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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I'll let you know more when I receive the product.
Second time buying im not too happy about it either!
It should be made very clear that if you back out of the app it will stopped forever! Thats not right, at all
Thank you for your feedback, we're sorry to hear about your experience and we did attempt to contact you in response to your issue on September 12,2023. We understand your concern regarding the app's behavior, and we appreciate your input.
Regarding your concern about the app stopping if you back out of it, we recommend reaching out to our support team at [email protected]. They can provide you with more information and assistance in this matter.
Your feedback is valuable to us as we strive to improve our services and make our processes more transparent. If you have any more questions or concerns, please don't hesitate to reach out to our support team, and they will be happy to assist you.
Thank you for choosing our services, and we apologize for any inconvenience you've encountered.
Took 20 minutes to get a person to answer,She was not very knowledgable of exactly what the state prep covered that delt with the state side of the exam which finally found out nothing.
We're sorry to hear about the delay in reaching our support team, the confusion you experienced during your call and we did attempt to contact you in response to your issue on September 12,2023. Your feedback is important to us, and we're committed to improving our services.
If you have further questions, please don't hesitate to contact us via email at [email protected]. Providing your specific concerns and questions in writing will allow us to address them more effectively and ensure you receive accurate information.
We appreciate your patience and understanding as we work to enhance our support services.
I didn't want to buy the study pack. I wanted to purchase the test.
We apologize for any confusion regarding your purchase and we did attempt to contact you in response to your issue on September 12,2023. To address this issue, please contact our support team at [email protected]. They will assist you in ensuring you have access to the correct product.
Kindly provide them with the details of your purchase and your specific requirements, and they will work to resolve this matter promptly.
Thank you for reaching out, and we appreciate your patience as we assist you in getting the product you need.
I ordered the Psi national prep pack and passed the test the 1st time with an 85%… hoping this will help on state exam that I came close to passing 1st time.
Good, i think. I have not taken state exam yet. But it is easy to purchase.
I just got a new one from the other store and I think it's so good for me
Unclear what text is permitted in testing centers.
Thank you for reaching out to us with your question regarding the permitted text in our testing centers. We understand that clarity on this matter is essential for candidates like you.
We did try to reach out to you on September 10,2023, in response to your concern. You can reach our support team via email at [email protected]. Please provide them with the details of your exam, including the exam name and testing center location.
We apologize for any confusion, and we appreciate your diligence in seeking clarification on this matter. If you have any more questions or require further assistance, please do not hesitate to reach out. We are here to help you every step of the way.
It's not great that the only testing center is 200 miles from me. Being in Florida I would think there'd be a PSI in the center of the state, not just in South Florida (4-5 hrs. Away).
Easy enough to order, information stating that you can only access this test for 30 days is not made clear enough. This should be in the main part of the order- not in the after notes. This is my 2nd time ordering- my first $40 down the drain since the 30 day timeline was not more prevalently stated.
I ordered and paid early so I would have it done to access when ready to take my real exam, When I went to log in is when I noticed the 30 day limit.
I never even logged in the first time- yet my $40 was taken without the option of renewing the order or refunding until I was ready to take the exam.
We apologize for any inconvenience you've experienced regarding the access duration of the practice test. Your feedback is valuable, and we'll ensure to enhance the clarity of information about access duration during the ordering process. We've previously sent you a message on September 9,2023, but haven't received a response. If you require additional assistance or have further inquiries, please don't hesitate to contact us via email at [email protected]. We're here to assist you.
I showed up to take my Life insurance exam and the proctor never showed up. I tried for days to get help and got nowhere. Only to be on hold for an hour and forty minutes. The supervisor hung up on me and then sent me an email that the testing center was open and I would have to pay for the test again. I got so frustrated because this license is needed for a new position that I received. I just paid for it again and the practice text. Guess what? They gave no credentials to get into the testing. I tried over and over to reset the password. The system does not work. Again I call was on hold for an hour and they passed me from person to person. Only to be hung up on. Beware of this company they are stealing our money. I am calling Ohio Dept of insurance and the attorney generals office. I cannot believe the state of Ohio would allow such scam artist to be associated with them! Please go somewhere else and don't waste your money! If I could give them a negative number I would
We deeply apologize for the frustrating experience you've encountered. This is certainly not the level of service we aim to provide. We understand your urgency and the importance of obtaining your license for your new position.
To address your concerns, we recommend sending us an email at [email protected], including your full name, contact number, and any relevant information about your exam, such as the exam confirmation number or any ticket numbers you may have received. Our team will investigate your case and work to resolve your issues promptly.
We're here to assist you in resolving this matter and ensuring you receive the support you need. Your feedback is valuable, and we appreciate your patience as we work to address your concerns.
Everything is going good so far. Now lets pass this real estate exam!
I took the CO State RE Broker exam and their program lost connectivity. Called twice that session for a proctor, they couldn't reset the test, so gave me a "ticket number." Over the past 8 days I have called Customer Service (in South Africa) four times, and each time they said, "I will escalate this for you, call back in 48 hours." Now they are saying to take the test again, at my expense. It's B.S.
We apologize for the inconvenience you've experienced. We made an attempt to contact you on September 9,2023, but regrettably, we have not received a response. If you still require assistance or wish to discuss your situation further, please feel free to reach out to us via email at [email protected]. We are here to help and resolve any concerns you may have. Thank you for your patience and understanding.
I was introduced to PsiExams through this site, https://test-takers.psiexams.com/tncon/prepare/myproducts, I used this site to schedule a test and use a practice test. I was under the impression that if I
Bought that practice test I would keep it indefinitely, yet that was not the case. Once I found out about this site: www.psionlinestore.com, I wanted to transfer my Original email account to here, but it would not allow.
We understand your concerns, and we did attempt to contact you in response to your issue on September 9,2023. Unfortunately, we have not received a response from you. If you require further assistance or wish to discuss your situation in more detail, please don't hesitate to contact us via email at [email protected]. We're here to help and address any questions or issues you may have. Thank you for your understanding.
We're sorry to hear about your negative experience. We did try to reach out to you on September 9,2023, in response to your concern. However, we haven't received a response from you. If you need further assistance or would like to provide more details about the issues you encountered, please feel free to reach out to us via email at [email protected]. Your feedback is important to us, and we're here to assist you. Thank you.
Horrible experience. I'll be advising the California DOI to drop you as recommended vendor.
We would like to express our sincere apologies for the negative experience you have had with our services. Your feedback is invaluable to us, and we take your concerns seriously.
We did try to reach out to you on August 21,2023, in response to your concern. If there is anything specific you would like us to address or if you have any questions or further concerns, please do not hesitate to contact us at [email protected]. Your satisfaction is our priority, and we are here to assist you.
Once again, we apologize for any inconvenience you may have encountered and thank you for taking the time to provide us with your feedback. We are committed to delivering a better experience in the future.
Registering to take a test is extemely difficult. This is the only thing I could register for...practice test.
I'll be notifying the department of insurance to request you be taken off their vendor list.
I scheduled a test and selected a pre test. Wasn't able to log into it. So I had to set up a new account and reselect.
We understand the inconvenience you've experienced. We sent you a message on September 9,2023, in response to your concern. However, we have not received a response from you. If you need further assistance or have additional concerns, please don't hesitate to reach out to us via email at [email protected]. We are here to help. Thank you.
The website is difficult to navigate. The search feature is not intuitive. Too many results populate that have nothing to do with the search criteria. The customer service is just as unhelpful. I called multiple timesto inquire on a test I need to take and what reference I needed to study for the test. Nobody could give me an answer. I also asked why "optional" was listed next to the exam on the website and again, nobody could give me an answer. I registered for an account last week and now when I try and login, I get an error message that the email or password is incorrect. I requested an email to reset my password and after three attempts, no email has been sent.
We apologize for the difficulties you've faced with our website and customer service. Your feedback is important to us, and we appreciate you bringing these issues to our attention.
Regarding the search feature, we understand its limitations and are actively working to improve its accuracy and relevance to provide a more user-friendly experience.
In terms of customer service, we regret that you didn't receive the assistance you needed. We will investigate this internally and take appropriate steps to improve the quality and effectiveness of our support services.
Regarding your login issues, we recommend reaching out to us via email at [email protected], providing your full name and any relevant account information. Our team will assist you in resolving the login problems and ensuring you can access your account.
Thank you for your patience and understanding as we strive to enhance our services and provide a better user experience.
It was pretty easy, I hope this practice helps me pass!
I sent a milady book that I ordered incorrectly back via fedex following the steps a representative gave me almost 4 weeks ago. It wasn't sent to psi, the rep gave me another company name and address. I sent the book and haven't received a refund at all. Not happy about having to buy the correct book and spend more money without my refund.
Hi Christina, we have sent you a message last September 6,2023. However, we have not received a response.
We're sincerely sorry to hear about the inconvenience you've faced with your order and the return process. Your satisfaction is important to us, and we're committed to resolving this matter as quickly as possible.
To assist you further with your refund and ensure that your concerns are addressed, we recommend that you contact our support team at 866-589-3088 or via email at [email protected]. Our dedicated team will be able to investigate the issue and provide you with the necessary support to resolve it.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work to resolve it. If you have any further questions or need additional assistance, please don't hesitate to contact us at the provided phone number or email address.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out, we appreciate your order, and we did attempt to contact you in response to your issue on September 12,2023. We understand that you're awaiting your product and look forward to hearing your thoughts once it arrives.
In the meantime, if you encounter any issues or have questions when you receive the product, please don't hesitate to contact our support team at [email protected]. They will be more than happy to assist you with any concerns or inquiries you may have.
Your satisfaction is important to us, and we aim to provide the best possible experience. If you need any further assistance in the future, please feel free to reach out.
Thank you for choosing our products, and we hope you find them valuable.