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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Trying to find a particular test has proved to be somewhat hard. If I type in what I a looking for I normally get a nothing available notation.
My screen got stuck. Tech support stepped in then he dropped out. I called and I got a rude lady who was reading off a script. They were no help at all. She told me to be patient I was looking at the same screen for a hour.
Got locked out can't access so bought another online customer service is not
We apologize for the inconvenience you're facing and we did attempt to contact you in response to your issue on October 4,2023.
If you've been locked out of your account or are experiencing issues accessing your practice test, please contact [email protected] for assistance. They should be able to help you resolve the issue and regain access to your account or guide you through the necessary steps. Your satisfaction is important, and they will do their best to assist you.
Website would not take any of my credit cards Website is very clunkie and hard to navigate. Very confusing.
We're sorry to hear about the difficulties you've experienced with our website and we did attempt to contact you in response to your issue on October 4,2023.
To resolve issues with payment and website navigation, please contact our support team at 866-589-3088 or email them at [email protected]. They will be able to assist you in resolving these problems and ensuring a smoother experience.
Thank you for bringing this to our attention, and we apologize for any inconvenience you've faced.
Irritating that I could not access my original order - you stated it was "Complete" when it was not I am supposed to have 1 year to access my account. So I am mad I have to pay for this again. Your customer service is terrible - I would not even call it customer service, I spent hours on the phone and no results. Not impressed with your company, would not recommend to anyone.
We apologize for any inconvenience you experienced during your Broker Exam. We did attempt to contact you in response to your issue on August 21,2023. Your feedback is important to us, and we understand the frustration that can arise from such situations.
To better assist you and investigate the issue further, could you please provide us with your full name, exam confirmation number, and more details about the specific concerns you faced? This information will help us address your situation and work towards resolving any issues related to the lack of necessary reference materials during your exam. Please send this information via email to [email protected].
We appreciate your understanding.
I took the Broker Exam and was disappointed that I failed due to your company's lack of preparation. When I took the test reference materials were not provided that were needed for answering test questions. PSI should not allowing testing to take place until you have necessary items ready for test takers.
Great so far and very user friendly. Also best test material available as far as being like the real test.
I bought the test off the state licensing website but could never access it prior to the exam.
We're sorry to hear about the trouble you experienced accessing the test you purchased and we did attempt to contact you in response to your issue on October 2,2023.
To resolve this issue, please contact [email protected] for assistance. They should be able to help you access the test or provide further instructions on how to proceed. Your satisfaction is important, and they will work to ensure you have the access you need before your exam.
Thank you for reaching out, and we hope your issue is resolved promptly.
Site login is unclear. Navigation should be personalized after creating an account. Was not directed to specific tools based on the test I had just registered for.
We're sorry to hear that you found the site login and navigation unclear and we did attempt to contact you in response to your issue on October 2,2023.
To improve your experience, please contact 866-589-3088 or email [email protected] for assistance. They can provide guidance on using the website effectively and help you navigate to the specific tools or information you need based on the test you've registered for.
Your feedback is valuable. Thank you for bringing this to our attention, and we hope your concerns are addressed promptly.
I saw practice tests for free when signing up for the state exam and they are no longer on the site when I log in, but didn't mention day of purchase only.
Website check out locks up making it difficult to purchase
We apologize for the inconvenience you're experiencing with the website checkout process and we did attempt to contact you in response to your issue on October 2,2023.
To address this issue, please contact [email protected] for assistance. They will be able to help you with the checkout problem and ensure that you can make your purchase smoothly. Your feedback is important, and they will work to resolve this matter for you.
Thank you for bringing this to our attention, and I hope your issue is resolved promptly.
I did not receive my scores for my last practice test and did not receive help finding them from customer service when I asked
We're sorry to hear about the issue you're experiencing with your practice test scores and we did attempt to contact you in response to your issue on October 2,2023.
To assist you further, please provide us with your full name, exam confirmation number, and specific details of the concern. You can send this information via email to [email protected]. This will allow us to investigate the problem and help you find your missing scores.
Your feedback is important, and we're dedicated to resolving this issue for you. Thank you for reaching out.
I love this program because it helps you prepare for Real estate examination and it helps people that have trouble with test taking it gives you a real live atmosphere that puts you in the examination room and it scores you or all the things that you might need to study the more you take it the better you get at your real estate exam so I recommend this to anyone that is struggling with questions or time test taking it opens you up to questions that are going to come up on the test and gives you the best chances of passing your test the first time around
I have taken many online proctored exams but PSI has had the most issues by far. The first time I tried to take my exam my account was locked which, after multiple days on the phone with multiple representatives, was finally resolved. Unfortunately, because of PSI's technical error I missed my exam window and had to pay for another exam. I am currently waiting on a response for my refund due to their system's error. I paid for another exam because I did not want to wait for the refund and I was able to access my account. However, again, their system seems to be subpar. I clicked to launch the exam after successfully passing the system compatibility test and received this error. "Error while creating PRS request. Please contact your administrator." This has been a terrible experience from customer support to the functionality of their inept system.
Update: This issue which was "escalated" on Monday. 3 days later after spending another 4 hours on the phone with 5 different departments there is no resolution in sight. I will be contacting my organization to inform them that PSI is no longer a reputable proctoring exam service. My inability to get into contact with this mystery IT department who is the only department who they say can help me is a fraudulent practice.
We apologize for the frustrating experience you've had with PSI's services and we did attempt to contact you in response to your issue on October 2,2023.
To address the issues you're facing, please provide us with your full name, exam confirmation number, and details of your concerns. You can send this information via email to [email protected].
This will allow us to investigate the problems you've encountered. Your feedback is valuable.
Thank you for bringing these issues to our attention.
Everything has a separate sign-in and having to create an account 3 times just to make a purchase and set up my exams is a bit confusing.
Booked my exam via the toll free number and the service was fab! Am getting the 500 practice exam questions from your org.
Access to get the product was very hard to navigate
We're sorry to hear that you had difficulty accessing the product and we did attempt to contact you in response to your issue on September 30,2023.
Your feedback is important to us. If you ever encounter similar issues or have any other questions or concerns, please don't hesitate to contact us via email at [email protected] or call 866-589-3088 for assistance.
We're here to help and improve your experience.
I called for help about a payment not working and i was told to just "try again later"... if i would've known i was calling for help, to be sat on hold- to be told to just "try again later" i wouldn't have called.
We're sorry to hear about your frustrating experience and we did attempt to contact you in response to your issue on September 30,2023. We apologize for any inconvenience you've faced. If you encounter issues with payment or any other concerns in the future, please don't hesitate to contact us via email at [email protected].
We're here to assist you, and we appreciate your feedback. If you have any further questions or need assistance with anything else, feel free to let us know.
Your call center is terrible. Nobody knows any answers to a single question. You can expect to get an offshore (India, S Africa, etc) person on the phone. Truly a pathetic experience. Only way they stay in business is through a monopoly contract to administer testing. Truly awful.
We apologize for the frustration you've experienced with our call center and we did attempt to contact you in response to your issue on September 30,2023. We strive to provide the best support possible, and it's disappointing to hear that you haven't received satisfactory answers to your questions.
To address your concerns and receive more accurate assistance, I recommend contacting 866-589-3088 or emailing [email protected]. They should be able to provide you with the information and help you need.
If you have any other questions or require further assistance, please feel free to ask. Your feedback is valuable in helping us improve our services.
Easy registration and payment for the CHESP. I have other experiences with PSI, and this is the easiest so far.
I wish the Practice test were all in one, instead of separated.
Thank you for your feedback and we did attempt to contact you in response to your issue on September 30,2023.
To address your concern about the practice test being separated, please reach out to 866-589-3088 or email [email protected] for assistance. They might be able to provide you with options or guidance on accessing the practice test in a more convenient format.
If you have any other questions or need further assistance, please don't hesitate to ask.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the inconvenience you faced during your recent exam and we did attempt to contact you in response to your issue on October 4,2023. Technical issues can be quite frustrating, and we're sorry to hear about your experience. We understand the importance of a smooth testing process.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us via email at [email protected]. We are here to help.