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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I think this test is designed to make you fail. I've wasted a lot of money on practices tests just to take the test and not have a single question on the actual exam. Specifically math questions that have discount points. That needs to be added to the practice test. And why on earth would there be questions about broker license requirements on a REALTOR SALESPERSON exam?! If that is going to be on the exam it should be on the practice test. Complete garbage.
The PSI testing prep I have used so far does not have accurate answers to match what is verbatim in the NEC code book.
Thank you for reaching out and sharing your experience with the PSI testing prep materials. We understand your concern regarding the accuracy of the answers in relation to the NEC code book and we did attempt to contact you in response to your issue on Sept. 30,2024.
For assistance with this issue, please contact PSI directly at [email protected]. They will be able to provide further guidance or resolve any discrepancies.
If there's anything else we can assist you with, feel free to let us know!
Very good references for my company and I'm looking for someone that 😀
Good I have good references and I'm learning a lot, and I'm very interested 😊
PSI resources have successfully assisted me in my studies in the past.
I paid for this exam once before and have never had access. Paying for a second time. Made two calls to rude awful repesenatives.
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience you have experienced, including your previous interactions with our representatives. We want to ensure that your concerns are resolved promptly and we did attempt to contact you in response to your issue on Sept. 29,2024.
To assist you further, please contact our support team at 866-589-3088 or email [email protected]. They will be able to provide the necessary assistance regarding your payment and exam access.
We greatly appreciate your patience and understanding as we work to resolve this matter for you.
Easily accessible, clear description of item, hassle free checkout
I'm so excited to take the P&C practice test! This will help me finalize my test prep.
Good, quick, easy experience. Easy to buy practice exam, and take it.
This has been a challenging experience. Changing my email account should be much easier.
Thank you for sharing your concerns, and we're sorry to hear about the difficulties you've experienced. We did attempt to contact you in response to your issue on Sept. 28,2024.
In order to assist you further, could you please provide your full name, exam confirmation number, and a detailed description of your concern via email at [email protected].
We understand that changing your email account should be simpler, and we appreciate your feedback. We are committed to improving the process and your experience.
Thank you for your patience.
I hope this is what I need to excel! I am so ready to get started. It's great!
Good easy process. That's all I need to say. I hope you have a good day. Thanks
It was a fast, good,and professional experience. I hope that the website has more books for CPPS exam more than the que
Not easy to navigate. Conflicting messages. Archaic. Not easy to navigate. Conflicting messages. Archaic.
Thank you for reaching out. We understand your frustration regarding the difficulties you've encountered navigating the system and we did attempt to contact you in response to your issue on Sept. 28,2024.
For further assistance, please contact [email protected]. They will be able to help you resolve any issues you're facing.
We acknowledge that the platform may not be the easiest to navigate at times, and we appreciate your patience. Your feedback about conflicting messages and the system's interface is valuable, and we'll work on improving the experience.
Thank you for your understanding.
My experience Was good i liked the easy to use and select the best option for me
The testing site was easy to navigate. The directions were clearly stated and easy to review during the exam if needed.
Questions are too basic to help pass the test. Called customer support to ask if I bought the wrong study guide and they said "this is not to help you pass the test but to only boost your confidence"
Thank you for sharing your feedback and we did attempt to contact you in response to your issue on Sept. 27,2024.
For further assistance regarding your study guide purchase or any concerns, please contact PSI Support directly at 866-589-3088 or via email at [email protected].
We hope this helps, and we apologize for any confusion or inconvenience you've experienced.
Thank you it was a great experience and easy process, i will use it anytime
This test might be harder for me since i work with mostly adults in my hospital but once a year we might get one delivery.
Been a terrible experience so far. Still two tests that had system issues and was unable to finish and was never refunded or resolved. Seriously a scam and money grab scheme by PSI. Wait on hold for literally HOURS and then nothing happens…."oh, you expedited my complaint…that's great." Literally nothing happens. If you are able to use a different testing company I suggest you do. PSI is literally the WORST.
We are truly sorry to hear about the difficulties you've experienced, and we understand how frustrating this situation must be. We did attempt to contact you in response to your issue on Sept. 27,2024.
To help resolve this, could you please provide your full name, exam confirmation number, and any additional details regarding your concerns? Please send this information directly to [email protected] for further assistance.
Thank you for your patience, and we apologize again for the inconvenience you've faced.
I have taken TWO tests that I was unable to finish due to the program/test kicking me out or internet issues at the testing center. It is a two hour drive both ways and one day I waited there from 8:30AM until 5:30PM hoping to get back in. The proctor was on the phone with PSI the entire off and on all day. Then, they said they had NO record of the problems. They "expedited my claims, but have STILL heard NOTHING about a refund. I have spent HOURS on hold with them...STILL no refund for either tests. I also have taken it and NEVER received a score report print out, which you need to mail in to the State. I had to spend more HOURS on hold on the phone to get that in an email. I took the test on a Friday and couldn't get a score report. The proctor gave me the number to call and funny, I KNEW the extension by heart by then...they said it would be 24 hours before they could generate the report and that I needed to call back. I called back the next day. They said it would 3-5 BUSINESS days before I would get an email. I got an email that said I failed the National portion, so, I rescheduled. When I took the test, it only gave me the National portion...thought that was weird. No score report. Had to spend another hour to get an email. Found out on my profile that I had PASSED the State portion and that was why I could only now take the National part. They NEVER let me know. I had to spend more HOURS on the phone to even get an email with that passing score. They didn't seem to realize that I NEED that print out to mail in to the State. THEN, the lady HUNG UP ON ME.
Still have heard not a word on a refund for the two tests I was unable to complete DUE TO THEIR HORRIBLE SYSTEM. I find it funny, they say they can't see your test but everything is ONLINE...they can take my money for the test IMMEDIATELY...but it take 5 days to hear anything and hours on the phone with some poor lady that has no clue what is going on. What a racket.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback and experience. We understand your frustration. We will pass this feedback along and we did attempt to contact you in response to your issue on Sept. 30,2024.
For further assistance or to address specific issues with the test content, we recommend contacting PSI directly at [email protected]. They will be able to look into the issue and provide support.
Please let us know if there’s anything else we can help with.