank you for choosing our business as your testing provider, and we wish you the best in your endeavors.

California
1 review
0 helpful votes
Follow Bruce C.
Unfollow Bruce C.
Share Review
Report Review

This was hard to find on DCA site
June 26, 2023

This was hard to find on DCA site. Getting this for a refugee I am sponsoring so may want to transfer desktop platform. Also need printed and translated pdf which will allow google translate to work into Ukraine

Date of experience: June 26, 2023
New Jersey
1 review
0 helpful votes
Follow Nicolas U.
Unfollow Nicolas U.
Share Review
Report Review

I have to do a second purchase because, ask for refund because i was not able to launch the premium National real estate salesperson PT NJ

Date of experience: June 26, 2023
Samantha P. — PSI Exams Rep
over a year old

Hi Nicolas, we apologize for the inconvenience you experienced with the premium National Real Estate Salesperson PT NJ product. We understand the frustration of not being able to launch the product and the need for a refund.

To better assist you and process the refund request, we kindly request that you provide us with the following information via email at [email protected]:

- Your full name:
- Order or transaction number for the purchase:
- Any specific details about the issues you encountered while trying to launch the product.

Once we have this information, our support team will review your concern and work towards processing the refund as soon as possible. We want to ensure that you receive the assistance you need and that your experience with our products is satisfactory.

We apologize for any inconvenience this may have caused and assure you that we take matters like this seriously. Your satisfaction is essential to us, and we will do our best to resolve the situation promptly.

If you have any further questions or need additional assistance, please don't hesitate to contact us via email. Our support team is available to address your concerns and provide the necessary assistance.

Thank you for bringing this matter to our attention, and we look forward to assisting you further.

Tennessee
1 review
0 helpful votes
Follow Adullt H.
Unfollow Adullt H.
Share Review
Report Review

We are a tax-free organization
July 26, 2023

We are a tax-free organization. Had to pay tax? How can I correct

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 26, 2023
Samantha P. — PSI Exams Rep
over a year old

Hi Adullt, thank you for bringing this issue to our attention. Please note that taxes are often calculated based on your location and may vary.

If you have any further questions or concerns, please don't hesitate to reach out to us via email at [email protected].

Thank you for choosing our services.

Louisiana
1 review
0 helpful votes
Follow Lisa Z.
Unfollow Lisa Z.
Share Review
Report Review

I already bought this item but cannot access so i am having to buy again

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 26, 2023
Samantha P. — PSI Exams Rep
over a year old

Hi Lisa, thank you for purchasing our product. We apologize for any inconvenience you have faced in accessing your practice test. We are here to assist you and get you the support you need.

After you place your order, you should receive a second email from PSI Online Store Support containing your GMetrix access code and instructions on how to access your practice test. If you haven't received this email, please double-check your spam or junk folder, as it may have landed there.

If you still cannot find the email or are experiencing difficulties accessing your practice test, we encourage you to contact our support team at 866-589-3088 or email [email protected]. Our dedicated team is ready to assist you and resolve any issues you may be facing.

Your satisfaction is our top priority, and we are committed to ensuring you have a smooth and successful experience with our products. Please don't hesitate to reach out to us for any further assistance you may require.

Thank you for choosing our services, and we look forward to helping you access your practice test and excel in your preparations.

California
4 reviews
0 helpful votes
Follow Julie W.
Unfollow Julie W.
Share Review
Report Review

I feel like a lot of the great features get lost and are not easily accessible or even noticeable

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 25, 2023
Samantha P. — PSI Exams Rep
over a year old

Hi Julie, thank you for your feedback regarding the accessibility and usability of our platform. We sincerely apologize for any difficulties you have encountered while trying to access the features you need.

Once you place your order for a practice test, you should receive a second email containing your access code. With this code, you can create a GMetrix account and redeem it to gain access to your practice test.

We understand that some of our great features may not be as easily noticeable or accessible as we would like. Your feedback is crucial in helping us improve our platform and make it more user-friendly. We will take your comments into consideration and work towards enhancing the user experience.

If you require any further assistance or have specific concerns about accessing certain features, please don't hesitate to contact our support team at 866-589-3088 or email [email protected]. They will be more than happy to help guide you through the process and address any issues you may encounter.

Your satisfaction and success are of utmost importance to us, and we are committed to providing you with a positive and seamless experience on our platform. We appreciate your feedback and will use it to make the necessary improvements.

Thank you for choosing our services, and we hope to assist you further in your journey.

Ohio
1 review
0 helpful votes
Follow Colin O.
Unfollow Colin O.
Share Review
Report Review

I tried purchasing the PSI program, and it appears that I was charged numerous times. I really hope that I'm only charged once.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 25, 2023
Samantha P. — PSI Exams Rep
over a year old

Hi Colin, we have sent you a message last July 4,2023. However, we have not received a response.

Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced with your purchase of the PSI program.

We would like to assure you that we are committed to resolving this issue promptly. We understand that being charged multiple times can be frustrating and we apologize for any confusion caused.

Our support team is dedicated to assisting you via email at [email protected] and respond to your email as soon as possible.

Thank you for choosing PSI. We apologize again for any inconvenience caused and appreciate your understanding.

Massachusetts
1 review
0 helpful votes
Follow Louise M.
Unfollow Louise M.
Share Review
Report Review

Not clear if the material includes the state study material

Date of experience: June 25, 2023
New York
1 review
0 helpful votes
Follow Lora R.
Unfollow Lora R.
Share Review
Report Review

So far my experience has been great and I'm happy i purchased

Date of experience: June 25, 2023