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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to navigate. User friendly.
I didn't have any problems with purchase
3-4 - I had ab it of trouble as account was linked to old mail. So I had to work through that with the national office.
This site was really easy to purchase a pre-test course. Hopefully this works for me.
I paid for test and practice exam all at once. I never received the test access code so I have to repurchase the practice exam. Ripoff!
Good experience so far! I haven't done anything to comment on yet!
Very helpful and useful with studying and preparing for exam
Straight forward purchase process and easy to navigate the page.
My experience has been amazing, I truly enjoy all the materials
Thoroughly helpful, easy to access and navigate through the entire site to find your product.
I entered a code, then it immediately became invalid while the order was not placed in. This really got on my nerves.
We're sorry to hear about the issue you encountered with your code. We understand how frustrating that can be and we did attempt to contact you in response to your issue on Nov. 2,2024.
For assistance with this matter, please contact our support team at 866-589-3088 or email [email protected]. They will be able to help resolve your issue.
Thank you for your patience, and we appreciate your feedback.
I am thoroughly impressed with the level of service I received. This is the kind of service that makes me a loyal customer. Thank you!
The Provider renewal process is too time consuming, it should be more simplified as it is for all other states.
Thank you for your feedback about the provider renewal process and we did attempt to contact you in response to your issue on Nov. 2,2024.
To better assist you, please provide your full name and details of your concern by emailing [email protected]. They will be able to address your feedback and provide any necessary assistance.
We appreciate your input and are here to help!
I was in the process of taking my online exam. The proctor JUST released my test. Simultaneously, I told my son I could not open the door, or I would be disqualified (I was on the third floor, locked in). I began reading the rules and before I even proceeded, by selecting that I agreed to the rules of the test (or whatever the button said because the proctor immediately froze my screen, and I barely had a chance to read a thing). The proctor disqualified me and disconnected immediately. I did not accept the terms of the test yet. I did not move from my seat, and the microphone could hear what I was saying. Total BS and money grab. I tried making a complaint, and requesting that I get to a voucher to take the test, and was told it was a different department and they had to open a ticket. I can kiss my exam fee goodbye. Its unfortunate that I do not have any other testing options in NYS, because I WOULD NOT GO WITH PSI AGAIN. I am sure this proctor was ready to be out for the day, given I was the last test slot on a Friday.
We're sorry to hear about your experience during the exam. We understand how frustrating this situation must be for you and we did attempt to contact you in response to your issue on Nov. 2,2024.
To address your concerns, please provide your full name, exam confirmation number, and details of your situation by emailing [email protected]. They will be able to assist you further with your complaint and any potential next steps.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it.
Need a better description on items to purchase. There are several different tests to pick from
Thank you for your feedback!
We understand that you’re looking for clearer descriptions of the items available for purchase and we did attempt to contact you in response to your issue on Nov. 2,2024.
For assistance with this and to help clarify your options, please reach out to our support team at [email protected]. They’ll be happy to assist you.
We appreciate your input and are here to help!
None of the questions from the study pack showed up on the exam
Thank you for reaching out.
We're sorry to hear that the questions from your study pack didn’t appear on the exam and we did attempt to contact you in response to your issue on Nov. 2,2024.
For assistance with this issue, please contact our support team at [email protected]. They will be able to help you with your concerns.
We appreciate your feedback and are here to support you.
Great online experience! Prompt easy to follow instructions and excellent feedback
This took me a number of times to figure out how to buy the SJE, reset my password and get to psi site to purchase the SJE. It was very time consuming and it seems unnecessary.
Thank you for your feedback.
We understand that the process to purchase the SJE and reset your password has been frustrating and we did attempt to contact you in response to your issue on Nov. 2,2024.
For assistance, please reach out to our support team at 866-589-3088 or email [email protected]. They will be able to help you more efficiently.
We appreciate your patience and feedback as we work to improve our processes.
The site was easy to navigate and I was able to buy the practice test quickly.
Great and super helpful. Easy to use. Great resources. Good support
Easy to use so far I'm excited to see how well it actually works
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with not receiving your test access code. We understand how frustrating this must be, and we want to help resolve the issue as quickly as possible.
Please send the details of your purchase, including your full name and any relevant information regarding your order, to [email protected]. Our team will investigate the situation and work with you to ensure you get the access you paid for.
We appreciate your patience and look forward to resolving this for you.