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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I'm waiting to see if the software comes through before I give you a 5.
Very poor customer service. I purchased the test twice because I never received a confirmation email and my credit card was charged. Called customer service and send copy of credit card receipt and they still could not help. Because this is my only choice I am screwed. Emailed support 2 times with no response. 4 days and nothing. Worst service ever.
I tried to use the diagnostic test and purchase through there but it wouldn't load for me. Which was unfortuate because it was a tad cheaper.
It would be good if the "diagnostic" questions actually matched the material
Thank you for bringing this to our attention and we did attempt to contact you in response to your issue on April 11,2024.
Please reach out to [email protected] with details about your concern. If you have any further questions, please don't hesitate to contact us.
I paid $90 for PSI practice tests and a study pack. They were missing the two toughest categories. When I tried to call customer service to ask about it, the call went to a call center in India. The guy could not even understand what I meant by saying, "The categories of microbiology and anatomy and physiology are missing." I repeated it over and over while listening to all the other call center people talking. He finally put me through to "someone higher". Which was a call center in Africa. It was even noisier with call center people in the background and she could not understand what I was asking either. After 45 minutes of this, I finally just hung up.
Thank you for reaching out to us. We apologize for the inconvenience you experienced we did attempt to contact you in response to your issue on April 8,2024.
Please contact [email protected] for assistance with your missing practice test categories. They will be able to address your concerns and provide the necessary support.
Having to buy 5 vouchers is ridiculous for one test...
Thank you for bringing this concern to our attention and we did attempt to contact you in response to your issue on April 8,2024.
Please contact [email protected] for further assistance regarding the voucher purchase process. They will be able to provide you with more information and assistance.
Very helpful on what I really need to focus on more for my test
No thanks, this is not enough experience to measure
Everything was fine till me still waiting for confirmation of receipt
Thank you for reaching out to us. We apologize for the delay and we did attempt to contact you in response to your issue on April 6,2024.
If you have any urgent concerns or require immediate assistance, please don't hesitate to contact us directly at [email protected].
We appreciate your patience and understanding in this matter.
I have to buy new tests because I am unable to access my initial test results and nobody has responded to my emails or chat attempts
We apologize for the inconvenience you've experienced and we did attempt to contact you in response to your issue on April 6,2024.
To assist you further and ensure that you can access your test results, please contact us directly at 866-589-3088 or via email at [email protected]. Our support team will be available to help you.
Thank you for bringing this matter to our attention, and we appreciate your patience.
I've having a very difficult time trying to take my test. There was an issue an the testing stie on the day of my exam, making me unable to test. Despite my hours of being on hold to try to resolve the issue with PSI and a week delay at this point, I am still unable to reach someone and reschedule my test.
I'm disappointed and could really use some help.
*******175
Thank you for reaching out to us and we did attempt to contact you in response to your issue on April 6,2024.
We apologize for the inconvenience you've experienced and understand the frustration this situation has caused.
To assist you further, could you please provide us with your full name, exam confirmation number, and a detailed description of the issue you encountered?
Please feel free to email us at [email protected] with the requested details.
Thank you for your patience and understanding.
I think they should offer more questions for the price. Not worth the money at all if you have other programs to study and complete online practice test.
Thank you for sharing your feedback with us. We appreciate your input regarding the pricing and value of our practice test questions. We did attempt to contact you in response to your issue on April 6,2024.
To address your concern and ensure your satisfaction, we encourage you to reach out to our support team at [email protected]. They will be able to assist you further.
Thank you for choosing our platform.
I ordered and paid for the practice test once already and never received, and PSI had no record of my account tied to my email, so I set up a new account. Please process a credit for the practice test I already paid for.
Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced and we did attempt to contact you in response to your issue on April 5,2024.
To assist you further with the issue of not receiving the practice test you previously paid for, please contact our support team at [email protected]. Kindly provide them with your full name, the email address associated with your account, and any relevant order or payment details. They will investigate the matter.
We appreciate your patience and understanding.
It is ok i dont why the state sends you to this site seems like a money thing
Agent spoke bad English. Did not have the practice test I required. $283 for a book (including shipping) I am not even sure prepares me for the exam.
We apologize for the inconvenience you experienced and we did attempt to contact you in response to your issue on April 5,2024.
Please contact our support team at 866-589-3088 or via email at [email protected] to discuss your concerns further.
We appreciate your patience and understanding.
I signed up for the test and ordered the same test however did not see it in my email
Thank you for reaching out to us. We apologize for the inconvenience you've experienced. We did attempt to contact you in response to your issue on April 5,2024.
To assist you further, could you please provide us with your full name, email address used for registration, and any confirmation number or details related to your order? This will help us locate your account and investigate the issue promptly.
Please email this information to [email protected]. We appreciate your patience and understanding.
I never got to use it. Just took my money and never got to even experience the practice test. I'am so unhappy.
We apologize for the dissatisfaction you've experienced and we did attempt to contact you in response to your issue on April 5,2024.
To address this issue promptly, we kindly ask you to contact our support team at 866-589-3088 or email [email protected]. Please provide them with details of your purchase, including any confirmation numbers or receipts, so they can assist you further.
We appreciate your patience and understanding.
You have no recourse if they think you have broken a rule, they can call you a cheater and you will have no access to the video that are reviewing. It's entirely one sided, be careful what you sign up for.
Thank you for reaching out to us and sharing your concerns about your recent experience with PSI proctored exams. We did attempt to contact you in response to your issue on April 5,2024.
We apologize for any inconvenience or frustration you may have experienced.
To address your concerns effectively, could you please provide us with your full name, exam confirmation number, and a detailed description of the issues you encountered during your exam? This will allow us to investigate the matter thoroughly and provide you with the appropriate assistance.
Please email this information to [email protected], and our team will review your case promptly. We value your feedback and want to ensure that your concerns are addressed satisfactorily.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
The system was down, which made my order expire before I could even study it. It wasted my money and I had to reorder it.
We apologize for the inconvenience you experienced and we did attempt to contact you in response to your issue on April 4,2024.
Please contact our support team at 866-589-3088 or email [email protected] for assistance. Our team will investigate the issue.
Thank you for bringing this to our attention, and we appreciate your understanding.
The tests seem to be made to fail and retake so PSI gets more money. Then you have to wait 24 hours and a whole month to retake. Their Customer service is in India and they cannot answer anything.
Thank you for reaching out to us, and we apologize for the frustration you experienced. We did attempt to contact you in response to your issue on April 4,2024.
To address your concerns and provide assistance, we kindly ask you to email us at [email protected] with your full name, exam confirmation number, and a detailed explanation of the issues you encountered. Our team will thoroughly review your case.
Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to address your concerns.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the inconvenience you've experienced with our service. Your feedback is important to us.
Please contact 866-589-3088 or email [email protected] with your full name, details of your purchases, and any relevant confirmation numbers. Our support team will investigate the issue further.
We appreciate your patience and understanding.