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PSI Exams

4.1

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...


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PSI Exams Reviews Summary

The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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No sé que me preguntó por qué no se inglés

Date of experience: April 16, 2024
Oregon
1 review
0 helpful votes
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You had exactly what i needed for a reasonable price

Date of experience: April 16, 2024
California
1 review
0 helpful votes
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Helped to give me an idea of what the exam would look like what I needed to work on

Date of experience: April 16, 2024
California
1 review
0 helpful votes
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Life insurance
April 26, 2024

The practice test is easy as compared to the exam but it helps a lot on my exam and I pass the exam.

Date of experience: April 15, 2024
California
1 review
0 helpful votes
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Excellent way to practice and get ready for your test
April 26, 2024
Updated review

Excellent way to practice and get ready for your test.

Date of experience: April 15, 2024

I purchased my practice test earlier in the month and...
March 28, 2024
Previous review

I purchased my practice test earlier in the month and I have not been able to access the practice test. I called for support and got no type of support. No refund and no help, hope this time I'm able to access the practice test.

Date of experience: March 17, 2024
Oklahoma
1 review
0 helpful votes
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So helpful and user friendly!
April 25, 2024

This program is the best study guide you will need to get prepared the for test.

Good luck!

Date of experience: April 15, 2024
New York
1 review
0 helpful votes
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What the hell did I just buy?
April 25, 2024

What the hell did I just buy? I want a practice test for P&C.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 14, 2024
Samantha P. PSI Exams Rep
over a year old

Thank you for contacting us. We apologize for any confusion and we did attempt to contact you in response to your issue on April 15,2024.

Please reach out to our support team at 866-589-3088 or email [email protected].

We appreciate your patience and understanding.

Virginia
1 review
0 helpful votes
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Unprepared
April 23, 2024

The study material given did not match the test at all. The study material said there would be 40 questions; there was 45. The study material gave practice chapter tests that I routinely got between a 97-100 on; the actual test had very few of those questions. The wording was completely different on the test than the study materials. All in all, I passed the state test based on prior experience and logic more than the study materials provided.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 13, 2024
Samantha P. PSI Exams Rep
over a year old

Thank you for sharing your experience with us and we did attempt to contact you in response to your issue on April 15,2024.

To further address your concerns and assist you with any additional questions or feedback, please reach out to us at [email protected].

Thank you for your understanding, and we look forward to assisting you further.

California
1 review
0 helpful votes
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I did order once wrong, hopefully it is right one, please is it a book in vietnamese words?

Date of experience: April 12, 2024
Georgia
1 review
0 helpful votes
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A little hard to know which one would be best to buy

Date of experience: April 11, 2024
Texas
1 review
0 helpful votes
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I expected my score to be shown to me or at least an email regarding my test but never received anything about it. Waste of $100!

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 11, 2024
Samantha P. PSI Exams Rep
over a year old

Thank you for bringing this to our attention. We understand your frustration and we did attempt to contact you in response to your issue on April 15,2024.

Please contact our support team at [email protected] or call 866-589-3088 for further assistance. They will investigate the issue.

We apologize for any inconvenience this may have caused and appreciate your patience.

Michigan
1 review
0 helpful votes
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Needs improvement
April 21, 2024
Updated review

Topic matters should reflect test topics. My test did not reflect practice test topics.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 11, 2024
Samantha P. PSI Exams Rep
over a year old

“Thank you for sharing your feedback with us. We're sorry to hear about your experience and we did attempt to contact you in response to your issue on April 15,2024.

To better understand and address your concerns, please reach out to our support team at [email protected].

We appreciate your feedback and thank you for your understanding.


Easy to use
April 11, 2024
Previous review

Easy to use

Date of experience: April 1, 2024
Ohio
1 review
0 helpful votes
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Easy to use and appreciate the state recommendations.

Date of experience: April 11, 2024
California
1 review
0 helpful votes
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Thank you to Mrs. Lesedi she advice me that this bundle was essential for me. Im happy that she picked up the line and she helped me and guiding me with patience through the process.

Date of experience: April 10, 2024
Pennsylvania
1 review
0 helpful votes
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User friendly
April 21, 2024

User friendly. The best way to prepare for my testing.

Date of experience: April 10, 2024
South Carolina
1 review
0 helpful votes
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We need to know the estimated date of delivery before the purchase

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2024
Samantha P. PSI Exams Rep
over a year old

Thank you for bringing this to our attention and we did attempt to contact you in response to your issue on April 11,2024.

To inquire about the estimated date of delivery before making a purchase, please reach out to our support team at [email protected] or call 866-589-3088. They will be able to provide you with the necessary information and assist you further.

We are here to help in any way we can.

Virginia
1 review
0 helpful votes
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Very thankful for the extra help and I hope it's worth the money

Date of experience: April 9, 2024
New York
1 review
0 helpful votes
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Worth the money!
April 20, 2024

I purchased the CBMT Self-Assessment Exam, and found it to be very helpful in preparing for my exam. It is designed to be just like the actual exam, with the addition of explanations about each right and wrong choice. The format is easy to use, and they provide a record for you to refer to later.

Date of experience: April 9, 2024
Wisconsin
1 review
0 helpful votes
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I'm waiting to see if the software comes through before I give you a 5.

Date of experience: April 9, 2024
Wisconsin
1 review
0 helpful votes
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Very poor customer service
April 19, 2024

Very poor customer service. I purchased the test twice because I never received a confirmation email and my credit card was charged. Called customer service and send copy of credit card receipt and they still could not help. Because this is my only choice I am screwed. Emailed support 2 times with no response. 4 days and nothing. Worst service ever.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2024
Samantha P. PSI Exams Rep
over a year old

We apologize for the inconvenience you've experienced with our service. Your feedback is important to us.

Please contact 866-589-3088 or email [email protected] with your full name, details of your purchases, and any relevant confirmation numbers. Our support team will investigate the issue further.

We appreciate your patience and understanding.