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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Thank you for this opportunity. I am looking forward to advancing my team and learning as much as possible about Southeastern construction protocol.
I do not want to put my input yet until i tried the product first
Spoke with a lady on the phone today and she was very helpful.
She told me what to order to suit my needs.
My experience has been very user-friendly. I haven't run into any issues as of now, and the website presents itself very neatly.
Easy to navigate and great tools to help achieve your goals!
The test expires in 30 days after you pay for it. I paid for the test and then had a significant life event and wasn't able to take it in that time and now have to repay for the course. I am very curious what the rationale is that causes this course to expire after you pay for it.
Dope information to help & use to succeed. I'm so ready to read look and learn all new awesome things that's available.
Too confusing on instructions from the school/course completion, to the testing website registration, to the State notification and receiving a candidate ID, etc. The whole process needs to be better streamlined and the websites simplified, and cleaned up. A lot of it seems to be obsolete / old links, instructions, etc. I had to call in, and got clearer instructions that way.
We apologize for the confusion and frustration you've experienced with the instructions and process. We did attempt to contact you in response to your issue on May 29,2024.
For further assistance, please contact [email protected].
Thank you for bringing this to our attention.
Its easy as log as you know the difference between the test to take.
Thank you for all the help you have provided me for the exam. It has been very helpful
Your website has been dysfunctional, and it took over a week to get help from your IT department
We apologize for the frustration caused by the website issues and the delay in getting assistance. We did attempt to contact you in response to your issue on May 29,2024.
For further help, please contact 866-589-3088 or email [email protected].
Thank you for your patience.
Quick and easy process. Thank you for making this a smooth experience.
Email with voucher code was missing a letter so took days to figure out.
We apologize for the inconvenience you experienced and we did attempt to contact you in response to your issue on May 28,2024. For further assistance, please contact 866-589-3088 or email [email protected]. Thank you for your understanding.
Sweet an easy to access it also have different options on to choose from
2nd time purchasing. First time, i received a receipt only. When i went to take practice test, the weekend before my exam, it said i need an access code that wasn't emailed to me. Called and customer service was closed. Had to purchase again. Please call or email me to verify only one of my exams was taken.
We apologize for the inconvenience you experienced we did attempt to contact you in response to your issue on May 28,2024. Please contact [email protected] for assistance.
It is easy to apply for and quick to prepare for the test. Thank you
The site is so much better with all the information condense and be be found with one click. Thanks
It took me 3 hours to sign in to take my exam. I uploaded my license and picture 4 times and the system kept crashing and kicked me out as I was about to start my exam. I had to call into Tech support three times. My exam started 3 hours after my intended exam time. The proctor was unreasonable making me remove everything from my office desk including decorative items. None of this was outlined when I signed up for this.
We apologize for the difficulties you experienced. Your feedback is valuable, and we want to ensure that such problems are addressed. We did attempt to contact you in response to your issue on May 28,2024.
Please contact us via email at [email protected] and provide your full name, exam confirmation number, and details of your concern.
I haven't used the test yet so I do not have an evaluation yet. Your comments wants more characters which is ridiculous I want to lower my rating
Wasn't allowed to sign in to my own account to purchase it and always have trouble retrieving a reset password link and always have to contact customer service
We apologize for the inconvenience and are here to assist you. We did attempt to contact you in response to your issue on May 28,2024.
Please contact us via email at [email protected] and provide your full name, exam confirmation number, and details of your concern.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out. We understand your concern and we did attempt to contact you in response to your issue on May 30,2024.
For further assistance and to discuss your specific situation, please contact 866-589-3088 or email [email protected].
We appreciate your understanding and hope to resolve this matter promptly.