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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I specifically chose the residential / small commercial license to AVOID industrial. But you have me taking a test with industrial plans and industrial questions? Makes no sense.
Didnt have all the books listed for test. My email for testing account should have pulled up at store. Had to start all over.
I have tried the PSI app on my iPad, and I love the method and training style this application uses. So, I just had to try the desktop version for an even greater experience. I'm completely satisfied with the tools so far. I am actually retaining the information this way.
The online Practice Test are very helpful. I Highly recommend any apprentices looking to prepare for a Journeyman's test to purchase a practice exam through PSI! - Jalen Russell
The Test prep really improved my testing skills, thanks
My test had an error and would not permit me to finish it, so they made me reschedule. I drove 1.5 hours away to take it the 2nd time only to be told that they had connected it to my first test so it looked like I already taken it, and I would have to reschedule a third time. I was able to successfully complete the exam the 3rd time. Customer service did not care or make any additional accommodations for all of their errors. Management hung up on me and I could never get to higher management to speak to. I have spoken to several people and emailed and never heard back. You can't call anyone in management with any of the numbers posted. Worst experience and company I've ever dealt with.
We apologize for the frustrating experience you encountered and we did attempt to contact you in response to your issue on March 30,2024.
To address your concerns effectively, please reach out to us via email at [email protected]. Kindly provide your full name, exam confirmation number, and detailed explanation of the issues you faced. Our team will investigate the matter promptly.
We appreciate your patience.
Very responsive when I e-mailed a question. It surely is appreciated!
It was 30 of the same questions which weren't worth purchasing. More of a mock test as far as being timed.
Thank you for reaching out and sharing your experience. We're sorry to hear that you were unsatisfied and we did attempt to contact you in response to your issue on March 29,2024.
To address your concerns and explore potential options, we recommend contacting our support team directly at [email protected]. They will be able to assist you further with any issues you encountered and provide guidance.
Please don't hesitate to reach out to us if you have any further questions or concerns.
The questions are always the same just a different format, I need a more challenging variety of questions inorder to pass the exam. It's not even close to what I expected very disappointed.
Thank you for reaching out to us, and we appreciate your determination to succeed in your state exam. We did attempt to contact you in response to your issue on March 24,2024.
To assist you further and help you achieve your goal of passing the exam, please contact our support team at 866-589-3088 or email [email protected] for assistance.
Please don't hesitate to reach out if you have any further questions or need additional assistance.
So far ordering the test prep materials went smoothly
So far I have just ordered. But everything was easy and smooth.
If you can update it to full Spanish it can be awesome because when you tried to find it in this language don't appear in your platform.
Thank you for sharing your comment with us. We are sorry that you have experienced difficulties and we did attempt to contact you in response to your issue on March 29,2024.
For assistance with language settings or any other questions you may have, please contact our technical support team at 866-589-3088 or via email [email protected]. They will be happy to help you.
Thank you for your understanding and patience.
Couldnt use my credit card called customer service they answered and hanged up
We apologize for the inconvenience you experienced and we did attempt to contact you in response to your issue on March 29,2024.
To address your concern and ensure that you receive assistance with your credit card issue, please contact our support team directly at [email protected]. They will be able to assist you further and provide the necessary support.
We appreciate your patience and understanding.
Its been a good experience I cant say so much for the rating of the practice tests since I havent took my exam yet, but hopefully it helps.
Ordered nook. Paid $ 120. AMEX credit card. No book. Called. Spoke to Lesidi. Book has not yet been shipped after my order almost 2 weeks ago. Who ever has not released it When will it ship? Can't say
Thank you for bringing this issue to our attention. We apologize for the inconvenience you've experienced with your order. We did attempt to contact you in response to your issue on March 29,2024.
To assist you further and ensure that your book is shipped promptly, we kindly ask you to provide us with the following information:
- Your full name:
- Order number:
- Any relevant details about your order, such as the date of purchase and the item ordered and sent it via email at [email protected]:
Once we have this information, we will investigate the status of your order. Thank you for your patience and understanding.
Easy to find exactly what I needed and a smooth checkout
Pretty easy to locate what your looking for and reasonable price on material
Me ha gustado mucho esta pagina, además siempre responde a tiempo tú preguntas
Too many people who speak with a foreign accent, and I cannot understand what they say. I went to a testing site and they. They couldn't explain why I couldn't take my test
Thank you for reaching out to us and expressing your concerns. We apologize for any inconvenience caused and we did attempt to contact you in response to your issue on March 26,2024.
To assist you further and address your concerns effectively, we kindly ask you to provide us with your full name, exam confirmation number, and a detailed description of the issues you encountered at the testing site. You can email this information to us at [email protected].
Thank you for your cooperation and patience.
This is my second purchase as my first purchase download cabe back saying system error and the link was already expired. I called customer service and they are having trouble helping. I desperately need this so I am purchasing it for the second time.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. We did attempt to contact you in response to your issue on March 26,2024.
To ensure that you receive the materials you need promptly and without further issues, please contact our support team at [email protected].
We appreciate your patience and understanding. Please don't hesitate to reach out if you have any further questions or concerns.
For missed practice questions, and explanation of the correct answer would be helpful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the inconvenience you experienced and we did attempt to contact you in response to your issue on March 24,2024.
Please reach out to our support team at 866-589-3088 or via email at [email protected].
We appreciate your feedback.