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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
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I sent in my payment of 117 to pay for my Michigan builders test. I've got emails and mail saying I can start testing and email stating they received my payment on August 22 and has been applied to my account. The employees lie all the time for no reason and not doing they job. There is no place on the website where it shows I have a balance of 117 to pay for my test. I sent it through money order and now I see why I shouldn't pay through money order because it's gonna be problems. It's been almost a month and no resolution to them receiving my money order and stopping me from testing because they company has no proper way to accept payment as they ask for. When you contact psi to tell them about my situation this is what happens. I contact them let them know I paid 117 through money order. I can't start scheduling a date because the website is saying I need to pay 117. Which I paid with money order received August 22. They put me on hold come back and tells me we will look into your situation and look for a response in 48 hours. I wait 48 hour call back to go through the same thing over and over. Right now I'm just thinking about filing a lawsuit. Their paper work says I can pay with money order I did and I can't get what they advertise which is the test. They just took my money and looking for me to give a resolution to the entire problem
Purchased practice test, was only able to use once with nothing stating it was only a one time use.
We appreciate your concerns about the number of questions available in the test. Each test is based off of the national Journeyman Electrician test’s objectives, features questions similar to those on actual tests, and offers both training and testing mode. Each practice test attempt includes 100 questions from a pool of 155 items across common industry topics.
To have the randomized experience from the full pool of questions you have to click Tests > New Tests.
Thank you again for your feedback. If you need further assistance, please don't hesitate to contact us via email at [email protected].
This whole process for OH is disjointed and unnecessarily complex.
We apologize for any frustration or inconvenience you've experienced with the exam process for Ohio and we did attempt to contact you in response to your issue on September 16,2023. Your feedback is important to us, and we're committed to making improvements to enhance your experience.
If you encounter any difficulties or have concerns about the process, please feel free to reach out to us via email at [email protected].
Your satisfaction is important to us, and we appreciate your patience and understanding as we work to improve our services.
Thank you for choosing our services.
I have had a very hard time navigating this website and communicating with customer service
We apologize for the difficulties you've faced while navigating our website and communicating with our customer service team. We did attempt to contact you in response to your issue on September 16,2023. Your feedback is important to us, and we're committed to helping you find a resolution to your concerns.
To assist you further, we recommend reaching out to our support team at [email protected]. They will be able to provide you with the necessary guidance and support to address your specific issues and ensure a smoother experience with our services.
Please don't hesitate to contact our support team, and they will assist you in a timely manner.
Thank you for choosing our services.
I was rejected from taking a test as my name legal name is Zachary and I registered under Zach. I was forced to call support, sit on hold, and eventually was able to change my name, only to get rejected multiple times thereafter. Now I am being forced to reschedule my exam, even though I came prepared with multiple forms of ID and paid another $60. This is by far the worst testing experience of my life and I would avoid PSI exams at all costs if possible. My proctor would also not let me explain myself and was booting me from the test without allowing me to call support and get help with my issue.
We're truly sorry to hear about your recent testing experience with us, and we did attempt to contact you in response to your issue on September 16,2023. We understand how frustrating this situation must be. We strive to provide a smooth and fair testing process for all candidates, and it appears that there were some challenges in your case.
To assist you in resolving this issue, we kindly request that you provide us with the following information via email at [email protected]:
- Your full name.
- Exam confirmation number.
- A detailed account of the concern you encountered during your test, including the date, time, and location of the incident.
Once we have this information, we will thoroughly investigate the matter. We apologize for any inconvenience you've experienced and appreciate your patience as we address this issue.
Thank you for bringing this to our attention, and we look forward to assisting you further.
I picked out the Illinois exam which includes the state and national exam. I found the website easy
I took the Illinois Certified Residential Appraiser Exam on 08/25/2023 and still have not received my results. The proctor facility was unable to provide my immediate results (as mentioned in the PSI Handbook), because of technical issues on the PSI side. Since the exam I've called PSI candidate support every business day and have been told something different and not true every time.
It is now 21 days later, and a ticket is still outstanding and I keep being told to wait longer. I have been promised by numerous supervisors it is being taken care or and there is no resolve. This is costing me wages and my certification with the state. I am also unable to even schedule to take the test again because of this.
This ticket has supposedly been escalated numerous times.
We apologize for the delay in receiving your exam results and the inconvenience this has caused. We understand your frustration and are committed to resolving this matter promptly.
We already receive the needed information. We understand the importance of your certification and will do our best to assist you in this matter.
Thank you for your patience.
Awesome experience. The test really help you prepare
I like the test but I feel I should be able to take it more than once and the test results should be available within 1 hr not 24
We ordered a business law book and a practice test. When I went to take the practice test online it had absolutely nothing to do with business law. It was about how to build a house. I called psi and explained what happened and would like to get the correct test I needed to take. The lady on the phone said that they don't offer a practice test for business law and that they don't do refunds. So please be careful with PSI they only want your money and will not help you in anyway.
We sincerely apologize for the inconvenience you've experienced with our practice test materials and we did attempt to contact you in response to your issue on September 16,2023.
Please send us an email at [email protected] with your full name, order number, and the specific details of the concern, including the incorrect test you received. Our support team will investigate this matter promptly.
We understand your frustration and appreciate your patience as we address this issue.
Everything is great except when I call no one will pick up and I am on hold for long periods of time, my phone number is *******600
Thank you for your feedback, and we did attempt to contact you in response to your issue on September 16,2023. We're delighted to hear that you've had a positive experience overall. We apologize for any inconvenience you've encountered when trying to reach us by phone.
To assist you promptly, kindly send us an email at [email protected] with your full name, exam confirmation number, and the details of your concern. This will allow us to address your issue more effectively and ensure a smoother resolution.
We appreciate your understanding and patience, and we're committed to providing you with the support you need.
It was very quick to navigate through the websites. Thanks,
Phone calls are not answered for a minimum of 25 minutes. Exceptionally poor customer service. Shameful!
We apologize for the extended wait times you've experienced when trying to reach our customer service team and we did attempt to contact you in response to your issue on September 16,2023. We understand your frustration, and we're committed to providing better support.
To expedite your request and ensure you receive the assistance you need, please consider reaching out to us via email at [email protected]. Our team will respond promptly and work to resolve your issue efficiently.
We appreciate your patience and value your feedback as we strive to improve our customer service.
Your shipping prices are too high. Recommend offering a download version.
Thank you for your feedback regarding our shipping prices and we did attempt to contact you in response to your issue on September 16,2023. We appreciate your input and are constantly working to improve our services to better meet the needs of our customers.
Your suggestion for a download version is valuable, and we will certainly consider it as we continue to enhance our offerings. In the meantime, if you have any other questions, concerns, or suggestions, please do not hesitate to reach out to us via email at [email protected]. We are here to assist you in any way we can.
Thank you for choosing us for your needs.
I'm so nervous about taking my test. It's been so long since I was in school I just neglected to renew my license on time, and now I'm a nervous wreck. So I appreciate you having a way to practice before testing! Thanks TDLR.
Horrible customer service, unprofessional and incompetent service reps. Glitchy third party website. Overall awful expirience
We're truly sorry to hear about your negative experience and we did attempt to contact you in response to your issue on August 21,2023.
To address your concerns, we would like to gather more information. Please provide us with your full name, exam confirmation number, and the details of the specific issues you encountered via email at [email protected].
This will help us investigate and resolve the problems you faced. We understand your frustration, and we're committed to improving our service and ensuring a smoother experience in the future.
Thank you for your feedback, and we look forward to assisting you further.
My computer system would not allow me to the test. It pass the requirement test.
We're sorry to hear that you're experiencing difficulties with taking the test and we did attempt to contact you in response to your issue on September 16,2023.
To assist you further, please provide us with your full name, exam confirmation number, and the specific details of the concern you're facing. You can send this information to us via email at [email protected].
Thank you for reaching out, and we're here to support you.
Being able to take the basic test helped me learn from my mistakes. Ready for more questions.
Your tests do not test for knowledge. Your questions are for english comprehension tests! You are contradicting what the books say about clear and simple wording for the buyer and seller to understand.
Thank you for bringing your concerns to our attention regarding the content of our tests and we did attempt to contact you in response to your issue on September 13,2023. We take feedback from our candidates seriously and continuously strive to improve our assessments.
We understand that you may have found some of the questions challenging, and we want to clarify that our tests are designed to evaluate a wide range of skills and knowledge, including comprehension and interpretation, which are essential in various fields.
We would appreciate the opportunity to address your concerns and provide further assistance. If you need further assistance, please don't hesitate to contact us via email at [email protected].
Your input is valuable as we continually work to enhance the quality and fairness of our assessments. Thank you for taking the time to share your thoughts with us.
These tests are over priced and predatory and part of the reason the field of music therapy is mostly white and privileged
We appreciate you sharing your concerns with us and we did attempt to contact you in response to your issue on September 13,2023. We take feedback seriously, and I'd like to address your comments regarding the pricing of our tests.
We understand that affordability can be a significant concern, especially in fields like music therapy. We are continuously working to explore options to make our tests more accessible and to support diversity in various professions.
If you need further assistance, please don't hesitate to contact us via email at [email protected].
Thank you for taking the time to share your thoughts with us. Your feedback is important as we strive to better serve our candidates and the broader community.
Website was very challenging to obtain needed test.
We apologize for the challenges you faced while using our website. We're here to help.
To better assist you, please send us an email at [email protected] with your full name, exam confirmation number, and a description of the specific issues you encountered while trying to obtain the needed test. This information will enable us to investigate and address your concerns effectively.
Thank you for bringing this to our attention.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear about the challenges you're facing with your payment and scheduling.
To resolve this matter, please provide us with your full name, exam confirmation number, and a detailed explanation of the situation. You can send this information via email to [email protected]. Our team will investigate your case and work to provide a satisfactory resolution.
Your patience is greatly appreciated, and we aim to ensure your concerns are addressed promptly.
Thank you for bringing this to our attention.