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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
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Communication is terrible. The calls are outsourced to a call center, making it very hard to understand the person on the other line, because of language / accent and also i can hear people in the background making it difficult to hear and comprehend what they are saying. When it comes to taking the online proctored exam, it was very strict and demoralizing, i felt like i was living in a communist state where i had to follow every single rule with-ought regard that i'm even human. When i think i look into the ceiling / space and i was told to look at the screen, i was not aloud to chew any gum as it relaxes me durring stress, the test being 3 hours long, i had a extremely difficult time holding in my bladder, and almost had to urinate my self. Im not a robot, i can't go that much time with-ought having to use the rest room. Please take these concerns into consideration. It is a very difficult test and stress should be minimized.
Very confusing to get the correct test prep. Have spent over 100$ to be told I don't have the correct exam..
We understand your frustration with the process and we did attempt to contact you in response to your issue on October 12,2023
To resolve this issue, please send an email to [email protected] with your full name, exam confirmation number, and a clear explanation of the specific problem you've encountered regarding your test preparation.
Thank you for your understanding.
Updated site makes it much easier to navigate and locate relevant information
Thank you for all the great review guides and help.
Very informative info on what the practice exams consist of
Horrific place, never use them! Capatability says "ok" then day of exam KICKS you out OVER AND OVER, then after 3 hours of calls trying to get tech support to ok what is needed, they kick you out and require you to retake the test again and pay more $. TOTAL SCAM OF A COMPANY.
We're truly sorry to hear about your negative experience and we did attempt to contact you in response to your issue on October 11,2023.
To address this concern and help you further, please provide us with your full name, exam confirmation number, and more details of your experience. You can send this information via email to [email protected]. They should be able to investigate your situation and assist you accordingly.
Your feedback is important in improving the overall experience for candidates like you, and they will do their best to address your concerns.
Tests were really hard to find. This website is not user friendly.
It is so nice but short. Add more practice questions. Thanks.
I've been on hold for 1hour 29 minutes and counting. This is the 3rd time I purchased these practice tests. Maybe this time I will be able to access.
We're sorry to hear about the difficulties you've experienced in accessing your practice tests and we did attempt to contact you in response to your issue on October 10,2023. It's important that you can utilize the resources you've purchased effectively.
Since you've been on hold for an extended period, we recommend reaching out to our support team via email at [email protected]. They should be able to assist you more promptly with the access issues you're facing. Please provide them with your order details and any relevant information so they can help you resolve this matter efficiently.
We appreciate your patience and understanding.
Shipping is expensive. Wish free shipping was option I wouldn't mind waiting a couple weeks for the book
Thank you for your feedback regarding the shipping costs. We understand your concern, and while free shipping might not currently be an option, we appreciate your input and we did attempt to contact you in response to your issue on October 10,2023.
If you have any further questions or need assistance with any other aspects of our services, please don't hesitate to reach out to us via email at [email protected].
We value your feedback and are here to assist you with any inquiries or concerns you may have.
My name is spelled incorrectly but the name experience has been easy thus far.
Had to call twice to get an issue i had resolved because i never got a confirmation code.
We regret the inconvenience you experienced and appreciate your patience in resolving the issue. Rest assured, we are taking steps to prevent such occurrences in the future. If you have any further concerns or need immediate assistance, please feel free to contact us via email at [email protected]. Your satisfaction is our priority. Thank you for bringing this to our attention.
The customer service of PSI in general, including the online store is horrible :( I am so sorry, but it is the truth.
We apologize for the dissatisfaction you've experienced with our customer service and we did attempt to contact you in response to your issue on October 9,2023.
To address your concerns effectively, we kindly request that you send us an email at [email protected]. Please include the full details of your concern, along with your exam confirmation number, complete name, and contact number.
Thank you for bringing this to our attention, and we look forward to assisting you in resolving any outstanding issues.
I took and passed the real estate exam almost one month ago and I cannot start working on the business because I cannot get a copy of my score report which has to be submitted to apply for my license. I have been calling 3-4 times per week for 3 weeks and have been told that my issue has been escalated and prioritized but I still do not have my scores. Using this company was a very bad decision. The way that I have been handled constitutes theft because I paid for a product (the test) and, yet, I don't have my scores. I am considering legal recourse just to get what I paid for.
Ticket# *******‐escalated, prioritized but no scores!
We apologize for the delay and inconvenience you've faced in obtaining your score report and we did attempt to contact you in response to your issue on October 9,2023. We understand the importance of your exam results for license application.
To expedite the resolution of this matter, we kindly request that you send us an email at [email protected], providing your complete name, contact number, and exam confirmation number. This information will help us investigate and address your concern promptly.
Thank you for your cooperation, and we look forward to assisting you further.
Passwords constantly fail and have to be reset, getting tired of it.
We're sorry to hear about that and we did attempt to contact you in response to your issue on October 9,2023.
For us to further assist you with your login, may know what website are you trying to login and please provide us the email address you used. Please send all the details via email at [email protected].
Thank you.
Your website is difficult to navigate. Your proctors all use different standards
We sincerely apologize for the inconvenience and we appreciate your feedback and we did attempt to contact you in response to your issue on October 9,2023
For us to further assist you with your concern, you may send us an email to [email protected] along with the full details of your concern.
Furthermore, rest assured that your feedback will be shared to our development team. Thank you.
Multiple payment attempts were made where payment error was encountered but credit card was charged. Impossible to get in touch with anyone on the phone that understands how to resolve this. *******@gmatrix.not doesn't work and bounces emails back. Credit card chargeback will be initiated.
We sincerely apologize for the inconvenience and thank you for your feedback. We did attempt to contact you in response to your issue on October 9,2023.
Please reach out to us via email at [email protected] along a copy of your bank statement showing a multiple charges.
Thank you and we look forward hearing from you.
I did not realize I had to create another account to access.
Great service! Really appreciate the prompt response & Ohio provider presentation on Wednesday.
My office has been on Ohio education provider for years. Really like this new format. I really hope the approval process is better than with Prometric
Please feel free to reach out to us via email at [email protected] if you have any concerns or inquiries. We are here to assist you. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We understand your concerns and the challenges you faced during the test-taking process. We did attempt to contact you in response to your issue on October 12,2023
To address these issues and provide feedback, please send an email to [email protected] with your full name, exam confirmation number, and a detailed description of your experience and concerns.
Thank you for sharing your concerns.