On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Instructions were easy to follow. The visuals were very helpful.
Had two questions in the practice test that I purchased had incorrect answers only and no correct answer, when I clarified with the AI they told me that I was correct and that it did not provide the correct answer.
Procedures are quick and easy when I need to make a purchase.
Okay
Thanks for placing order thanks thanks thanks thanks thanks
So far it has been ok experience. I will know better after taking the practice test. Ask me again after I take the practice test.
Good expierence!
This paractice test is fery beneficial for my real estate exam that will be tomorrow August 23.2024.
I studied The real estate with Global Real Estate School; I think is one of the best!
I am glad about the oportunity to familiarize with the real exam.
Terrible customer service. This is my 2nd time trying to purchase this test because I still have one purchase pending after not getting any test prep in return!
Thank you for reaching out, and we sincerely apologize for the issues you’ve encountered. We did attempt to contact you in response to your issue on Aug. 24,2024.
For immediate assistance, please contact our support team at [email protected]. They will be able to assist you with the pending purchase and ensure you receive the test prep materials you need.
We understand how frustrating this experience has been, especially after multiple attempts.
Thank you for your patience.
This system is easy to use and navigate. I had to reset my passwords and the process was easy.
6 attempts to purchase with an Am Exp Card! All denied Why Why Why then use Mastercard and approved. Why indicate accept Am Exp and then frustrate customer over last 10 days
Thank you for bringing this to our attention, and we apologize for the inconvenience you’ve experienced. We did attempt to contact you in response to your issue on Aug. 23,2024.
For immediate assistance, please contact our support team at 866-589-3088 or email us at [email protected]. They can help resolve any issues related to your payment attempts.
Thank you for your patience and understanding. Please don't hesitate to reach out to our support team for further assistance.
Very nice and helpful staff. I took the test in the comfort of my own home. I would reccomend this to everyone.
Very Easy to set up! I also like that you have mult. Packages to choose from.
It's is great to have another way to past this journeyman plumbing test
The exam questions do not reflect study material. Questions are very confusing
Well done, although a it pricy and it would be good If we could continuously take the exam for 60 days
Very easy to access the practice test and website. Very financial friendly on the exam prices
Not much to say unless I don't receive the service I paid for in the next 5-7 days
Thank you for your message. We understand your concern about receiving the service you paid for and we did attempt to contact you in response to your issue on Aug. 20,2024.
To ensure that your issue is addressed promptly, please contact our support team at 866-589-3088 or email [email protected]. They will be able to assist you and ensure that everything is on track.
We appreciate your patience and hope to resolve this for you as soon as possible.
Really good so far, this has been helpful. Just wanted to make sure I was covering everything, look forward to the practice test.
MISSING STUDY MATERIAL FOR THE STATE OF TENNESSEE.
HAVING A VERY SMALL/SHORT WINDOW TO PASS THE TEST IN TENNESSEE, IS A HUGE INCONVENIENCE NOT BEING ABLE TO ACQUIRE THE STUDY MATERIAL FOR EVERYTHING THAT WE HAVE TO LEARN.
Thank you for reaching out and expressing your concerns regarding the missing study materials for the State of Tennessee. We understand how stressful it can be, especially with a tight timeline to prepare for the test and we did attempt to contact you in response to your issue on Aug. 20,2024.
To get the assistance you need, please contact our support team at 866-589-3088 or email [email protected]. They will be able to help you acquire the necessary study materials and address any other concerns you may have.
We appreciate your understanding and patience as you prepare for your exam.
Hopefully study material is relevant for testing results as I am seeking an electrician position in Texas
The book came by ups very fast. Was disappointed about having to pay shipping since nothing was said about it when ordering the book
Thank you for your feedback, and We're glad to hear that your book arrived quickly. However, We're sorry to hear that you’ve had difficulty getting in touch with someone to schedule your test. We did attempt to contact you in response to your issue on Aug. 20,2024.
For assistance, please contact our team via email [email protected].
We appreciate your understanding and patience.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this issue to our attention. We apologize for the errors you encountered in the practice test. We did attempt to contact you in response to your issue on Aug. 24,2024.
For further assistance, please contact our support team at [email protected]. They can help address these.
Thank you for your understanding, and we appreciate your patience.