On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Wonderful and good. Thank you very much for creating this website.
Scheduling my exams was easy. Finding the location of exam was a little more difficult. The material required to pass the exam was extremely difficult and I have a Bachelor's degree. I haven't studied that hard since college & the wording of the questions was extremely difficult to understand. One almost needs a Master's degree in English to break down what they were asking. Seems a little unnecessary for what I was trying to obtain. Lastly, having a person test right next to me was also very distracting.
Not easy to navigate website. Wish I would have received a reminder email that my previous practice test was going to expire.
Thank you for reaching out! We understand that navigating the website can be challenging. We did attempt to contact you in response to your issue on Nov. 1,2024.
For immediate assistance, please contact our support team at 866-589-3088 or email [email protected]. They’ll be able to help you with your concerns.
We appreciate your feedback regarding the reminder emails for practice test expirations. We will pass this along to the team for consideration.
Self explanatory, easy to navigate and use. Would recommend to others.
Quick easy service. Professional customer service. Like the late hours if you have a question after registering.
It was a good productive experience I appreciate your help in this endeavor
Excellent! The PSI is really helpful for my CST test prep, especially the CST self assessment examination form A and B help me to go through all practice questions and ready for real text.
Your Website has issues.
I had a lot of problems logging in.
I had to call your help center to sole the issues but still exists.
Thanks for making it easy for me moving from Canada to Michigan it was easy processing
All good, easy to understand and use order forms-thank you!
Doesn't tell specifics on accessible length of time for packet materials or official end date.
Practice tests were very helpful and contributed to me passing my National Electric Code test. However on one of the practice test, answers were clearly incorrect...not the entire test just a few questions. Never the less, I found them helpful in increasing my speed to find reference material in the code book.
Excellent and fast reliable that why I choose buy the study guide book
I did not see any disclosure that this is limited to 1 year until after I had purchased it.
Thank you for your message. We understand your concern regarding the purchase terms and we did attempt to contact you in response to your issue on Nov. 1,2024.
For assistance with your inquiry, please contact our support team at 866-589-3088 or email [email protected]. They will be able to provide the clarification you need.
We appreciate your feedback, and we’re here to help!
The easy checkout and choices for testing are user friendly
Hard time passing this exam
So I hope this helps because this test is hard for me :(
We're sorry to hear about your experience. We appreciate your feedback, and we understand how frustrating this can be. We did attempt to contact you in response to your issue on Oct. 31,2024.
For assistance with your test access, please contact [email protected]. They will be able to help resolve the issue. If you have any other concerns or questions, please let us know.
The website is awful, constantly loads and loads and doesn't got to the right page. Every step in painful when it should be easy.
Thank you for sharing your feedback with us. We’re sorry to hear about the difficulties you’ve been experiencing with the website. We understand how frustrating it can be when technology doesn’t work as expected, especially when you’re trying to complete important tasks.
To ensure you get the assistance you need, please contact our support team directly at 866-589-3088 or via email at [email protected]. They will be able to help you with the issues you're encountering and guide you through any necessary steps.
We appreciate your patience, and we are committed to improving your experience. If there’s anything else we can assist with, please don’t hesitate to reach out.
Hard to figure out how to purchase test. Links are not obvious
Thank you for reaching out and sharing your feedback. We apologize for the difficulty you've encountered with the mobile interface and purchasing your test. We understand how frustrating it can be when navigation isn’t clear, and we want to help make the process easier for you.
For assistance with purchasing your test or navigating the interface, please contact our support team directly at 866-589-3088 or via email at [email protected]. They will be happy to guide you through the process.
We appreciate your patience and are here to help with any further questions or concerns you may have.
Great service and better information I'm very satisfied thanks
The Psi system and customer support is very hard to navigate, test center hours are hard to find out schedules for, etc.
Thank you for reaching out and sharing your feedback. We apologize for any difficulty you've experienced navigating the PSI system and with the test center scheduling. We understand that these issues can be frustrating, and we want to make sure we address your concerns as quickly as possible.
To assist you further, please email your full name, exam confirmation number, and a detailed description of your concern to [email protected]. Our support team will review the information and work to resolve the issues you're facing.
We appreciate your patience and are here to help. If you need further assistance, feel free to reach out again.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback regarding the WI P & C Insurance Licensing exams. We're glad to hear that scheduling was easy, but we understand that finding the exam location and the difficulty of the materials were significant challenges for you. We did attempt to contact you in response to your issue on Nov. 1,2024.
To assist you further, please provide your full name and exam confirmation number, along with your specific concerns, via email at [email protected]. This will help us address your issues more effectively.
We appreciate you sharing your thoughts about the exam environment and question clarity. Your feedback is valuable, and we will ensure it is communicated to the appropriate team as we work to enhance the experience for all candidates.