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PSI Exams

4.1

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...


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PSI Exams Reviews Summary

The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Explanations/ Rationals
September 19, 2024

I did not have a good experience with the practice test, the feeback after the exam have no explanations or rationals why this answer option is correct. Its just showing this is the correct answer period. The practice does not prepare a candidate to have knowledge but its just merely testing myself with nothing to learn from

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 9, 2024
Samantha P. — PSI Exams Rep
over a year old

Thank you for sharing your feedback. We understand your concerns about the practice test experience and we did attempt to contact you in response to your issue on Sept. 9,2024.

For further assistance and to provide more detailed feedback, please contact our support team at 866-589-3088 or email [email protected].

Your input is valuable, and we are here to help improve your testing experience.

New Mexico
1 review
0 helpful votes
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Difficult, not smooth, choppy and not streamlined, Amazon is easy, this is clunky

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 9, 2024
Samantha P. — PSI Exams Rep
over a year old

Thank you for reaching out and we did attempt to contact you in response to your issue on Sept. 9,2024.

For further assistance, please contact our support team at 866-589-3088 or email [email protected].

We're here to help ensure a smoother experience.

Virginia
1 review
0 helpful votes
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It seems way to understand so far!
September 19, 2024

It seems way to understand so far! I like a website that way to navigate through!

Date of experience: September 9, 2024
Texas
1 review
0 helpful votes
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I was able to look around and pick wast best for the learning path I feel is best.

Date of experience: September 8, 2024
Wisconsin
1 review
0 helpful votes
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Variety of items that I needed
September 19, 2024

Variety of items that I needed. I needed a Vietnamese nail technician book

Date of experience: September 8, 2024
Pennsylvania
1 review
0 helpful votes
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Verification emails take a longer time than they are valid for.

Date of experience: September 8, 2024
Georgia
1 review
0 helpful votes
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I can't wait to take my test to check my knowledge on real estate

Date of experience: September 8, 2024
Illinois
1 review
0 helpful votes
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Excellent i like it so far since i been on here it can help in a way

Date of experience: September 8, 2024
California
1 review
0 helpful votes
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Easy to navigate
September 18, 2024

I'm so glad I did the practice tests, it's nice to have kinda seen the layout of how the certification exam looks like and how to navigate it!

Date of experience: September 8, 2024
Tennessee
1 review
0 helpful votes
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Easy ordering but didn't have everything I needed to order got a good deal on my book but couldn't order the book tabs with it which is highly needed.

Date of experience: September 7, 2024
Utah
1 review
0 helpful votes
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I didn't get any confirmation e-mail after my purchase. Nothing happened!

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 7, 2024
Samantha P. — PSI Exams Rep
over a year old

Thank you for reaching out. We understand that you did not receive a confirmation email after your purchase and we did attempt to contact you in response to your issue on Sept. 8,2024.

For assistance with this issue, please contact our support team at 866-589-3088 or via email at [email protected]. They will be able to assist you further with your inquiry.

Thank you for your patience, and we apologize for any inconvenience this may have caused.

California
1 review
0 helpful votes
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Helped a lot to prep for my exam.
September 17, 2024

I purchased the CSE to help prep for my boards exams, and it helped me pass on the first attempt.

Date of experience: September 7, 2024
Ohio
1 review
0 helpful votes
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Book came in slightly used
September 17, 2024

The cover of the book looks slightly worn right out of the box...

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 7, 2024
Samantha P. — PSI Exams Rep
over a year old

Thank you for bringing this to our attention and we did attempt to contact you in response to your issue on Sept. 7,2024.

We're sorry to hear that your book arrived in less-than-perfect condition. For assistance with this issue, please contact our support team at 866-589-3088 or via email at [email protected], and they will be happy to assist you further.

We appreciate your patience and understanding.

Florida
1 review
0 helpful votes
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Price was steep for a practice exam..
September 17, 2024

Price was steep for a practice exam.In hopes it will be a good investment.

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 7, 2024
Samantha P. — PSI Exams Rep
over a year old

Thank you for your feedback and we did attempt to contact you in response to your issue on Sept. 7,2024.

We understand your concerns about the pricing of the practice exam, and we sincerely hope it proves to be a valuable investment for your preparation. For any additional questions or concerns, please feel free to contact our support team at 866-589-3088 or via email at [email protected]. They will be happy to assist you.

We appreciate your understanding and wish you the best of luck with your exam preparation.

South Carolina
1 review
0 helpful votes
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I have to pay once to have this on my phone, and pay again to have it on my laptop as well. I should have access to the practice tests on both devices without having to pay twice for the same product

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 6, 2024
Samantha P. — PSI Exams Rep
over a year old

Thank you for reaching out and we did attempt to contact you in response to your issue on Sept. 7,2024.

We understand your concern regarding access to the practice tests across multiple devices. For assistance with accessing your practice tests on both your phone and laptop, please contact our support team at 866-589-3088 or via email at [email protected]. They will be happy to assist you with resolving this issue.

We appreciate your patience and understanding.

Michigan
1 review
0 helpful votes
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Fast and easy to purchase i cant tell you more another questions because i havent seen them

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 6, 2024
Samantha P. — PSI Exams Rep
over a year old

Thank you for reaching out and we did attempt to contact you in response to your issue on Sept. 6,2024.

We're glad to hear the purchase process was fast and easy. Our support team will be happy to assist with any additional questions you have.

For assistance with your questions or purchasing details, please contact our support team at 866-589-3088 or email [email protected]. They will be able to provide you with all the information you need.

California
1 review
0 helpful votes
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The website is easy to use and very helpful. It helps calm my fears of testing

Date of experience: September 6, 2024
Rhode Island
1 review
0 helpful votes
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I think this is a great think to utilize to prepare for exam takers

Date of experience: September 6, 2024
Texas
1 review
0 helpful votes
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Unlimited practice tests should be included at every package

PSI Exams attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 6, 2024
Samantha P. — PSI Exams Rep
over a year old

Thank you for your message and we did attempt to contact you in response to your issue on Sept. 6,2024.
For assistance with your concern, please contact [email protected].
If you need further assistance, feel free to reach out.

Texas
1 review
0 helpful votes
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Great Practice
September 16, 2024

Awesome study guide and practice test! Thorough practice that reassure you are prepared in every category.

Date of experience: September 5, 2024