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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Outstanding! It was so easy to study. I highly recommend the practice tests PSI offers
The site hardly works half the time. Makes me create a new password anytime I get on, won't take credit cards half the time.
User friendly- thank you help me practice and be test ready!
This is the worst company for the State of New York to rely on to administer tests. Proctored testers don't show up on test day; company has ineffective customer service; customer service literally leaves you on hold for an hour; one pays and schedules but they send the money back after floating it for a week; they don't honor agreements; every single time slot is allegedly booked even if you go out 1 month; website is flawed...PSI IS A COMPLETE WASTE OF TIME AND THE NEW YORK BANKING AND INSURANCE DEPARTMENT SHOULD REVOKE ANY CONTRACTS THEY HAVE WITH THEM FOR THE SAKE OF ITS RESIDENTS!
We're sorry to hear about the difficulties you've experienced. We haven't received an email from you. For assistance, please contact [email protected] and provide your full name, exam confirmation number, and details of your concern.
I wasted my money on practice tests with no relevance to the subject matter I was led to believe that they would pertain to.
We're sorry to hear about your experience and we did attempt to contact you in response to your issue on June 13,2024. For assistance, please contact [email protected].
I got mor confidence after a couple tries of the exam. The explanation for each question is so helpful
Great except sometimes it crashes in the middle of ur test and then you can't see your score
Great job ordered my book thank you so much for my book thank you
Awesome place to test and practice. I have used it twice now an has done great for me!
Testing Center is very efficient. Very helpful staff this was my third time trying and I need to do it again m. It discouraging but I know I need to keep trying.
Thank you for your feedback and we did attempt to contact you in response to your issue on June 12,2024. It's great to hear that the testing center staff was helpful. If you need any further assistance, please contact our customer support team via email at [email protected].
The process of finding and checking out went all smoothly. As well as decently priced
Since 2023 you cannot buy bulk practice exams for the NBSTSA. As well, registering my students for the ACTUAL exam is tedious, painful and the steps are redundant. Is was far easier before the update. Why fix what is not broken?
For assistance with your concerns, please contact 866-589-3088 or email [email protected].
This has been a complete hassle, not clear explanation on how the practice tests must be purchased individually. Also trying to figure out the "code" for using your vouchers took quite a bit of digging. When I called for help I was passed around to three different departments and then cut off. When I called back I waited on hold for over 10 minutes. Really horrible and difficult experience overall!
I tried other similar programs that give you the option to navigate questions on a column on the right side. Shows a graphic of what you have answered and what not. Also you can click on the number question you wish to open without having to go back and forth one by one. This is helpful when you answer what you know but want to come back to questions you were not sure about.
Very good experience. Waiting to pass boards. Happiness is wonderful
The website was easy to use and the products available seem useful
I thought i was to get a discounted rate based on my membership, but i got full price, Not sure why?
Great study tools to help prepare for exams. Highly recommend.
I studied with books like this and that, but the brand that psi makes me believe.
It was good the only thing that was concerning it didn't indicate how I was going to receive the information
TERRIBLE process trying to find the correct book/s to order for VA Flooring exam through PSI. I now am proceeding to order (8) books that I was directed to by your online "support" dept. They had no idea how to help or what I needed to take this exam. I've spent countless hours just to find my way here on your site - and to be directed to Amazon and various other providers of various books... I've never seen such a money-making, random business. Test-taking service was good. Book selling is your downfall - zero direction provided. The MANY emails and phone calls I've made to find these books - and the "choice" of ordering ALL of the books on your list (that I"ve finally been provided) makes you look careless, aloof, uninvolved, and uninterested to help. It's infuriating.
Thank you for sharing your experience and we did attempt to contact you in response to your issue on June 11,2024. We apologize for the frustration and inconvenience you faced. For further assistance, please contact 866-589-3088 or email [email protected].
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear about the issues you've encountered and we did attempt to contact you in response to your issue on June 13,2024. For assistance, please contact [email protected].