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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I added a practice test for MI RE salesperson exam when I registered for the MI RE salesperson licensing exam under this email. Clearly you have this email because I have my confirmation emails and a test date of Wednesday 12/13 at 9am in Factoria, WA. However, your system somehow, despite sending me emails, does not appear to have an account for me and my practice test is nowhere to be found. So I had to set up a new account (with the same email) to buy another one. You owe me a refund for one of the practice tests. This website is atrocious to navigate. Where's the login button? Hidden in a submenu. I've been on hold 25 minutes on the phone trying to talk to someone. Registering for a test? Give up an hour trying to figure out how to do that, no clear pathway. Maybe have someone other than your founder's 13 year old nephew build your website.
No clear directions. I had to locate the Georgia Candidate Handbook in order to understand why I was directed to this site.
Horrible site to navigate and testing study material is inept. Don't try to get help from anyone either as they never return emails and the people over the phone read from a script they can't deviate from… all they will do is refer back to emailing them so they can continue to ignore the people forced to use this service.
Thank you for reaching out to us, and we apologize for any inconvenience you've faced. We did attempt to contact you in response to your issue on December 4,2023.
To address your issues promptly, we kindly request you to provide us a detailed description of the problem you're encountering. Please send this information via email to [email protected].
If you have any additional questions or concerns, please don't hesitate to contact us.
No sense in leaving feedback since they either never return emails or say they can't help you over the phone.
Frustrating. I understood instructions that I'd get an access code to sign in and I did't. Whatever.
We sincerely apologize for the inconvenience you've experienced in obtaining your access code. We did attempt to contact you in response to your issue on December 12,2023.
To expedite the resolution process, please reach out to our support team at 866-589-3088 or email [email protected]. Provide them with your full name, the order details, and a description of the issue you are facing. Our dedicated support team will work diligently to ensure that you receive the necessary assistance.
Thank you for bringing this to our attention.
I have had such an awful experience! Hours on the phone! Last year, this November and again Friday trying to get someone to fix my account. Thank god Boitumelo to help me, but I still can't access my test that I paid for. I hope I never have to use psi again I pray.
Hi Deirdre, we sincerely apologize for the challenges you've faced and understand the frustration this has caused and we did attempt to contact you in response to your issue on December 12,2023.
To expedite the resolution process, could you please provide us with the following information via email at [email protected]:
Your full name.
Exam confirmation/order number.
Details of the specific concern or issue you are facing.
Once we receive this information, our team will investigate the matter promptly. We appreciate your patience and cooperation in this matter.
If you have any additional details or concerns you'd like to share, feel free to include them in your email.
Thank you for bringing this to our attention.
Expensive practice tests and then you also have 3 different versions of them as well. Gets super expensive.
We appreciate your message and understand your concern. We did attempt to contact you in response to your issue on December 12,2023
To address the issue, please contact our support team at 866-589-3088 or via email at [email protected]. Provide them with the relevant details, including the transaction number (2747935), and they will assist you further.
If you encounter any challenges or need additional support, please feel free to reach out.
Thank you for your understanding.
This was the most difficult thing to do was log in to buy this. I made multiple calls and was transfered so many times. The majority of people answering the phone were foreign and talked too fast and were hard to understand. NO one seemsed to understand my problem and could only read off a chart. I was finally given to Jenny who was wonderful and explained there had been a change and helped me out. This was all very frustrating.
Thank you for reaching out, and we sincerely apologize for the challenges you faced during the login and purchase process. Your feedback is valuable. We did attempt to contact you in response to your issue on December 8,2023.
To address your concerns and ensure a smoother experience, we recommend contacting our support team directly at 866-589-3088 or via email at [email protected]. They are equipped to assist with login issues, answer any questions you may have, and guide you through the purchase process if needed.
When reaching out to the support team, please provide details about the difficulties you encountered, so they can better understand the specific issues.
We understand that your time is valuable, and we appreciate your patience. If there's anything else you'd like assistance with or if you have further feedback, please don't hesitate to let us know.
Thank you for choosing PSI Services LLC.
Would have liked to see an actual photo of book. Not sure if this one is spiral, or regular binding. Also not sure if book is used. A little more info on the product description.
Wouldn't let me sign in before ordering. Ancient code that can't have symbols in passwords without crashing website. Store was broken for about half an hour every time I tried to access practice test.
Thank you for bringing this to our attention, and we apologize for the inconvenience you've encountered during the ordering process. We did attempt to contact you in response to your issue on December 8,2023
For concerns related to account access and password problems, we recommend contacting our support team directly at 866-589-3088 or via email at [email protected]. They have the expertise to assist you with any technical challenges you may be facing, including password-related matters.
When reaching out to the support team, please provide them with specific details about the error messages you received and any steps you took to encounter the issues. This information will help them better understand the situation and provide a quicker resolution.
We appreciate your patience. If there's anything else you'd like assistance with, please feel free to let us know.
I enjoyed it so much. I think you are doing a job.
This is the second time Ive had to order this test today because I did mot receive it the first time. I hope it works this time around.
We apologize for any inconvenience you've experienced with your test order. We did attempt to contact you in response to your issue on December 8,2023.
To address the issue promptly, we recommend reaching out directly to our support team at [email protected]. Please provide them with details about your previous order attempts, such as order confirmation numbers or any error messages you encountered. This will help them investigate the matter.
If you have any additional concerns or questions, feel free to include them in your communication with the support team.
Thank you for your patience, and we appreciate the opportunity to assist you. If there's anything else you need, please don't hesitate to let us know.
Terrible customer service. Tech support takes forever. I just want to my test and can't get in to start it. Been waiting on hold for tech support for 15 minutes.Just to confirm my ID which should take 30 seconds.
We apologize for the inconvenience you're experiencing and understand the urgency of your situation. We did attempt to contact you in response to your issue on December 8,2023.
To expedite the resolution of your access issue, please provide us with the following details via email at [email protected]:
- Full Name
- Exam Confirmation Number
- Details of the concern or issue you're facing
If you have any additional information or if there's anything else we can assist you with, please include it in your email. We're here to help.
Thank you for your understanding, and we look forward to addressing your concerns promptly.
Easy to located test needed, fast registration and payment processing
The questions on the state exam, prospective agents have never seen before using ExamFX to study, forcing them to now purchase your study materials and then retake the exam causing them to spend more money to get licensed. NOT FAIR!
We're sorry to hear about the challenges you've encountered, and we'd like to assist you in resolving your concerns. For a more personalized and efficient resolution, we recommend contacting our customer support team at [email protected]. We did attempt to contact you in response to your issue on December 7,2023.
Please provide them with your full name, exam confirmation number, and the details of your concern. Our team is dedicated to addressing each matter individually.
If you have any further questions or if there's anything else we can help you with, feel free to let us know.
I wasn't clear on the access for 69.95. I was not able to select or find out what to select...very confusing
We appreciate your feedback and apologize for any confusion you've experienced. We want to ensure that you have the necessary information and assistance. We did attempt to contact you in response to your issue on December 7,2023.
For clarification and guidance on the access you were looking for at $69.95, we recommend reaching out to our dedicated support team. You can contact them via phone at 866-589-3088 or through email at [email protected]. They are well-equipped to provide the necessary details and help address any concerns you may have.
If you have any more questions or if there's anything else we can do to assist you, please let us know.
Thank you for your understanding, and we look forward to helping you.
Test takers and "book store" differ and should be clearly stated. I purchased what i thought was the unlimited practice exams and test prep and instead when i called customer service, they stated i purchased the one time practice test. Rep was rude and im very disappointed with PSI.
We apologize for any confusion and inconvenience you've experienced regarding your practice exam purchase. We did attempt to contact you in response to your issue on December 6,2023.
To resolve this matter and ensure you have access to the desired practice resources, we recommend reaching out to our support team. They can provide clarification on your purchase and guide you on the next steps.
You can contact our support team at 866-589-3088 or email them at [email protected].
If you have any additional questions or concerns, feel free to communicate them to our support team for further assistance.
We appreciate your patience and understanding as we work to address this issue promptly.
Navigating to find where to schedule the exam is not easy to find
I could not apply our tax exempt form and tried calling customer service but waited over an hour!
Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced. To assist you with your tax-exempt form and address any concerns you have, we recommend reaching out to our support team. We did attempt to contact you in response to your issue on December 6,2023.
You can contact our support team at 866-589-3088 or via email at [email protected]. Please provide them with the specific details of the issue, including your tax-exempt form, and they will guide you through the process.
If you have any additional questions or need further assistance, please don't hesitate to include them in your communication with our support team.
We appreciate your understanding and look forward to helping you promptly.
The system is ok but for those that are not computer savvy, the site might cumbersome to them.
Idk... my experience has been somewhat unfortunately expensive.
Is there away to get coupons or promo codes on my next adventure with psi testing
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the inconvenience you've experienced, and we appreciate your patience. We understand the frustration you're facing. We did attempt to contact you in response to your issue on December 13,2023
To assist you with your concern about the refund for the duplicated practice test, we recommend reaching out to our support team at [email protected]. Please provide them with your full name, the email associated with your account, and any relevant order details, including confirmation numbers.
The support team that will investigate the issue and work towards a resolution when you encounter any technical difficulties on navigation or logging in, we recommend contacting our support team via email at [email protected].
Thank you for bringing this to our attention, and we look forward to assisting you promptly.