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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Just purchased not sure, will let you know once I take the exam…
Excellent, great services and best education material
The big problem is there's no practice exams just for the state portion and that's what I needed
Under my test information, there was an advertisement to purchase a practise test to check my prepardness. I purchased it for $24.99 and i got through about 20 questions before realizing this was a test for the national portion, not the MA state. It was a waste of my money and false advertising.
Thank you for bringing this to our attention, and we apologize for any confusion or inconvenience you experienced. We did attempt to contact you in response to your issue on March 24,2024.
To address your concerns and resolve this issue, please contact our support team at 866-589-3088 or via email at [email protected]. Kindly provide them with details about your purchase, including the advertisement you mentioned and your experience with the test, so they can investigate the matter further and assist you accordingly.
If you have any further questions or need assistance, please don't hesitate to reach out.
I feel like the sign on and purchasing process was a bit complicated.
Previous practice tests have had incorrect math formulas and answers
No way of contacting someone further assistance. I signed up for the Practice Test but had to re register and pay again. Took 45 mins out of my day and still waiting on a refund.
Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced. We did attempt to contact you in response to your issue on March 24,2024.
Please reach out to our support team at 866-589-3088 or via email at [email protected]. Kindly provide them with details about your registration, including any payment confirmation numbers, so they can investigate the issue and process your refund promptly.
If you have any additional questions or concerns, please feel free to contact us.
Description was ok, payment was easy. Not enough information on how to access test or instructions on what to do next
Very easy to purchase. I think California should be included in the 49.95 purchase.
There was no field for the shipping address for the materials
Please look at the notes on the order
Thank you for bringing this to our attention. We apologize for any inconvenience you experienced and we did attempt to contact you in response to your issue on March 24,2024.
Please contact our support team at 866-589-3088 or via email at [email protected]. Our representatives will assist you in providing the necessary shipping information.
We appreciate your patience and understanding.
I like that I was able to go back to review my answers. I was worth the $50.00.
The first time I tried to purchase this practice test I entered an incorrect email adress so I never received the test I paid for. I've tried to reach out to customer service multiple times to resolve the issue and no help at all. Thanks alot.
Thank you for bringing this to our attention, and we apologize for the inconvenience you've experienced. We did attempt to contact you in response to your issue on March 24,2024.
To resolve this issue promptly, we recommend contacting our support team at 866-589-3088 or via email at [email protected]. Please provide them with the details of your initial purchase, including the incorrect email address used, and any transaction information you have. Our team will assist you in reissuing the practice test to the correct email address.
If you have any additional questions or concerns, please don't hesitate to reach out.
Obnoxious site. Several different versions, sites to which certain tests/exams are inaccessible...
We apologize for the frustration you experienced and we did attempt to contact you in response to your issue on March 24,2024.
To address your concerns and assist you further, please reach out to our support team via email at [email protected]. Kindly provide your full name, exam confirmation number, and detailed information about the specific issues you encountered. This will help us investigate the matter thoroughly.
If you have any additional questions or need further assistance, please don't hesitate to contact us.
I previously paid for a practice test and wasn't able to receive technical support after contact customer service due to my practice test program glitch.
Thank you for reaching out and bringing this to our attention. We apologize for the inconvenience you experienced and we did attempt to contact you in response to your issue on March 19,2024.
To address your issue and provide you with the necessary technical support, please contact our support team at 866-589-3088 or email [email protected].
We appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out.
I was unable to order more than one exam at a time. The system has changed. I'm not able to enter student details...I'm guessing something isn't right with my order.
Thank you for reaching out to us with your concerns. We apologize for the inconvenience you experienced and we did attempt to contact you in response to your issue on March 24,2024.
To assist you further and ensure that your orders are processed correctly, we kindly ask you to contact our support team at 866-589-3088 or email [email protected]. Our dedicated team will investigate the issue promptly and help you place your order correctly.
We appreciate your patience and cooperation in this matter. Please don't hesitate to reach out if you have any further questions or concerns.
I was attempting to pay for my test and I kept getting an error message that said my card was declined but my account was charged 3 times.
Thank you for bringing this matter to our attention. We apologize for any inconvenience you have experienced. We did attempt to contact you in response to your issue on March 24,2024.
To assist you further and resolve this issue promptly, could you please provide us with the following information:
- Your full name
- Exam confirmation number
- Details of the concern, including the error message you received and the dates and times of the attempted payments
Please feel free to email us at [email protected] with the requested details. We appreciate your patience and cooperation.
Just sending the test after payment not putting in a voucher
Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced and we did attempt to contact you in response to your issue on March 18,2024.
To address your concern, please reach out to our support team at 866-589-3088 or via email at [email protected].
We appreciate your patience and understanding. Please don't hesitate to contact us if you need any further assistance.
Once i got my account access fixed,its been better
We're glad to hear that your account access has been resolved and that you're experiencing improvements and we did attempt to contact you in response to your issue on March 18,2024.
If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team at [email protected].
We're here to assist you.
There should be multiple tests for prepping for the PSI exam. I have been through the tests and I am able to memorize. Looking for additional study materials that are online tests
It would be nice if the use and types of questions were more visible.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out to us and we did attempt to contact you in response to your issue on March 24,2024.
To address your concern and provide assistance, please contact our support team at 866-589-3088 or via email at [email protected].
We appreciate your feedback and apologize for any inconvenience this may have caused.