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PSI Exams

4.1

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...


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PSI Exams Reviews Summary

The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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Im having to purchase a second practice test because i can't use the first one bc my account was somehow deleted on yalls end...

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 27, 2024
Samantha P. PSI Exams Rep
over a year old

We apologize for any inconvenience this has caused and hope to resolve your issue promptly and we did attempt to contact you in response to your issue on May 28,2024.

Please contact [email protected] for assistance.

Virginia
1 review
0 helpful votes
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Great we s fast and straight forward. Super ease to navigate

Date of experience: May 27, 2024
South Carolina
1 review
0 helpful votes
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Bought a practice test when I signed up for my exam. After trying 5 times to re set my password still have not gotten an email I had to create a new account. Due to their lack of customer service or options they were rewarded with another 25 dollars from me. The web site doesn't work either.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 27, 2024
Samantha P. PSI Exams Rep
over a year old

We apologize for the inconvenience you've experienced and we did attempt to contact you in response to your issue on May 27,2024.

Please contact [email protected] for assistance.

We hope to resolve your issue promptly.

California
1 review
0 helpful votes
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I'm so grateful you provide this resource!l so my daughter can study for her exam!

Date of experience: May 26, 2024
South Dakota
1 review
0 helpful votes
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These questions will hopefully help me pass the test. I'm really struggling to pass the test

Date of experience: May 25, 2024
Connecticut
1 review
0 helpful votes
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Nice to have everything to propel my career in on place.The sceduling tool and exam prep guides puts the finishing touches to my studies and boost my confidence

Date of experience: May 25, 2024
New York
1 review
0 helpful votes
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Pleasant
June 4, 2024

Pleasant. Easy. I needed to prepare & your website made it easy for me to purchase what I needed.

Date of experience: May 24, 2024
California
1 review
0 helpful votes
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My experience was good and I want to pass my state exam this is a good experience with psi…

Date of experience: May 24, 2024
Georgia
1 review
0 helpful votes
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This is the 2nd time I've tried to purchase this product. The first time I could not download anything and after contacting customer service, no help or refund was provided. Let's see what happens this time.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 24, 2024
Samantha P. PSI Exams Rep
over a year old

We apologize for the inconvenience you've experienced and we did attempt to contact you in response to your issue on May 25,2024.

Please contact [email protected] for assistance. Please reach out to us if you encounter any further issues.

Georgia
1 review
0 helpful votes
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Very helpful and patient, information was accurate very attentive

Date of experience: May 24, 2024
Maryland
1 review
0 helpful votes
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Lovely
June 3, 2024

Lovely. Great experience. Looking forward to doing more business in the future.

Date of experience: May 24, 2024
Georgia
2 reviews
0 helpful votes
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GA Real Estate Commissions says they have sent needed document twice and PSI says they do not have it.

Date of experience: May 24, 2024
Samantha P. PSI Exams Rep
over a year old

We will look into this matter promptly once we have your details and we did attempt to contact you in response to your issue on May 24,2024.

Please contact us via email at [email protected] and provide your full name, exam confirmation number, and details of your concern.

California
1 review
0 helpful votes
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A breeze to complete and satisfied with the purchase. I will be returning.

Date of experience: May 23, 2024
North Carolina
1 review
0 helpful votes
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Testing center distractions
June 2, 2024

The testing center was cramped, and the other test takers were not conscientious of their noise. The air was stiff and was not drafty. It became too warm. AC was turning on and off but it was not regulated at a good room temperature.

Date of experience: May 23, 2024
Vermont
1 review
0 helpful votes
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All good, no issues with access and site is user friendly!

Date of experience: May 23, 2024
Oklahoma
1 review
0 helpful votes
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Your payment system SUCKS!
June 2, 2024

Your payment system SUCKS! I was never able to oay with my credit card, it will be approved and refunded back to account. Only took my debit card… you should make a note about payment methods and not waste peoples' time

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 23, 2024
Samantha P. PSI Exams Rep
over a year old

We apologize for the inconvenience you experienced and we did attempt to contact you in response to your issue on May 24,2024.

Please contact 866-589-3088 or email [email protected] for assistance.

Washington
1 review
0 helpful votes
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PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 23, 2024
Samantha P. PSI Exams Rep
over a year old

Please contact [email protected] for assistance and we did attempt to contact you in response to your issue on May 24,2024. Be sure to provide your full name, exam confirmation number, and details of your concern.

Oregon
1 review
0 helpful votes
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Very easy to order
June 2, 2024

Very easy to order. I easily found the materials I needed to help me prepare for my upcoming real estate exam. I am so excited and really looking forward to experience it.

Date of experience: May 23, 2024
New Jersey
1 review
0 helpful votes
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Good
June 1, 2024

Easy ordering process. Didn't have an option for book delivery was just given online access

Date of experience: May 22, 2024
New Jersey
1 review
0 helpful votes
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As expected
June 1, 2024

I have used this system before and have found it met the needs for the my required testing. The system was fast and easy to use. I would recommend.
Thank you

Date of experience: May 21, 2024