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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Psi makes it easy to take that next step to get your licence!
Easy to know next steps for prep and to complete order
Every time I needed to speak with a representative, I get somebody from India who I can't even understand. Horrible customer service guys
Website and customer service have been most helpful so far.
The website isn't cohesive enough. When I pay for a test I should be able to login to any PSI site, whether it's the home page or the testing page, to access what I paid for. It's not user friendly. In addition the two times I called to get assistance I had a very long hold time to get to speak with someone.
Thank you for bringing your concerns to our attention, and we apologize for any inconvenience you've experienced with accessing the PSI website. And we did attempt to contact you in response to your issue on December 18,2023
To expedite your concern, could you please provide the following information via email at [email protected]:
Full Name
Exam Confirmation Number
Details of the Access Issues
Our candidate team will review your case promptly and work towards ensuring a smoother and more cohesive experience for you. Your feedback is invaluable, and we appreciate your patience as we address this matter.
If there are any additional details or specific areas of concern you'd like to highlight, please include them in your email.
Thank you for your understanding and cooperation. We look forward to assisting you.
Difficult to find the exam, my account did not reflect my recertification in 2020, spent 40 min on phone with customer service, kind and responsive, but no solution
Thank you for reaching out to us regarding the challenges you faced with the recertification process.
To expedite the resolution of your concern, we kindly request that you email our candidate team at [email protected]. In your email, please provide the following information:
Your Full Name
Exam Confirmation Number (if available)
Details of the concern, including any specific issues encountered during the recertification process
Our dedicated team will thoroughly investigate your case. We appreciate your patience and cooperation as we address this matter for you.
If you have any additional questions or if there's anything else we can assist you with, please feel free to include those details in your email.
Thank you for choosing PSI Services LLC.
Site is easy to navigate and provides sufficient info to decide on purchase
Thank you for the opportunity to take the practice exam
You only had in the book store 2 of the 4 books I needed!
We appreciate your message and understand your concern. We did attempt to contact you in response to your issue on November 14,2023.
To address the issue with the expired practice test, please contact our support team at 866-589-3088 or via email at [email protected]. Provide them with the relevant details, including the transaction number, and they will assist you further.
If you encounter any challenges or need additional support, please feel free to reach out.
Thank you for your understanding.
I gotten confusing information from customer support. I have already purchased this item in September 2023, but was told by customer support that it expired and I had to purchase a practice test.
This website offers great products to help new agents like myself. Thank you
This is the second time I place the order but it wasn't received the first time.
First order No. *******
Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced with your order. We did attempt to contact you in response to your issue on December 15,2023
To assist you further, we recommend reaching out to our support team directly at 866-589-3088 or via email at [email protected]. Please provide the following information in your communication:
Full Name
Order Number (if available)
Description of the Issue
Our support team will investigate the situation. We appreciate your patience and understanding as we address this matter.
If you have any additional questions or concerns, please include them in your communication, and we'll do our best to assist you.
Thank you for choosing our services.
Very easy to locate what I need and place the order. Processing is fast, so I love it.
The website shows that the test is unlimited, I needed to buy another one because that is not true!
We appreciate your reaching out to us and apologize for any confusion you may have encountered during the test purchase process. We did attempt to contact you in response to your issue on December 15,2023.
To expedite assistance, we recommend contacting our support team directly at [email protected]. Please include the following details in your email:
Full Name
Description of the Issue
Any Relevant Order or Transaction Numbers
Our support team will thoroughly investigate the matter and work to provide a solution promptly.
If you have any additional questions or concerns, please include them in your email, and we'll do our best to address them.
Thank you for your patience and understanding. We look forward to assisting you.
No one answers the phone so the test candidate can receive assistance in purchasing the correct product.
Thank you for reaching out, and we apologize for any inconvenience you've encountered in your attempt to purchase the correct product. We did attempt to contact you in response to your issue on December 14,2023.
We recommend contacting our support team directly via email at [email protected]. Please provide the following information in your email:
Full Name
Detailed Description of the Issue
Any Relevant Order or Transaction Numbers
Our support team will prioritize your inquiry and respond to you as soon as possible.
Thank you for your patience.
Took my test at a center had an error so they couldn't print out my scores was told to call the psi support. I have called probably 12 times in the past 3 weeks trying to get my scores and nothing. They keep telling me they will escalate it and to wait 24 hours, didn't know 24 hours was 3 weeks… called again and found out my escalations were getting sent no where and no resolutions was told a supervisor would call me in 24 hours. Shocker no one called. Horrible service they don't help at all they just answer the phone say wait and then ask for a review on the phone. The worst support ever.
We deeply apologize for the inconvenience you've experienced in attempting to retrieve your test scores, and we understand your frustration. We did attempt to contact you in response to your issue on December 14,2023
To expedite the resolution process, we kindly request that you send an email to [email protected] with the following information:
Full Name
Exam Confirmation Number
Details of the Concern
This information will help our support team locate your case promptly and address it effectively.
If there are any additional details you would like to share or if you have further questions, please feel free to include them in your email.
We appreciate your patience and understanding as we work to rectify this matter. Thank you for bringing this to our attention.
Very good hopefully this taste get me ready for the test
This website is the unfriendly to users and caused me so much frustration
We sincerely apologize for the frustration you've experienced while using our website and we did attempt to contact you in response to your issue on December 14,2023.
To assist you with any issues you've encountered and ensure a smoother experience, we recommend reaching out to our customer support team. You can contact them at 866-589-3088 or via email at [email protected]. Provide them with a detailed description of the problems you've faced, and they will work diligently to address your concerns.
Thank you for your understanding and patience. We value your feedback and look forward to assisting you.
Lost my purchased practice test in the system even though I paid for it up front
We apologize for any inconvenience you've experienced regarding the loss of your purchased practice test. We did attempt to contact you in response to your issue on December 14,2023
To assist you in your purchased practice test, please contact our customer support team at [email protected]. Provide them with the necessary details and any other relevant information.
Thank you for choosing our services.
I appreciate any valuable test help I can get my hands on!
The descriptions for the tests are misleading, and I purchased the health and accident insurance adjuster practice test before the Producer version. The descriptions just talk about preparing you with similar questions you will see on your test day. It doesn't go into detail the exact test you will be taking. I understand the title says adjuster, but there is no baseline test for producer. This is frustrating as it is getting expensive while trying to invest in my future. Please make separate link for adjuster and producer, thank you.
Thank you for reaching out, and we sincerely apologize for any confusion regarding our practice tests. We did attempt to contact you in response to your issue on December 13,2023
To address your specific concerns, we recommend reaching out to our candidate support team at [email protected]. Please include the following details in your email:
Full Name
The practice test you intended to purchase (Producer or Adjuster)
Any relevant order or confirmation numbers
We appreciate your understanding and patience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing your concerns to our attention, and we sincerely apologize for any frustration you've experienced.
To ensure your concerns are promptly addressed, we recommend reaching out to our candidate team at [email protected]. In your email, please outline the specific issues you encountered.
Thank you for choosing PSI Services LLC.