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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Worst phone customer service I've ever experienced
I'm excited for the new beginning and ready to start
I WISH I could give a 0, but with any justice in this world, PSI won't be around much longer.
From start to finish, PSI has an impossible to understand website. It's a labyrinth that's magically connected to other labyrinths you're supposed to understand to able to transport yourself to without ever being informed they exist. When I called customer service to make sure I knew how to get to my online test, I was spoken to like an idiotic child who, though I had no instructions, should have known my test was on another website. Anyway, then there were a multitude of other problems caused by the site that I won't bore anyone with but it caused much more serious problems. After they ignored my 5 emails, 3 supervisor calls, and I was again spoken to rudely again by everyone from all the 8,000 different phone numbers they have, then FINALLY got someone on chat who brushed me off.
Horrible group, horrible business, horrible people. Avoid them at all costs.
We sincerely apologize for the frustration and inconvenience you've encountered with our services.
To assist you more effectively, could you please provide your full name, exam confirmation number, and specific details of your concerns? You can reach out to us via email at [email protected].
Thank you for your patience and understanding.
National Test prep not available for the state I needed
More practice tests should be available for the ELA-Reading exam, which dates back to 2017. No updates? Typical behavior from a monopolistic, culturally biased racket that purports to help people.
Thank you for reaching out to us, and we appreciate your feedback.
To address your specific concerns and explore potential solutions, we recommend contacting our support team at [email protected] or calling 866-589-3088. Please provide them with details about your experience and any specific requests.
If you have any further questions or if there's anything else we can assist you with, please feel free to let us know.
I am very pleased with this site so far. Very awesome
Wish you had more study material for electricians. Like a master electrician exam practice.
Did not get a discount coupon although I signed up online.
Because thats what it said if I signed up i will be getting a discounted coupon off the purchase.
Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced.
To address your concern, we recommend reaching out to our support team at [email protected]. Kindly provide them with your full name, email address used for sign-up, and any additional details related to the promotion you expected.
We value your feedback.
I paid for this test already today and can not access it and it is so hard to work through all of the bull and still not get to test. I hAVE CONFIRMATION OF PAYING FOR TEST
We sincerely apologize for the inconvenience you're facing, and we appreciate your prompt response.
To address your concern and ensure you can access the test you've paid for. Please contact our support team at [email protected]. Provide them with your confirmation of payment and any relevant details.
Thank you for your patience.
The experience was a little challenging but was able to get through it.
Haven't got to get started yet, so I have no opinion yet.
Thank you for reaching out to us, and we appreciate your interest in our services. We did attempt to contact you in response to your issue on December 31,2023.
For personalized assistance and guidance, we recommend reaching out to our candidate team. Please send an email to [email protected] with your full name and any specific details or questions you have.
We look forward to assisting you.
No contact dates and times are listed so I'm sitting on the phone waiting for an agent when I'm not even sure if one is available on the weekend. Also, I never received my test via email. There was no statement on how long it would take to receive the email. Paid or something that I can't communicate anyone about.
Thank you for reaching out to us, and we apologize for any inconvenience you've encountered. We did attempt to contact you in response to your issue on December 31,2023.
Our candidate team is available to assist you, and we appreciate your patience. To expedite the resolution, please provide us with your full name, exam confirmation number, and details of your concern via email at [email protected].
If you have any additional questions or if there's anything else we can assist you with, please don't hesitate to let us know.
My email after registration said I could take the sample test many times but when I logged into the store it stated that I can only take the test once. Not cool. The test menu options should state why the same test has two different prices, I had to dig to find this info. Also this website is very user-unfriendly, I wasted a lot of time just trying to navigate to what I want.
Thank you for reaching out to us and bringing your concerns to our attention. We sincerely apologize for any confusion you've experienced, and we are committed to addressing your questions. We did attempt to contact you in response to your issue on December 31,2023.
For further assistance or if you have additional questions, please contact us at [email protected] or by phone at 913-895-4828. Our support team is ready to assist you and address any concerns you may have.
I ordered a psi prep packet this morning I clicked download it just opened the file but did not download it and I'm am not able to re open or download the pack so basically just lost money for nothing! Highly disappointed in this service will refer to all agents that I know to not use your services!
We apologize for any inconvenience you've experienced with your recent order of the PSI Prep Packet. We understand the importance of receiving the materials you've purchased and want to assist you promptly. We did attempt to contact you in response to your issue on December 31,2023
To resolve this issue, we recommend the following steps:
- Check Your Download Folder: Sometimes, downloaded files may be located in your computer's default download folder. Please check this folder to see if your PSI Prep Packet is there.
- Retry the Download: If you're unable to locate the file, try downloading it again. To do this, please follow the steps provided in your order confirmation or visit our website.
- Contact Support: If the issue persists, contact our support team at [email protected]. Please include your order details and any relevant information about the problem you encountered.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Been sitting on line on hold waiting to speak to a psi rep regarding which program would best suit my needs,im 24 minutes and 25 seconds and holding
Thank you for reaching out to us, and we sincerely apologize for the extended wait time. We did attempt to contact you in response to your issue on December 28,2023
To ensure you receive the assistance you need, we recommend contacting our dedicated support team at [email protected].
Thank you for choosing PSI.
Very hard to navigate and can not talk to anyone. Very frustrating..
We apologize for the frustration you've experienced with our system, and we appreciate you reaching out to us. We did attempt to contact you in response to your issue on January 8,2024.
To address your concerns and provide the necessary support, we recommend contacting our dedicated support team at 866-589-3088 or via email at [email protected].
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Smooth sailing-took very little time to purchase my practice test.
I have an account but could not get into it before and had to start over again.
I took SC Cos Exam on 12/18/23. The proctors dismissed us and told us we would receive our scores in 24-48 hours. Previously my school mates have normally received their grades in a few hours, but I listened to the instructions and waited as I was told. I called ON 12/20,12/21,12/22 they were closed on 12/25. It is 12/26/23 and I still have not received my grades. I have multiple ticket numbers that don't actually do anything. I have spoken to several phone operators I could barely understand & the ones I did understand could not explain to me what was going on consistently. I was told the system was down, I was told they haven't received the grades, I was told it is high volume time. I was told I was supposed to received them before we left printed out by the proctor but no one did.
Thank you for reaching out to us, and we apologize for any inconvenience you've faced regarding the delay in receiving your exam scores. We did attempt to contact you in response to your issue on December 26,2023
To expedite the resolution process, please provide us with your full name, exam confirmation number, and a detailed description of the concerns you've encountered. You can send this information via email to [email protected].
Thank you for choosing PSI Services LLC.
The person who helped me was very kind and supportive.
Well organized and easy to locate what resources I need
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out to us, and we're sorry to hear about your frustrating experience.
To better assist you and address your concerns, I recommend reaching out to our dedicated support team via email at [email protected].
If there's anything else you would like to share or if you have additional questions, feel free to let us know. We appreciate your patience.