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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I don't understand how the estate recommends a company that still from customers, my wife purchased the study guide and the exam, but this company never sends the study materials or the exam, she has been calling for 3 weeks, and always it's a different person with language bearing, very hard to understand, they don't log anything, you have to repeat everything again and they make it believe they will help, but they will not, at the ends is all BS... Please I hope everyone can read this before paying anything to these people, they know how to steal from you and to be still in business. How Sad.
The practice tests time out forcing you to purchase a new one before you are finished.
We did attempt to contact you in response to your issue on August 25,2023.
If you have any further concerns or questions, please don't hesitate to reach out to us via email at [email protected].
We're here to assist you and ensure you have a clear understanding of our services
PSI is advertising the word "items" to describe the word "numbers." They are misleading their customers.
Ridiculous process to access practice test. I purchased at 12:10 and still waiting for access.
We apologize for any inconvenience you've experienced with accessing your practice test and we did attempt to contact you in response to your issue on October 23,2023.
Please reach out to us at 866-589-3088 or email [email protected] for immediate assistance.
Thank you for your patience, and we're here to assist you.
This process is way too convoluted. It has made a simple process complicated
We're sorry to hear that you've found the process complicated. We appreciate your feedback, and we understand the importance of providing a straightforward and efficient experience.
If you need any assistance or have specific concerns, please don't hesitate to contact us at 866-589-3088 or via email at [email protected].
Our team is here to help and make the process as smooth as possible for you. Your feedback is valuable in helping us improve our services.
My order didn't go through. I had to get a refund and reorder. Everyone was great but it did cause an inconvenience. Thanks.
We apologize for the inconvenience you experienced with your order and we did attempt to contact you in response to your issue on October 23,2023.
If you require any further assistance or have any additional concerns, please feel free to contact us at 866-589-3088 or email [email protected]. We are here to assist you.
Thank you for your understanding, and we look forward to providing you with the support you require.
Julie Kirks was very professional and provided excellent customer service.
I ordered a "Timed Practice Exam for Real Estate Sales Person Test" and it disappeared on my account even though I never accessed it yet. I called to get my test back, I was transferred to 4 different client service who could't help me fix the issue.
We're sorry to hear about the trouble you encountered with accessing your ordered practice exam and we did attempt to contact you in response to your issue on October 20,2023.
If you need further assistance, please don't hesitate to contact us via email at [email protected].
We apologize for any inconvenience and appreciate your patience.
Your website declined 3 of my credit cards. Then told ME to contact my bank even though there was no issue with my cards. Then let me make my purchase on my phone instead of my laptop
We apologize for any inconvenience you experienced while trying to make your purchase and we did attempt to contact you in response to your issue on October 20,2023.
Please reach out to [email protected] for assistance. They will be able to guide you through the purchase process and address any issues you encountered.
Thank you for your understanding.
The chemical air freshener at the testing site made me sick during the exam. A day later, I'm still experiencing symptoms. It was a very distracting reaction.
We're truly sorry to hear about the discomfort you experienced during your exam and we did attempt to contact you in response to your issue on October 20,2023.
If you need further assistance, please don't hesitate to contact us via email at [email protected].
Your feedback is valuable, and we appreciate your understanding.
Not impressed with how I have spent over $125 to take and fail the state test. There are two test (federal and state), I passed the federal the first time but failed the state by 2 points. I rescheduled (being forced to pay full price for retaking one test) the test for today (10/19). I drove to the testing place in Jefferson City MO after taking off of work for the second time and failed the state test by 1 point. Now I am having to do the test for a third time plus paying the full amount of $62. The questions were different, which was to be expected, but there were questions that are nowhere to be found in the real estate state book I acquired from my class. I asked around to my class mates and found out from others that this is a common thing they do. They fail you a few times and then you finally pass. Having that many people experience the same issue, I don't think it is the person taking the test, it is the test itself that is not right. 45 questions on the test and they do not count 5 of those questions? So which ones are they? Am I getting all the 5 questions right but they aren't counting that? Retaking only one test shouldn't cost the full amount as if you were taking both. Now I don't know when I will be able to take it again as I cannot afford to take off work and drive all the way up there just to potentially fail again.
We apologize for the challenges you've faced with the real estate test, and we understand your frustration. We did attempt to contact you in response to your issue on October 20,2023.
If you need further assistance, please don't hesitate to contact us via an email at [email protected] with your full name, exam confirmation number, and a detailed description of your experience.
Thank you for your patience.
I placed an order yesterday, so far I'm not sure if went threw...
I am not able to purchase my test through my signin that i use to take the state test so that is irritating!
We understand your frustration, and we're here to help. We did attempt to contact you in response to your issue on October 19,2023.
To assist you with purchasing your test, please contact us via email at [email protected].
Thank you for your patience and understanding.
Thanks for your thorough testing and reliable material.
Would be nice to find more state focused assistance
We appreciate your feedback regarding the need for more state-specific assistance and we did attempt to contact you in response to your issue on October 19,2023.
If you have any more specific concerns or questions related to your exam, please don't hesitate to reach out via email at [email protected], and we will do our best to assist you.
Thank you for your feedback.
Very confusing which practice test is best for my state. I called and was on hold for 30 minutes and still wasn't assisted.
We're sorry to hear about the confusion you've experienced regarding the practice tests for your state. We understand how important it is to select the right test, and we want to ensure you get the assistance you need and we did attempt to contact you in response to your issue on October 18,2023.
Your satisfaction is important to us, and we are here to assist you. Please don't hesitate to reach out to our support team via email at [email protected].
Very very very very hard to navigate plus no one to speak with...Not sure about your program...
We appreciate your feedback and apologize for any difficulties you've faced with our platform. We did attempt to contact you in response to your issue on October 18,2023.
If you have specific concerns or questions about our program and need further assistance, please do not hesitate to contact us via email at [email protected].
Thank you for bringing your concerns to our attention, and we look forward to assisting you further.
I have been trying for over 2 months to login and test for the Pa. Accident and health insurance exam,. I kept getting errors that my password was wrong and i could not reset it. I called customer service 3 times to no avail and emailed US customer service twice and got no response.
Only after escalating to the PA dept. of licensing did i find out today, from an extremely helpful US PSI CSR, that nothing is being done as far as registering for tests online any more, and that you need to call to schedule a test. It would have been helpful to have that posted somewhere on your website!
Thank you for sharing your experience and concerns. We understand your frustration, and we sincerely apologize for any inconvenience you've faced during your attempts to schedule the exam for the Pennsylvania Accident and Health Insurance test and we did attempt to contact you in response to your issue on October 18,2023.
We're pleased to hear that you were able to connect with a helpful PSI customer service representative who provided you with the necessary information.
If you encounter any further issues or require additional assistance in the future, please don't hesitate to reach out to us via email at [email protected].
We thank you for your patience and understanding.
Websites are difficult and confusing to navigate. Hold time for customer service was long, but she was friendly and helpful so that was great!
Thank you for sharing your feedback and experience. We understand that navigating websites and long hold times can be frustrating and we did attempt to contact you in response to your issue on October 18,2023.
It's positive to hear that the customer service representative was friendly and helpful in addressing your concerns. We aim to provide the best support possible, and your feedback helps us in this endeavor.
If you have any further questions or require assistance, please don't hesitate to reach out to us via email at [email protected]. We're here to help and make your experience as smooth as possible.
Always very easy to navigate and locate literature. Thank you!
I have to purchase the practice exam twice... I have emailed and called in attempt for assistance to not avail.
We apologize for the inconvenience you've experienced and we did attempt to contact you in response to your issue on October 17,2023.
To address this issue, please contact us via email at [email protected]. We'll investigate and work on resolving this situation promptly.
Your satisfaction is important to us, and we appreciate your patience as we look into this matter.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are truly sorry to hear about your negative experience, and we understand your frustration. We did attempt to contact you in response to your issue on October 25,2023. If your wife has not received the study materials or exam as expected, we want to resolve this issue as soon as possible.
Please provide us with her full name, exam confirmation number, and more details about the concern via email at [email protected]. We will investigate the matter.
We apologize for any inconvenience this has caused and appreciate your feedback, which helps us improve our services.
Thank you for reaching out, and we are committed to resolving this issue promptly.