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PSI Exams

4.1

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...


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PSI Exams Reviews Summary

The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
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Incredibly helpful with lots of detailed information. Thank you!

Date of experience: June 7, 2024
California
1 review
0 helpful votes
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Friendly, professional staff and extremely helpful. Thank you very much for the support

Date of experience: June 7, 2024
Virginia
1 review
0 helpful votes
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Nice at all, thank you I'm so happy with this service.
I love it

Date of experience: June 7, 2024
Illinois
1 review
0 helpful votes
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The purchasing process was quick fast and easy
June 17, 2024
Updated review

The purchasing process was quick fast and easy. I was happy with my purchase of the IL Real Estate Broker National Sample Examination

Date of experience: June 7, 2024

The customer service rep was very kind and help, sorry I am unable to remember her name, but she was very nice to me, Thank you!

Date of experience: May 1, 2024
California
1 review
0 helpful votes
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It was smooth using your website
June 17, 2024

It was smooth using your website. Thank you. Do you provide discounts to Educators? Each Educator needs a test exam book.

Date of experience: June 7, 2024
New Jersey
2 reviews
0 helpful votes
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Easy to use and navigate
June 17, 2024

Easy to use and navigate. Information direct and accessible

Date of experience: June 7, 2024
Maryland
1 review
0 helpful votes
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Good service and easy user-friendly application. Nice flow.

Date of experience: June 6, 2024
California
1 review
0 helpful votes
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Gracias por su apoyo fue un placer ver este test de libros para mi examen con exito

Date of experience: June 6, 2024
California
1 review
0 helpful votes
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Good server response time; easy to use shopping cart; the only part I didn't like was the minimum number of words to leave a review

Date of experience: June 6, 2024

Excellent website and features
June 12, 2024
Previous review

Excellent website and features. Glad the service is available.

Date of experience: June 1, 2024
Georgia
1 review
0 helpful votes
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Awful everything no one at your company knows what's going on

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 6, 2024
Samantha P. — PSI Exams Rep
over a year old

We're sorry to hear about your experience and we did attempt to contact you in response to your issue on June 7,2024.

For assistance, please contact us via email at [email protected]. We are here to help and will do our best to resolve your concerns.

Tennessee
1 review
0 helpful votes
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I always been pleased with the knowledge and great...
June 16, 2024
Updated review

I always been pleased with the knowledge and great customer service

Date of experience: June 6, 2024

So far okay, I just now order my book for the first...
March 6, 2024
Previous review

So far okay, I just now order my book for the first time, prep for my test

Date of experience: March 6, 2024
Colorado
1 review
0 helpful votes
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17 yr. Apprentice
June 16, 2024
Updated review

Haven't passed yet but I'm building confidence taking the study and practice exams from psi.Its very helpful when you answer wrong and they give you the correct answer and explanation plus references in the code book

Date of experience: June 6, 2024

Helpful, thanks psi
February 21, 2024
Previous review

Helpful, thanks psi.

Date of experience: February 20, 2024
Wisconsin
1 review
0 helpful votes
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More explanation is required about the voucher. Who gets one and why..

Date of experience: June 6, 2024
Arkansas
1 review
0 helpful votes
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Site is easy to access and offers more test preps than I realized earlier when I placed my first order. But thankfully I went back and found more helpful packages.

Date of experience: June 6, 2024

Easy to use, but not enough options for practice tests
June 16, 2024
Previous review

Easy to use, but not enough options for practice tests. There is no other reason.

Date of experience: June 6, 2024
Texas
1 review
0 helpful votes
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Not too bad, I had some trouble getting my password corrected but after a phone call to PSI they worked it out.

Date of experience: June 6, 2024
Massachusetts
1 review
0 helpful votes
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Everything is fast to order it
June 16, 2024

Everything is fast to order it. The book has evetything that you need for the test.

Date of experience: June 6, 2024
California
1 review
0 helpful votes
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Extremely Helpful
June 16, 2024

This product gave examples of how the test was. Out of all the test prep I had this one was the best.

Date of experience: June 6, 2024
South Carolina
1 review
0 helpful votes
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This website is very frustrating, I have paid 3 times now and was only able to actually take the test 1 time. Hopefully this time it will allow me to finish taking the test before it changes the test automatically to something I'm not doing...
I have emailed about it and have not got it figured out.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 6, 2024
Samantha P. — PSI Exams Rep
over a year old

We're sorry to hear about the difficulties you've experienced and we did attempt to contact you in response to your issue on June 6,2024.

Please contact us via email at [email protected] for assistance. We will help you.

Pennsylvania
1 review
0 helpful votes
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Easy search and clear details
Easy search and clear details

Date of experience: June 6, 2024
California
1 review
0 helpful votes
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Very good because everything is so easy tu buy the program, I love the program

Date of experience: June 5, 2024