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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The website itself is basically straight forward and easy to navigate. However, I'm having some difficulty getting to my MI Residential Builders exam options. I am redirected to Insurance Agent options for exams.
I love the quick and easy method to order.
I pray that it will only take 5 to 7 days to get here
I have paid for two practice tests that i couldn't access, so I am buying another one the day before my exam... I have been on hold for over 20 minutes, and don't have the time to spend searching for what i already paid for...
We're sorry to hear about the difficulty you're experiencing with accessing your practice tests and we did attempt to contact you in response to your issue on September 26,2023.
To help you resolve this issue quickly, please contact our support team at [email protected]. They will be able to assist you in accessing the tests you've purchased and ensure you have what you need for your upcoming exam.
Thank you for your understanding, and we appreciate your business.
These practice exams have helped me so much wish me luck
I have to continuously put in my password and it only recognizes it half the time.
We apologize for the inconvenience you're experiencing with the app and we did attempt to contact you in response to your issue on September 26,2023.
To resolve this issue, we recommend reaching out to our support team at [email protected]. They will be able to assist you in troubleshooting the problem and ensuring that your login issues are resolved.
Thank you for your patience, and we appreciate your feedback.
I already have a psi account but it is not finding me...
Thank you for reaching out to us. We apologize for the inconvenience you're experiencing with your PSI account and we did attempt to contact you in response to your issue on September 25,2023. To resolve this issue, please contact our support team at 866-589-3088 or email [email protected].
Our team will assist you in locating your account and resolving any issues you're facing with it. Please be prepared to provide them with any relevant information or details that might help expedite the process.
We appreciate your patience and look forward to assisting you further.
Hard to find books I need. Representative for PSI said I need to go back to my local state residential builders commission for the correct books, in which the scrbc said I need to go back to PSI? Why is this so difficult?
We apologize for the confusion you're experiencing regarding the required books for your exam and we did attempt to contact you in response to your issue on September 24,2023. We understand your frustration, and we're here to help.
Please contact 866-589-3088 or email [email protected] for assistance.
Thank you for your patience, and please feel free to contact us if you need further assistance.
Website glitches, often says "something went wrong"
We apologize for the issues you've encountered on our website, and we appreciate you bringing this to our attention. We understand that these technical difficulties can be frustrating. We did attempt to contact you in response to your issue on September 23,2023.
To resolve the website glitches and the "something went wrong" error message, we recommend contacting our support team at [email protected]. They will be able to assist you in troubleshooting these issues and ensure a smoother experience.
Your feedback is valuable to us, and we are committed to improving our platform to provide a more seamless user experience in the future.
Thank you for your patience, and please don't hesitate to reach out if you need any further assistance.
Looking forward to using your practice test. I will soon know if very helpful
I just had to pay for practice materials twice and your customer support is abhorrent. Maybe try training your people.
We apologize for the inconvenience you experienced with our customer service and we did attempt to contact you in response to your issue on August 25,2023. Your feedback is important to us, and we're sorry to hear about your frustration. We would like to address your concerns and ensure that you receive the assistance you need.
Please provide us with your full name, exam confirmation number, and a detailed description of the issue you faced, and send this information to us via email at [email protected].
We will investigate the matter further and work to improve our services based on your feedback. Thank you for bringing this to our attention.
I was scheduled for a test at 2 pm and received no information on how to log in to take the test on line. Started calling at 115 and someone attempted to have me log in. Could get me to correct website. Then transferred me to technical support who did not answer for 30 minutes and I missed the test. They are awful and none speak English no question I was routed to India.
It was very easy to create an account and then purchase and pay for the exam I chose to take! I also may add that the price for the exam was very reasonable, which will allow me to better myself with in my Trade! Thank you PSI.
I think practice test should be included when test is scheduled.
Your website is difficult to navigate and the time limit on the when to take the test after purchase is ridiculous. I paid for it and should have as long as I need to start the exam. I feel completely ripped off with your arbitrary and unfair timelines. Shame on you
We understand your concerns and apologize for any inconvenience you've faced. Thank you for reaching out to us.
To address the issue of the charge, please contact us via email at [email protected]. Provide your full name, exam confirmation number, and details of the concern.
Our team will review your case and work towards resolving this matter. Your satisfaction is important to us, and we're committed to assisting you to the best of our abilities.
I havent used the website much, came on to sign up for testig and saw a practice test. Clicked on it and purchased it. Will now come back later to sign up for testing, after my practice test.
Was told i could retake tests not have to re purchase every time.
We apologize for any confusion regarding our test retake policy and we did attempt to contact you in response to your issue on September 20,2023. To better assist you and address your concern, could you please provide us with the following details via email at [email protected]:
- Your full name
- Exam confirmation number
- Details of the concern or issue you're facing
Once we have this information, we'll be able to look into your specific situation and provide you with the necessary guidance.
Thank you for reaching out, and we appreciate your patience as we work to resolve this matter.
The customer service reps I have had to deal with so far have been very unhelpful.
We're truly sorry to hear about your unsatisfactory experience with our candidate service representatives and we did attempt to contact you in response to your issue on September 19,2023. Your feedback is important to us, and we take it seriously as we strive to continuously improve our services.
If you have any specific concerns or issues you'd like to address, please feel free to provide more details via email at [email protected]. This will help us better understand the problems you've encountered.
Your satisfaction is our priority, and we appreciate your patience.
Everything was fine with the exception of the 40+ minute hold time!
Thank you for your feedback. We apologize for the extended hold time you experienced and we did attempt to contact you in response to your issue on September 20,2023. We understand that your time is valuable, and we're sorry for any inconvenience this may have caused.
If you have any further questions, concerns, or need assistance, please don't hesitate to contact us via email at [email protected]. We will do our best to assist you promptly and efficiently to make your experience with us as smooth as possible.
Your satisfaction is important to us, and we appreciate your patience as we work to improve our support process.
I was on hold to get some advice on which training module to purchase for 20 min and still didn't get anyone to help me so I just bought this to see if it covered Business, Law and PM - for MS
We're sorry to hear about the extended wait time you experienced when seeking assistance and we did attempt to contact you in response to your issue on September 19,2023. We appreciate your patience and understanding.
If you have any questions or need further guidance regarding the training module you purchased, please don't hesitate to contact us at 866-589-3088 or via email at [email protected].
Our support team will be happy to assist you with any inquiries or concerns you may have. Thank you for choosing our services.
I have tried to speak to someone in your company to help me with understanding what I need to purchase to study for the National portion of my Real Estate exam and I have spent LITERALLY HOURS on hold listening to music and not being able to speak to anyone that would help me...I cant even believe how unprofessional this is but you are collecting a lot of money from people like me who are trying to better their life.
We hope this message finds you well and we did attempt to contact you in response to your issue on September 19,2023. We understand your frustration and we're genuinely sorry for the difficulties you've encountered when trying to obtain information about the study materials for your National Real Estate exam. Your concerns are important to us, and we'd like to address them promptly.
To help you with your specific study needs for the National portion of your Real Estate exam, we recommend contacting our support team directly. You can reach them at 866-589-3088 or via email at [email protected]. They are well-equipped to provide you with personalized guidance on the study materials that will best prepare you for your exam.
We understand the importance of these exams in your career journey, and we're committed to assisting you in every way possible. Your success is our priority, and we want to ensure you have access to the right resources.
Once again, we apologize for any inconvenience you've faced, and we appreciate your patience as we work to enhance our services.
Thank you for choosing PSI, and we're here to support you in achieving your career goals.
I purchased a practice exam for the National real estate broker test. There was zero teaching input if you missed any questions, and there was only one test. When you click on "take another test," it repeats the single test they sell you. Very misleading. I tried to call PSI, but no one answered in 30 minutes. You may be required to take the actual test through PSI, but try another company for test prep.
We hope this message finds you well and we did attempt to contact you in response to your issue on September 19,2023. I'm writing in response to your recent feedback regarding your experience with our National Real Estate Broker practice exam. We're genuinely sorry to hear about your disappointment, and I'd like to address your concerns.
Your satisfaction is of utmost importance to us. To address your specific concerns and to assist you further, we recommend reaching out to our support team at 866-589-3088 or via email at [email protected]. They will be able to provide you with more personalized assistance regarding your practice exam and any additional resources you may require.
Once again, we apologize for the inconvenience you've experienced, and we appreciate your patience as we work to enhance our offerings and services.
Thank you for choosing PSI, and we are here to support you in your journey to success.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback and apologize for the redirection issue you're facing.
To assist you further in accessing the MI Residential Builders exam options, please provide us with your full name and exam confirmation number. You can send this information via email to [email protected].
Our team will work diligently to ensure you can easily navigate to the correct exam options. Thank you for bringing this to our attention.