Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Website is difficult to navigate. Hard to locate information easily.
PSI has been user friendly so far. I have high hopes that the study material with be helpful.
Thank you for the help with learning what may be on the test
Again thank you
The information isn't on the exam at all. It's a waste of money and time
We apologize for any inconvenience and appreciate your feedback regarding the exam content. For further assistance, please contact [email protected].
Simple to use easy to find things and lots of choices people should be happy with this stuff.
We're glad to hear you found the platform simple to use with a variety of choices. For further assistance, please contact [email protected].
The website was very easy to navigate had ordering was a blast.
Good experience quick shipping, easy to use. Will order again from them.
Great practice questions, love the feedback from each clinical simulation
Useful practice test questions, learning lots and exited about what its ahead.
Easy process to register take exam and to obtain results of exam
I love your products because they really prepare candidates for tests
I have a very difficult time understanding the the staff on the phone.
I am not sure if I am purchasing the correct study materials.
We apologize for the difficulty you've experienced and want to ensure you purchase the correct study materials. We did attempt to contact you in response to your issue on June 27,2024. For assistance with your concern, please contact [email protected].
I'm grateful for this opportunity. I'm looking forward to receiving my Cosmetology License from the State Board of Barbering and Cowmetology. Glory to God! Glory to Jesus Christ! Hallelujah
I am thankful for this practice exam this will be the third time taking my exam and this time I hope to pass
Easy to use, very in expensive. Phone help is available if needed, and you get 90 days which is plenty of time to prep!
So I am going through the electrolysis questions & more than half of the questions are irrelevant to Electrology, the questions are about manicure, nail & hair color? I payed to study Electrology test practice questions not cosmetology questions!
We apologize for the inconvenience caused by the irrelevant questions in the electrolysis practice test. Your feedback is important, and we will address this issue promptly. We did attempt to contact you in response to your issue on June 26,2024. For assistance with your concern, please contact [email protected].
I had made purchase prior and never used it. There wasn't any discount for unused test or any type of reimbursement. This isn't fair to the consumer.
We understand your frustration regarding the lack of a discount or reimbursement for unused tests, and we encourage you to reach out for further assistance. We did attempt to contact you in response to your issue on June 26,2024. For NBRC self-assessment exam (SAE) support, please call (913) 895-4828 for assistance with your concerns.
I thought it would allow me to view the answers to which I got wrong.
Thank you for your feedback and we did attempt to contact you in response to your issue on June 26,2024. Please contact 866-589-3088 or email [email protected] for assistance with your concerns.
So So, the test alone should have info from the licensed course instead of needing to pay you for anything.
Your feedback is important to us, and we understand your point regarding the test content. We did attempt to contact you in response to your issue on June 26,2024. Please contact [email protected] for assistance with your concerns.
Answer: May take over 1 1/2 hours on hold with zero contact
Answer: Complete and total scam! Run for your life do not use this company under any circumstances you will not get your certificate or license or whatever you're coming here for! They've taken my money twice and I still have nothing to show for it they've lost my test, a digital test that was watched by video for 2 hours by someone. Please tell me how that happens, now I'm at risk of losing my job because I can't get my license. This place literally is about to ruin my life. Go anywhere but here.
Answer: Impossible. They don't care, let alone bother responding. Crooks


We apologize for any inconvenience caused by the difficulty in navigating the website and locating information easily. For further assistance, please contact 866-589-3088 or email [email protected].