On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It took me all day to order 1 book. The website couldn't calculate tax and when I call customer support for scheduling a test on one speaks English. The reps are very hard to understand. Customer Service with PSI is an absolute 0!
For some reason, I had trouble for two months trying to enroll in the NAJA course and today for some reason, my credit card was declined by PSI even though my card company said it was approved.
Thank you for reaching out to us. We did attempt to contact you in response to your issue on April 4,2024.
We apologize for any inconvenience this has caused you. To resolve this matter promptly, we recommend contacting our support team at 866-589-3088 or via email at [email protected]. Please provide them with your full name and any relevant details about the payment discrepancy, including the date and time of the transaction, as well as any error messages you received.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Reps need to speak much much better English. It's extremely challenging trying to talk with them. Only option
Thank you for bringing this concern to our attention. We sincerely apologize for any difficulty you experienced and we did attempt to contact you in response to your issue on April 4,2024.
To address your concerns and provide assistance, please contact our support team at [email protected].
We appreciate your understanding and patience. Please don't hesitate to reach out if you require any further assistance.
Everything went smoothly with finding this and buying it.
This is the worst experience ever the customer service is poor and inconsiderate to people. I purchased a practice test exam in Spanish by misitake an was not given a refund or any type of help. This is totally inconsiderate and I cant afford to keep giving my hard earned money to PSI. You guys leave people eon hold for hours and make it impossible for people to get through. HORRIBLE The part that makes it worse is I wasn't able to even talk to a supervisor to help me in any kind a way. The only thing I was told was to buy it again. Unprofessional and horrible experience.
We apologize for the inconvenience and frustration you experienced and we did attempt to contact you in response to your issue on April 3,2024.
To resolve this matter, please reach out to our customer care team at [email protected]. Kindly provide your full name, exam confirmation number, and a detailed description of the issue you encountered with the Spanish practice test exam.
We appreciate your patience.
This has been paid for and I cannot get anyone to help. So, the 1 star is real.
Thank you for reaching out to us. We apologize for the inconvenience you've experienced and we did attempt to contact you in response to your issue on April 12,2024.
To resolve this issue promptly, please contact our support team at [email protected]. They will assist you with accessing the materials you've paid for and ensure that you receive the necessary assistance.
Doesn't seem like the system accepts Mastecards- actively watched PSI take the money out of my checking only to return it seconds later. The moment I entered my credit card information it went through no problem. Disappointing.
We apologize for the inconvenience you experienced and we did attempt to contact you in response to your issue on April 3,2024.
To assist you further and ensure a resolution, please reach out to our support team at 866-589-3088 or email [email protected].
Thank you for bringing this to our attention, and we appreciate your understanding.
Quick and easy with intuitive navigation through the process
Simple navigation and check process
I had a hard time finding the practice test, which all i needed to purchase/access at this time.
We apologize for the inconvenience you experienced in finding the practice test and we did attempt to contact you in response to your issue on April 2,2024.
To assist you further, please contact our support team at 866-589-3088 or email [email protected].
They will be able to guide you through the process of accessing the practice test and address any other concerns you may have.
Read read read read to understand not to memorize. I thought I could memorize certain things. It's not until I was reading to understand the material when I passed
It is a little pricey but worth it if it helps me to pass I guess.
Same Problem as before when ordering practice exams for my students. Email address given doesn't work and was on the phone waiting for help for 15 minutes before I hung up.
Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced.
To address your specific needs for ordering practice exams, we recommend reaching out to our support team at 866-589-3088 or via email at [email protected]. They will be able to assist you further and explore potential solutions.
We appreciate your consideration.
Not being able to order these practice exams for each cohort, only individually, will not work for our surgical technology program moving forward. Currently, I only need to order two, but in October will need to order 10 to 20, so I we will find another source.
Site is not user friendly
Error messages like one doesn't exist
Thank you for bringing this issue to our attention. We apologize for the inconvenience you experienced with our website and we did attempt to contact you in response to your issue on April 2,2024.
For assistance with navigating the site and resolving any error messages, please contact our support team at [email protected].
They will be able to help you troubleshoot the issue and ensure a smoother user experience.
Very easy to navigate. I hope this test helps me get my goals
Everything has been very user friendly, and the faculty at the testing center in Abilene, Tx are very friendly and helpful.
If I could I would rate this a 0 but I can't. I took my test and I got one of questions wrong when it should've been right. I then called to speak to someone about this issue and see if I could get a refund or take my test again and they emailed me saying sorry you took the test already if you want to retake it you have to spend another 50$. So I would not recommend using these test since it's supposed to be a state exam and they obviously don't know what they are doing.
Thank you for reaching out to us and sharing your concerns. We apologize for any inconvenience you experienced.
To address your issue effectively, we kindly ask you to provide us with your full name, exam confirmation number, and detailed information about your concern. This will enable us to investigate the matter thoroughly and provide you with the appropriate assistance.
Please email this information to us at [email protected] at your earliest convenience.
Thank you for your patience and understanding.
I specifically chose the residential / small commercial license to AVOID industrial. But you have me taking a test with industrial plans and industrial questions? Makes no sense.
We apologize for the inconvenience you experienced and we did attempt to contact you in response to your issue on March 24,2024.
Please reach out to our support team at 866-589-3088 or via email at [email protected].
We appreciate your feedback.
Didnt have all the books listed for test. My email for testing account should have pulled up at store. Had to start all over.
I have tried the PSI app on my iPad, and I love the method and training style this application uses. So, I just had to try the desktop version for an even greater experience. I'm completely satisfied with the tools so far. I am actually retaining the information this way.
The online Practice Test are very helpful. I Highly recommend any apprentices looking to prepare for a Journeyman's test to purchase a practice exam through PSI! - Jalen Russell
The Test prep really improved my testing skills, thanks
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced. We did attempt to contact you in response to your issue on April 4,2024.
To address your concerns and provide assistance, please reach out to our support team at 866-589-3088 or via email at [email protected].
We appreciate your patience and understanding.