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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was pretty easy, I hope this practice helps me pass!
I sent a milady book that I ordered incorrectly back via fedex following the steps a representative gave me almost 4 weeks ago. It wasn't sent to psi, the rep gave me another company name and address. I sent the book and haven't received a refund at all. Not happy about having to buy the correct book and spend more money without my refund.
Shipping cost is excessive at > 25% of book price.
I have paid for a test which I can't access. I sat on hold for 10 minutes. I'm busy and I don't have time to wait and to not have functionality work@!
Hi Mark, we have sent you a message last September 5,2023. However, we have not received a response.
We apologize for the inconvenience you've encountered while trying to access the test you've paid for. We understand that your time is valuable, and we're committed to resolving this issue promptly.
To address this matter and regain access to your paid test, we recommend reaching out to our dedicated support team at [email protected]. To expedite the resolution process, please provide our support team with as much information as possible about the issue you're encountering. This includes any error messages, your account details, and any steps you've already taken to try and access the test.
Thank you for choosing our services, and we look forward to helping you access your test.
No phone is answered, also prior conversation with personnel was not productive, no knowledge on products, difficult to understand. Could not answer basic questions
Hi Robert, we have sent you a message last September 5,2023. However, we have not received a response.
We're truly sorry to hear about your recent experience with our support team. Your feedback is valuable to us, and we're committed to addressing your concerns and improving our service.
We apologize for the difficulty you encountered in getting your questions answered and for any frustration you may have experienced as a result. This is certainly not the level of service we aim to provide, and we understand how important clear and helpful support is for our candidates.
We appreciate your patience and understanding as we work to improve our support services. Your feedback helps us identify areas for improvement, and we are committed to delivering a better experience in the future.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us via email at [email protected]. We are here to help and want to ensure your concerns are resolved to your satisfaction.
Thank you for bringing this matter to our attention.
I scheduled my exam for 8/28 at 10am, showed up 30 minutes early and the it was locked an no one was there. Called PSI and was told I need to call back the next day to reschedule the exam. So I called the next day to reschedule and they were going to charge me again for the exam. Explained to the person on the phone that I should not be charged again since no one was at the location when I showed up. They submitted a ticket and I wanted to get another time scheduled. They told me I would receive an email within 3 business days confirming the scheduled exam and that there would be no charge. Never received an email so I called PSI again to se what was going on. The exam was never scheduled, but they did approve the to reschedule with out charging a fee. So I had to wait another week to take the exam. 2 and a half weeks after the original exam time. If I could give zero stars I would.
Hi Brian, we have sent you a message last September 5,2023. However, we have not received a response.
We apologize for the inconvenience and frustration you experienced regarding your scheduled exam. Your feedback is important to us, and we are committed to resolving this issue for you.
We understand that the site being closed on your originally scheduled exam date was disappointing, and we apologize for any inconvenience this may have caused. We also appreciate your patience during the rescheduling process.
We apologize again for the delay and any inconvenience you've faced. We value your business and want to ensure that you have a positive experience with us. Please feel free to reach out if you have any further questions or concerns via email at [email protected]
Thank you for bringing this to our attention.
Mostly neutral as its my first order. Some difficulty navigating site at first, shipping is expensive
Hi Jeremy, we have sent you a message last September 5,2023. However, we have not received a response.
Thank you for sharing your feedback regarding your recent order with us. We appreciate your input, and we're here to assist you with any questions or concerns you may have.
We understand that navigating our website for the first time can sometimes be challenging, and we apologize for any inconvenience you experienced. We are continuously working to improve the user experience on our website, and your feedback is valuable in helping us make necessary enhancements.
Regarding shipping costs, we understand that affordability is important to our customers.
If you have any other questions or if there's anything else you'd like to share, please feel free to contact us via email at [email protected]. We're committed to ensuring your satisfaction and are ready to assist you in any way we can.
Thank you for choosing our services, and we look forward to serving you effectively in the future.
Website in terrible for finding the PSI Real Estate Practice Test I already purchased along with my onsite actual exams. You may think that this is a regular complaint, however, unless you tried it yourself you wouldn't know. It is obvious that you do not check to see if any of your links to tests work at all. Onsite testing is one thing but if you constantly prompt potential licensees for Test Prep it would be better to actually know that it works.
Hi Jeffrey, we have sent you a message last September 5,2023. However, we have not received a response.
We apologize for any frustration you've experienced while trying to access our practice test login and for the inconvenience of long hold times on the phone. We understand your concerns and are here to assist you.
If you continue to face difficulties or cannot locate the login, we recommend reaching out to our support team via email at [email protected].
Thank you for your patience and understanding.
I can't find the stupid login to practice the test and your phone hold time is ridiculous
Hi Erin, we have sent you a message last September 5,2023. However, we have not received a response.
We apologize for any frustration you've experienced while trying to access our practice test login and for the inconvenience of long hold times on the phone. We understand your concerns and are here to assist you.
If you continue to face difficulties or cannot locate the login, we recommend reaching out to our support team via email at [email protected].
Thank you for your patience and understanding.
Difficult to get to page to purchase SJE exam
Incorrect email is listed *******@optonline.net The correct email mail is *******@optonline.net Spoke to Representative at HPCC and told to complete the process will be able to update to correct info. Have not seen an area that allows me to do that. If you can reach out to me at *******@optonline.net or *******566 that would be greatly appreciated. I am trying to complete SJE ACHPN or recertification Thank you Ann
Hi Ann, we have sent you a message last September 5,2023. However, we have not received a response.
Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced while trying to update your email information.
To address this issue, please follow these steps:
Contact our Support Team: You can reach out to our Support Team by emailing [email protected] or calling 866-589-3088. Explain the situation to them and request assistance with updating your email address in the system.
If you have any further questions or encounter any difficulties during this process, please don't hesitate to reach out to our support team for assistance.
Love the tests but would like to see more coupon codes
Quick and easy! Highly recommended by instructors and students.
Yall screwed me on my online test and emailed me back fake help. SO, i gotta buy this $#*! $#*! test prep
Hi Austin, we have sent you a message last September 3,2023. However, we have not received a response.
We're sorry to hear about the challenges you've faced with your online test and the frustration it has caused you. Your feedback is important to us, and we want to assist you in resolving any issues you're experiencing.
To better understand and address your specific situation, could you please provide us with the following information:
- Your full name.
- Exam confirmation number.
- A detailed description of the problem or concern you encountered during your online test.
Once we receive this information, we will investigate your case thoroughly and work to provide you with a suitable solution. Please send this information to us at [email protected], and we'll prioritize your case for resolution.
Thank you for reaching out, and we look forward to helping you promptly.
I paid for a salesperson practice test when I registered for my test but then when I tried to log on to find it there was nothing. I was forced into paying for a more expensive test.
Hi Candice, we have sent you a message last September 3,2023. However, we have not received a response.
We apologize for the inconvenience you've experienced with your salesperson practice test purchase. We understand the frustration this may have caused and would like to assist you in resolving this issue.
To address your concern and provide the necessary assistance via email to [email protected] and reach our support team at 866-589-3088, and they will guide you through the process of resolving this issue.
Your feedback is valuable to us, and we appreciate your patience as we work to assist you. If you have any more questions or require further assistance, please feel free to contact us.
They'll cancel your exam and try to find any reason to do so. I called to argue the dispute and every time I tried calling to check on the status they would follow up with the same line of well start in investigation and follow up. Even if you created an investigation they will still same the same line and they never call to update you.
Hi Darnell, we have sent you a message last September 3,2023. However, we have not received a response.
We're sorry to hear about your recent experience, and we understand your frustration. We take such concerns seriously, and we assure you that we are committed to addressing this issue.
To investigate your case thoroughly and provide you with the necessary assistance, we kindly request that you provide us with your full name and exam confirmation number. Additionally, please provide details of your specific concern or any relevant information regarding your situation.
You can send this information via email to [email protected], and our team will initiate a review of your case promptly. We value your feedback and want to ensure that your concerns are properly addressed.
Thank you for bringing this matter to our attention. We will do our best to resolve the issue and provide you with a satisfactory resolution.
Impossible to log in and figure this out. I needed to email and speak to representatives multiple times. Even trying to access my Learning Builder has been a nightmare. Nothing connects as should.
Hi Denice, we have sent you a message last September 3,2023. However, we have not received a response.
We're sorry to hear about the difficulties you've encountered while trying to access and navigate our system. We understand your frustration and are committed to helping you resolve these issues promptly.
To address your concerns effectively, we recommend reaching out to our support team. You can contact them via phone at 866-589-3088 or by sending an email to [email protected]. Our dedicated support staff will be able to assist you with any login or system-related issues you are experiencing.
If you have any further questions or need additional support, please don't hesitate to reach out to the provided contact information.
I liked my instructor teachings. I learned a lot in Real Estate.
AFTER AN HOUR ON THE PHONE WITH YOUR VERY NICE REPRESENTATIVE, SHE WAS UNABLE TO GUIDE ME TO THE "COLORADO MASTER ELECTRICIAN STUDY GUIDE", UNFORTUNATELY NO ONE COULD FIND IT AND I NEED TO SCHEDULE AND PASS THE TEST TO ACHIEVE THIS CERTIFICATE TO DO BUSINESS IN CO. WHAT IS YOUR COMPANIES EXPECTATION, THAT I TAKE AND FAIL THE TEST JUST TO FIGURE OUT WHAT TO STUDY? I HOLD MANY CERTIFICATES AND ALL THE TESTING I'VE TAKEN OVER THE YEARS HAS BEEN PRE-CEEDED BY TEST PREP/CLASSES/STUDY GUIDES PRIOR TO ACTUALLY TAKING THE TEST. YOUR COMPANY IS VERY UNORTHODOX AND NOT HELPFUL.
Hi Quinn, we have sent you a message last September 1,2023. However, we have not received a response.
We apologize for the inconvenience you've experienced while trying to access the "Colorado Master Electrician Study Guide." We understand your frustration, and we're here to assist you in resolving this matter.
If you have any other questions or need further assistance, please don't hesitate to reach out via email at [email protected]. We're here to help you succeed.
Love the options of choice in assisting with exam prep.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christina, we have sent you a message last September 6,2023. However, we have not received a response.
We're sincerely sorry to hear about the inconvenience you've faced with your order and the return process. Your satisfaction is important to us, and we're committed to resolving this matter as quickly as possible.
To assist you further with your refund and ensure that your concerns are addressed, we recommend that you contact our support team at 866-589-3088 or via email at [email protected]. Our dedicated team will be able to investigate the issue and provide you with the necessary support to resolve it.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work to resolve it. If you have any further questions or need additional assistance, please don't hesitate to contact us at the provided phone number or email address.