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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very easy to access the practice test and website. Very financial friendly on the exam prices
Not much to say unless I don't receive the service I paid for in the next 5-7 days
Really good so far, this has been helpful. Just wanted to make sure I was covering everything, look forward to the practice test.
MISSING STUDY MATERIAL FOR THE STATE OF TENNESSEE.
HAVING A VERY SMALL/SHORT WINDOW TO PASS THE TEST IN TENNESSEE, IS A HUGE INCONVENIENCE NOT BEING ABLE TO ACQUIRE THE STUDY MATERIAL FOR EVERYTHING THAT WE HAVE TO LEARN.
Thank you for reaching out and expressing your concerns regarding the missing study materials for the State of Tennessee. We understand how stressful it can be, especially with a tight timeline to prepare for the test and we did attempt to contact you in response to your issue on Aug. 20,2024.
To get the assistance you need, please contact our support team at 866-589-3088 or email [email protected]. They will be able to help you acquire the necessary study materials and address any other concerns you may have.
We appreciate your understanding and patience as you prepare for your exam.
Hopefully study material is relevant for testing results as I am seeking an electrician position in Texas
The book came by ups very fast. Was disappointed about having to pay shipping since nothing was said about it when ordering the book
Thank you for your feedback, and We're glad to hear that your book arrived quickly. However, We're sorry to hear that you’ve had difficulty getting in touch with someone to schedule your test. We did attempt to contact you in response to your issue on Aug. 20,2024.
For assistance, please contact our team via email [email protected].
We appreciate your understanding and patience.
So far so good, haven't had any issues with PSI. Pricing seems to be inline and not too expensive. Will know more once I receive the materials.
The test are nothing like what the class is or the psi study guide and test are
Thank you for sharing your feedback regarding the test materials. We're sorry to hear that the test did not align with the class or the PSI study guide and we did attempt to contact you in response to your issue on Aug. 20,2024.
To address this concern, please contact our team at 866-589-3088 or via email at [email protected]. They will be able to assist you further.
We appreciate your feedback and understanding.
The link (sent via email) to access the CPPS exam will not take you to the actual exam. It was good that I login early. I was able to find the actual exam using the PSI link where I purchased the CPPS exam. If I just relied on the email they sent where to access the exam, I would have missed taking the exam and wasted my money. I scheduled my exam 5:00 AM. No customer service available at that time to answer my issues. Also, you will not be able to get into the remote proctor unless you are login on the correct actual exam access link. Hence, I have no choice but to figure resolving the access issues on my own.
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you experienced with the CPPS exam link and we did attempt to contact you in response to your issue on Aug. 20,2024.
For assistance, please contact our support team at [email protected].
Thank you for your patience and understanding.
So far everything is very good and well constructed material i;m hopeing for so good resluts on my exams...thank you
I bought the 25$ test and it helped me a lot, but I feel like this one can help me a little more just incase
Great experience so far with everything that I've purchased and the tests I've taken.
The electrology package I purchased has to many questions about pedicures and nail services. Electrology has nothing to do with nails
Thank you for reaching out and letting us know about the content in your Electrology package. We did attempt to contact you in response to your issue on Aug. 19,2024.
To address this issue, please contact our support team at [email protected]. They will be able to assist you.
Your feedback is important to us, and we are committed to ensuring that our study materials are accurate and relevant.
The book looked used, it had several creases on cover and corners were slightly bent. Do not have time to order another so I had to use it, otherwise I would have returned it.
Thank you for bringing this to our attention. We're sorry to hear that the study book you received was in less than perfect condition. We strive to ensure that all materials arrive in pristine condition, and we apologize for any inconvenience this has caused you. We did attempt to contact you in response to your issue on Aug. 19,2024.
Since you mentioned that you don't have time to order a replacement, please contact our support team at 866-589-3088 or via email at [email protected].
We appreciate your understanding and value your feedback as we continue to improve our service.
Easy format to follow and was readily available. Book was available
This is the second time that I have either purchased a study guide or tried to set up an exam for business law. Purchasing a book was an adventure but trying to schedule an exam is pain staking, especially when no one can seem to find the test you want to schedule and being told they don't offer it, even though I had the book in my hand. The interconnection between finding the books and scheduling an exam should be seamless. You should be able to schedule on the same page you order the book. Make it easier!
Thank you for reaching out and sharing your experience with us. We're truly sorry to hear about the difficulties you’ve encountered while trying to purchase your study guide and schedule your exam. We understand how frustrating this must have been for you, and we appreciate your feedback on how we can improve. We did attempt to contact you in response to your issue on Aug. 19,2024.
To assist you further, could you please provide the following details via email at [email protected]?
- Your full name
- Exam confirmation number
- Specific details of your concern
This information will help us address your issue more effectively.
We are always looking for ways to improve our process and make it more user-friendly, and we will certainly pass your comments along to the relevant teams.
Thank you for your patience and understanding. We’re committed to making your next experience with us a better one.
Site was very easy to navigate. Keep it simple stupid! And you did.
PSI is the industry standard for quality education and I'm very grateful. Thank you.
Starting from the check-in, security check, quiet and spacious attitude etc. everything was pretty impressive
GOOD and easy navigation and online payment was enabled. Keep it up the good work
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your message. We understand your concern about receiving the service you paid for and we did attempt to contact you in response to your issue on Aug. 20,2024.
To ensure that your issue is addressed promptly, please contact our support team at 866-589-3088 or email [email protected]. They will be able to assist you and ensure that everything is on track.
We appreciate your patience and hope to resolve this for you as soon as possible.