On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good comprehensive and easy to understand and complete. Users friendly
I like the resources on here, im sure im going to get the most out this experience from the practice exams but so far i heard good things about Psi. I need all the help i can get and this is a good place to start. Keep up the good work guys. I hope you can update your exams more and more. So we can have more RT's pass their clinical simulation exam.
All i've done so far is pay. Can't really comment much further than that
Thank you 🙏 for all you do! God bless!
Please keep up the great work
I had to reset my password because you didn't pick it up from the HPNA site. Then you decided to make me wait to actually use my new password because of "too many attempts." I listened to both videos of how to get SJE, but they didn't actually tell me how to GET the SJE. I had to hunt all over the website before I found where I could actually purchase it! Plus, this is just a way to pull more money out of hardworking nurses: pay for membership, pay for SJE, pay for certification.
I am giving a 1 star review with genuine frustration as I just purchased a practice text before this current purchase, where I was never able to access or take. I went in to take the practice test I purchased with nowhere to be found. I finally called customer service to get help accessing my test, and was met with no help. It states in all emails and websites to contact customer support for assistance m, and when I finally do, I'm told I'd have to purchase yet another practice test. This is all right before my actual state exam. I'm so devastated by this. This is not ok.
We're truly sorry to hear about the challenges you've faced in accessing your practice test and the frustration this has caused, especially so close to your state exam and we did attempt to contact you in response to your issue on Aug. 28 2024.
To address this issue and ensure you receive the support you need, please contact our support team directly at [email protected]. They will be able to assist you with accessing the practice test you purchased and provide further guidance.
If there's anything more we can do to assist, please don't hesitate to reach out.
It is very easy to navigate, with detailed instructions and information.
Very easy to navigate and find everything i have needed so far
Very thorough exam prep. Helped me to prepare for the exam quickly and efficiently. I pass on the first try.
I already have past good experience with PSI.
My younger son too.
The information is very helpful with the exam and its the best study pack out there
Excellent exams they prep you for the real test!, the test study pack is the best way to go!
This was the best prep service that we can use to take the final test
In attempting to place an online order, your system indicated that my Visa credit card had been declined. I therefore went to my credit card website and the charge appeared as "pending", not only once but TWICE. I called your CS number, waited for 20 min on hold, only to be told there must have been an internet glitch, and the charges would fall off my account. I attempted the purchase a second time, with the same results. There is nothing amiss with my card and its credit limit is high. The charges are going through on the bank's end. I have wasted my study time on your system's "glitches".
Thank you for bringing this issue to our attention. We apologize for the inconvenience you've experienced while attempting to place an order and we did attempt to contact you in response to your issue on Aug. 28,2024.
To resolve this matter, please contact our support team directly at [email protected].
We understand how frustrating this situation must be, especially when it impacts your valuable study time.
If there’s anything else we can assist you with, please let us know.
I purchased this exam on 8/1 and logged out, as the Music Therapy exam has the option to return to the text. I was unable to find the link the my exam when I went back to my email. I called to get the link and access code resent and they were unable to. I have my exam this week, so I wanted to practice this last exam right before. I would like a refund for at least my original exam B practice test as I was unable to complete it.
Thank you for reaching out. We're sorry to hear about the difficulties you've experienced with accessing your Music Therapy exam practice test and we did attempt to contact you in response to your issue on Aug. 28,2024.
Please contact our support team directly at 866-589-3088 or via email at [email protected] for assistance with this issue. They will be able to help you with any access problems and provide further guidance.
If there’s anything else we can assist you with, please let us know.
Easy to navigate through the page. Keep up the great work...
User friendly would appreciate if the dates corrected format
Great. PSI has the product and service and convenient testing I need.
Thank you for reaching out, and we're sorry for the confusion regarding your purchase. We did attempt to contact you in response to your issue on Aug. 24,2024.
For further assistance, please contact our support team at [email protected]. They can review your purchase details and provide clarification on the test access.
Thank you for your understanding, and please let us know how we can assist you further.
Nice and wanted to learn and pass the test I need help to pass the test exam
Instructions were easy to follow. The visuals were very helpful.
Had two questions in the practice test that I purchased had incorrect answers only and no correct answer, when I clarified with the AI they told me that I was correct and that it did not provide the correct answer.
Thank you for bringing this issue to our attention. We apologize for the errors you encountered in the practice test. We did attempt to contact you in response to your issue on Aug. 24,2024.
For further assistance, please contact our support team at [email protected]. They can help address these.
Thank you for your understanding, and we appreciate your patience.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out and sharing your experience. We apologize for the difficulties you've encountered with resetting your password and navigating our website. We did attempt to contact you in response to your issue on Aug. 28,2024.
To resolve these issues, please contact our support team directly at 866-589-3088 or via email at [email protected]. They will be able to assist you with your account and provide guidance on purchasing the SJE.
If there’s anything more we can do to help, please let us know.