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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I have take the exam 4 times and someone recommended to buy practice test from you. I bought one other test of this site and the content of the questions are not even 75% relevant to the test, I decided to invest a second to see if this is a pattern, if is like that you guys are not really helping
I have been sending gmails to ask some question and no one has reply back. Ill put a 0 for costumer service and they don't answer the phone.
We want to sincerely apologize for the lack of responses to your inquiries and the challenges you've faced in reaching our customer service team. Your experience is important to us, and we did attempt to contact you in response to your issue on November 6,2023.
To better understand and address your specific concerns, please don't hesitate to contact us via email at [email protected].
Thank you for bringing this matter to our attention, and we look forward to assisting you in a more responsive and effective manner.
It would be helpful if you offered practice tests for the Colorado section
Both times I have purchased practice tests when scheduling my tests but have had to purchase them again when taking them. They show up on my account but will not launch.
We're sorry to hear about the challenges you've faced with purchasing and accessing practice tests and we did attempt to contact you in response to your issue on November 6,2023
Kindly send your concern via email to [email protected] for assistance.
Thank you for bringing this to our attention, and we look forward to assisting you in resolving this issue and providing a more positive experience
Took a few times trying for transaction to go through
We're sorry to hear about the challenges you've faced while trying to complete a transaction and we did attempt to contact you in response to your issue on November 5,2023.
To provide you with the necessary assistance, please don't hesitate to contact our support team at 866-589-3088 or via email at [email protected]. They are here to help you with any transaction-related issues you may be experiencing.
Thank you for bringing this to our attention, and we look forward to assisting you.
It is full of incompetent & uncommunicative agents who are VERY error prone & non understandable half the time, at best. They are very likely just reading from a screen, so the moment you ask a question or give an answer not on their screen, they fall apart like a deck of cards. Why even bother having a phone service is you can not communicate with the humans calling in. It would be better to do it through mail, website, or even a phone robot (not being able to communicate with a human is just the same).
You call their hotline EXCLUSIVELY SPECIFIC to a SINGLE test type, and they still ask you what type test you are calling for?
They continuously try every attempt to keep you from talking to a supervisor and say they are always "busy". Agents AND Supervisors ALWAYS promise call backs and never keep their promise, even for emails.
The likely reason any of you are taking a test from this provider is because your TAX PAID government, is sending you here to take a test. If that's not you, I highly advice you to ask whoever you are taking a test for, to ask for a different provider; this place may cost you your certification!
Thank you for sharing your feedback and concerns about your experience with our service. We genuinely appreciate your candid comments, and we apologize for the issues you've encountered. We did attempt to contact you in response to your issue on November 4,2023.
To better understand and address your specific concerns, we kindly request that you provide us with your full name, exam confirmation number, and more details about your experience. Please send this information via email to [email protected]. This information will help us investigate and address your concerns more effectively. We will investigate the issues you've raised.
Thank you for taking the time to share your thoughts. We look forward to addressing your concerns.
Horrible customer service coming from an office in Asia. They were good to charge and re-charge for a service they did not provide. Location I took the test had no AC, super hot...left with a migrane.
We're genuinely sorry to hear about your recent experience with our services, and we understand your concerns. Your feedback is essential, and we want to assist you in resolving these matters. We did attempt to contact you in response to your issue on November 4,2023
To better understand and address your specific concerns, we kindly request that you provide us with your full name, exam confirmation number, and a detailed account of the issues you've faced. Please send this information via email to [email protected]. This information will help us investigate and address your concerns more effectively. We are committed to ensuring a positive experience for all our candidates.
Thank you for reaching out, and we look forward to assisting you in resolving these issues.
I would like to know what is the difference between the assessment examination form A and form B
Finding the materials was easy, the site was easy to use and I look forward to learning!
Had to purchase this again, as the original one did not arrive in time. Am hoping that it can be refunded.
We're sorry to hear about the inconvenience you've faced. We understand your concern and we did attempt to contact you in response to your issue on November 4,2023.
To address your request for a refund, please contact our support team at [email protected].
Thank you for bringing this matter to our attention, and we look forward to assisting you.
Hope to pass the exam. Hope to get some great email offers for discounts. If not thank you for all you do.
Love having the ability to freshen up,y knowledge before actually going to take the test.
Scored a 68% on New Jersey Exam on 10-14-23
I need this PSi practice exam to pass
Jeffrey A Chandler
Ordering Delux multi-exam testing versus 'regular' single exam test is confusing
I was supposed to take my exam today and never received a link via email as I expected, therefore I was not able to access my exam- what now? Can I reschedule without paying a second time?
We apologize for the inconvenience you've experienced with your scheduled exam and not receiving the expected exam link and we did attempt to contact you in response to your issue on November 1,2023. We understand your concern and are committed to helping you resolve this issue promptly.
To assist you further, we kindly request that you provide us with the following information via email at [email protected]:
- Your full name.
- Your exam confirmation number.
- A detailed explanation of the issue you encountered, including the date and time of your scheduled exam.
Once we receive this information, our team will investigate the situation. Thank you for bringing this to our attention, and we look forward to helping you.
While its great that we can now submit a payment online, there seems to be still be a lot of manual process to get courses renewed. Most states have the entire renewal process online, rather than having an online system and also emailing the applications.
Thank you for sharing your feedback with us regarding the course renewal process. We did attempt to contact you in response to your issue on November 1,2023.
To provide further assistance and address your concerns, please feel free to contact our support team at 866-589-3088 or via email at [email protected].
We will do our best to address your concerns.
We're sorry to hear about the difficulties you're encountering with logging in and the issues related to your username and email address. We did attempt to contact you in response to your issue on November 1,2023.
To address your specific login issues, please contact our support team at [email protected]. They will be able to provide you with assistance and guidance to get you back on track.
Thank you for bringing this to our attention, and we look forward to assisting you.
Could use some and better way of understanding how to redo practice exams.
Thank you for your feedback and we did attempt to contact you in response to your issue on October 29,2023.
If you have specific suggestions or areas where you believe improvements are needed, please don't hesitate to contact us via email at [email protected].
Paid for a practice test. Can't access. Have spent hours on multiple calls with the support. No resolution. Terrible site design. No phone number listed. Took days to get a response to an email; that response finally included a phone number.
We're sorry to hear about the challenges you've encountered while trying to access your paid practice test and we did attempt to contact you in response to your issue on November 1,2023.
If you continue to have issues accessing your practice test, please contact our support team at [email protected] for further assistance.
Thank you for bringing this matter to our attention.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out to us and sharing your experience with our practice tests. We appreciate your feedback and want to ensure that your concerns are addressed. We did attempt to contact you in response to your issue on November 9,2023
To assist you further and investigate this matter, please contact our support team at [email protected].
Thank you for bringing this to our attention, and we appreciate your understanding as we work to address your concerns.