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PSI Exams

4.1

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...


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PSI Exams Reviews Summary

The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Louisiana
1 review
0 helpful votes
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Website is difficult to navigate. Hard to locate information easily.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 28, 2024
Samantha P. — PSI Exams Rep
over a year old

We apologize for any inconvenience caused by the difficulty in navigating the website and locating information easily. For further assistance, please contact 866-589-3088 or email [email protected].

Missouri
1 review
0 helpful votes
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PSI has been user friendly so far. I have high hopes that the study material with be helpful.

Date of experience: June 28, 2024
Michigan
1 review
0 helpful votes
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Thank you for the help with learning what may be on the test
Again thank you

Date of experience: June 28, 2024
California
1 review
0 helpful votes
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Information not on exam
July 8, 2024

The information isn't on the exam at all. It's a waste of money and time

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 28, 2024
Samantha P. — PSI Exams Rep
over a year old

We apologize for any inconvenience and appreciate your feedback regarding the exam content. For further assistance, please contact [email protected].

Colorado
1 review
0 helpful votes
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Simple to use easy to find things and lots of choices people should be happy with this stuff.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 28, 2024
Samantha P. — PSI Exams Rep
over a year old

We're glad to hear you found the platform simple to use with a variety of choices. For further assistance, please contact [email protected].

Texas
1 review
0 helpful votes
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The website was very easy to navigate had ordering was a blast.

Date of experience: June 28, 2024
Michigan
1 review
0 helpful votes
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Much better experience today, I fully expected to have to call for assistance. Not the case.

Date of experience: June 27, 2024
Germany
1 review
0 helpful votes
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Quick service
July 7, 2024

Good experience quick shipping, easy to use. Will order again from them.

Date of experience: June 27, 2024
Texas
1 review
0 helpful votes
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Great practice questions, love the feedback from each clinical simulation

Date of experience: June 27, 2024

Useful practice test questions, learning lots and exited about what its ahead.

Date of experience: May 24, 2024
Indiana
1 review
0 helpful votes
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I only wish that the test questions offered a small explanation for why the correct answer was correct.

Date of experience: June 27, 2024
Florida
1 review
0 helpful votes
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Patient Safety
July 7, 2024

Easy process to register take exam and to obtain results of exam

Date of experience: June 27, 2024
Texas
1 review
0 helpful votes
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I love your products because they really prepare candidates for tests

Date of experience: June 27, 2024
Pennsylvania
2 reviews
0 helpful votes
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I have a very difficult time understanding the the staff on the phone.
I am not sure if I am purchasing the correct study materials.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 26, 2024
Samantha P. — PSI Exams Rep
over a year old

We apologize for the difficulty you've experienced and want to ensure you purchase the correct study materials. We did attempt to contact you in response to your issue on June 27,2024. For assistance with your concern, please contact [email protected].

California
1 review
0 helpful votes
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I'm grateful for this opportunity
July 6, 2024
Updated review

I'm grateful for this opportunity. I'm looking forward to receiving my Cosmetology License from the State Board of Barbering and Cowmetology. Glory to God! Glory to Jesus Christ! Hallelujah

Date of experience: June 26, 2024

I am thankful for this practice exam this will be the...
December 19, 2023
Previous review

I am thankful for this practice exam this will be the third time taking my exam and this time I hope to pass

Date of experience: December 19, 2023
California
1 review
0 helpful votes
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Easy to use, very in expensive
July 6, 2024

Easy to use, very in expensive. Phone help is available if needed, and you get 90 days which is plenty of time to prep!

Date of experience: June 26, 2024
California
1 review
0 helpful votes
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HA SIDO BUENA HASTA AHORA ESPERO Q SIGA ASI Y NO HAYAN COMPLICACIONES FUTURAS GRACIAS

Date of experience: June 26, 2024
California
1 review
0 helpful votes
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So I am going through the electrolysis questions & more than half of the questions are irrelevant to Electrology, the questions are about manicure, nail & hair color? I payed to study Electrology test practice questions not cosmetology questions!

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 25, 2024
Samantha P. — PSI Exams Rep
over a year old

We apologize for the inconvenience caused by the irrelevant questions in the electrolysis practice test. Your feedback is important, and we will address this issue promptly. We did attempt to contact you in response to your issue on June 26,2024. For assistance with your concern, please contact [email protected].

California
1 review
0 helpful votes
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I had made purchase prior and never used it. There wasn't any discount for unused test or any type of reimbursement. This isn't fair to the consumer.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 25, 2024
Samantha P. — PSI Exams Rep
over a year old

We understand your frustration regarding the lack of a discount or reimbursement for unused tests, and we encourage you to reach out for further assistance. We did attempt to contact you in response to your issue on June 26,2024. For NBRC self-assessment exam (SAE) support, please call (913) 895-4828 for assistance with your concerns.

Delaware
1 review
0 helpful votes
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I thought it would allow me to view the answers to which I got wrong.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 25, 2024
Samantha P. — PSI Exams Rep
over a year old

Thank you for your feedback and we did attempt to contact you in response to your issue on June 26,2024. Please contact 866-589-3088 or email [email protected] for assistance with your concerns.

Ohio
1 review
0 helpful votes
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So So, the test alone should have info from the licensed course instead of needing to pay you for anything.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 25, 2024
Samantha P. — PSI Exams Rep
over a year old

Your feedback is important to us, and we understand your point regarding the test content. We did attempt to contact you in response to your issue on June 26,2024. Please contact [email protected] for assistance with your concerns.


You guys are miserable
August 17, 2023
Previous review

You guys are miserable

Date of experience: July 18, 2023