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PSI Exams

4.1

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...


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PSI Exams Reviews Summary

The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
Follow Emily K.
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This is the worst testing experience I have had. If I could give 0 stars I would. PSI testing is a complete scam. I studied for weeks, and during my first attempt of the remote test, they kicked me off BEFORE even starting the exam because I got up to use the restroom. During my second attempt, they kicked me off during the FIRST question because they claimed I was reading the question out loud, which was untrue. When I called to dispute this claim, they could not provide video proof of the supposed violation. I called about 4 or 5 times to request either video proof or a refund. They continued to tell me they would send me the video but they never did. PSI stole $80 from me ($40 for each testing attempt), not to mention the countless hours I wasted studying. I highly recommend that you do not waste your time and money testing through PSI.

Date of experience: May 10, 2024
Samantha P. — PSI Exams Rep
over a year old

We're sorry to hear about the frustrating experience. To address your concerns and seek resolution, I would strongly recommend contacting our support team directly at [email protected] and we did attempt to contact you in response to your issue on May 10,2024.

Please provide them with your full name, exam confirmation number, and detailed account of the problems you encountered. They will be able to investigate the situation further.

South Carolina
1 review
0 helpful votes
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It was very easy to find and purchase the test prep I needed. Thank you, PSI

Date of experience: May 10, 2024
Illinois
1 review
0 helpful votes
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Thanks for getting me ready for this test It will help my business

Date of experience: May 9, 2024
Colorado
1 review
0 helpful votes
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The search engine for some reason won't bring up the exam im searching

Date of experience: May 8, 2024
Samantha P. — PSI Exams Rep
over a year old

We apologize for the inconvenience and we did attempt to contact you in response to your issue on May 10,2024.

Please send an email to [email protected] with your full name, exam confirmation number, and details of the exam you're trying to find.

Our team will look into this issue. Thank you for bringing this to our attention.

California
1 review
0 helpful votes
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Easy fast and easy directions for me to understand.

Date of experience: May 8, 2024
Pennsylvania
1 review
0 helpful votes
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I have used psi online training and testing in the past.

Date of experience: May 8, 2024
Virginia
1 review
0 helpful votes
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Kind of confusing as to the need to set a second account for testing perpuses

Date of experience: May 7, 2024
Tennessee
1 review
0 helpful votes
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No sample of test questions available for review before purchase.

Date of experience: May 7, 2024
Florida
1 review
0 helpful votes
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PSI exam prep.
May 17, 2024

I'm glad I used the PSI online exam prep, I used the study mode first and then test mode. I wanted to see what I knew and since I was taking the exam the next day I did test mode after.
If you have the time use study mode and review you answers and explanations since once you take the test you lose the option.

Date of experience: May 7, 2024
Texas
1 review
0 helpful votes
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THANK YOU FOR THE OPPORTUNITY TO FURTHER MY SKILLS AND DEVELOPING MY TRADE WITH GUARANTEED PROSPERITY AND VERSATILITY!

Date of experience: May 7, 2024
Virginia
1 review
0 helpful votes
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Excellent service the only thing I would like is for it to have cosmetology instructor books in Spanish version because they don't have it, they only have it in English version, thank you

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2024
Samantha P. — PSI Exams Rep
over a year old

We're glad to hear that you've had an excellent experience with our service! And we did attempt to contact you in response to your issue on May 10,2024.

Please reach out to [email protected] directly to share your suggestion.

Thank you for sharing your thoughts.

District of Columbia
1 review
0 helpful votes
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No Test Sent!
May 17, 2024

I paid for a test that was never sent! Since I needed to practice I bought it again. I called customer service and a ticket was supposed to be placed for someone to contact about a refund, but I have heard nothing and it has been a week!

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2024
Samantha P. — PSI Exams Rep
over a year old

We're sorry to hear about your experience and we did attempt to contact you in response to your issue on May 10,2024.

Please reach out to NBRC self-assessment exam (SAE) support at (913) 895-4828 again, and provide them with all the details of your situation. They should be able to assist you further.

Nevada
1 review
0 helpful votes
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Fast and easy, I would love a coupon code for an additional practice test.

Date of experience: May 7, 2024
North Carolina
1 review
0 helpful votes
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I paid an hour ago and I am still waiting for my test. This is our final for the semester, and I am stuck here waiting for their issues to be resolved.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2024
Samantha P. — PSI Exams Rep
over a year old

We're sorry to hear about the delay you're experiencing and we did attempt to contact you in response to your issue on May 10,2024.

Please try reaching out to NBRC self-assessment exam (SAE) support at (913) 895-4828 for immediate assistance with accessing your test. They should be able to provide you with an update on your situation.

Arkansas
1 review
0 helpful votes
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Everything about your company is terrible. Probably the worst testing facility ive ever had to deal with

Date of experience: May 7, 2024
Samantha P. — PSI Exams Rep
over a year old

We're sorry to hear about your experience we did attempt to contact you in response to your issue on May 10,2024.

Please reach out to [email protected] with your full name, exam confirmation number, and details of your concerns. They should be able to assist you further and address any issues you've encountered.

Tennessee
1 review
0 helpful votes
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PSI practice exams study prep.
May 17, 2024

The practice exam program is easy enough to follow or navigate through.
I found that some of the questions were too vague, lacking enough content to allow decision making. Perhaps that's intentional?

Date of experience: May 7, 2024
Georgia
1 review
0 helpful votes
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Great Accessible Resources
May 17, 2024

I was happy with my purchase and how easy it was to purchase, utilize, and access.

Date of experience: May 6, 2024
Maryland
2 reviews
0 helpful votes
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Thank for providing a convenient service for tradesmen.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 6, 2024
Samantha P. — PSI Exams Rep
over a year old

Thank you for your feedback! And we did attempt to contact you in response to your issue on May 7,2024.

If you have any questions or need assistance with our services, please don't hesitate to contact [email protected].

Texas
1 review
0 helpful votes
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TEST
May 16, 2024

I bought the wrong one, it didn't have what I was looking for.

Date of experience: May 6, 2024
Canada
1 review
0 helpful votes
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Practice exam
May 16, 2024

Good practice for the real exam in terms of time and format. However, about half the questions can be found online in other free practice exam resources. Also I did the real exam 3 days after and found that the difficulty of the practice question were lower than the real exam. I suggest that the difficulty of the practice exam to be higher.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 6, 2024
Samantha P. — PSI Exams Rep
over a year old

Thank you for your feedback and we did attempt to contact you in response to your issue on May 7,2024.

Please contact [email protected] to share your specific concerns and suggestions.

If you have any further questions or need assistance, feel free to let us know.