On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
There are a lot of grammatical errors in your lesson content... missed words, duplicate word phrases, etc. A good proofreader is needed.
I am using your study packet and study tests and have learned a lot
It was very quick and easy to purchase a test with the voucher I bought when registering for the VTNE!
This process was easy to navigate through. The price of the course is manageable.
Y'all needed a lot of information to get this practice test. Having to write all this down in order to pas this page is bull$#*!
We understand your frustration, and we apologize for the inconvenience you've experienced with the practice test. Your feedback is important to us and we did attempt to contact you in response to your issue on Nov. 1,2024.
For assistance, please reach out to our support team at [email protected]. They can help you navigate the issues you're facing and provide the support you need.
Thank you for your patience, and we appreciate your input as we work to improve our services.
Ready to Pass The national portion. Im ready to dive in the study guide format.
I purchased the $50 practice test package only to find that the actual test included multiple subjects that were not covered in the practice tests. To further compound my frustrations I am still unable to review or even find my test results other than the fact that I passed. I attended numerous emails and phone calls and attempt to access my client portal only to run into dead ends. It appears the whole testing experience isn't about the test takers knowledge or to improve the test taking experience but rather tilted towards a money making experience
Thank you for reaching out and sharing your experience with us. We're sorry to hear about the difficulties you faced with the practice test package and accessing your results. Your feedback is important, and we understand how frustrating this must have been for you. We did attempt to contact you in response to your issue on Nov. 1,2024.
To resolve your concerns, please contact our support team directly at [email protected]. They will be able to assist you further and address any issues regarding your test results and the content of the practice tests.
We appreciate your patience and understanding as we work to improve our services.
Sells rep on the phone could not answer my question. She also gave me false information
Thank you for bringing this to our attention. We did attempt to contact you in response to your issue on Nov. 2,2024.
We apologize for any confusion and inconvenience caused by the incorrect information you received over the phone, and we’re here to make sure you get the support you need. We did attempt to contact you in response to your issue on Nov. 9,2024.
For us to assist you effectively, please send the details of your concern via email to [email protected].
If there’s anything else we can do in the meantime, please don’t hesitate to reach out.
Easy to use materials and really help to prepare you for the tests
Good experience and nice people helped me find what I was looking for, thank you.
Contacting a human being at PSI is nearly impossible... circle of perpetuity / endless loop...
Thank you for reaching out.
We understand that contacting someone at PSI can be frustrating, and we appreciate your patience as we work to address your issue. To assist you better, please provide your full name, exam confirmation number, and details of your concern via email at [email protected].
Quick and efficient, sales are no hassle and not complicated
I have had Excellent service overall with PSI throughout my studies for Oregon, South Carolina and Tennessee
Quick and easy process to find the material and information i was looking for
Everything is extremely expensive as I am someone who is trying to get a career to earn money I can barely pay for this stuff.
Thank you for your message.
We understand that costs can be a concern, especially when starting your career. We appreciate your feedback and are here to help you find the best solutions and we did attempt to contact you in response to your issue on Nov. 3,2024.
For assistance, please reach out via email at [email protected].
Wouldnt work on mobile, wouldnt take card online...1 hour later finally used 4th different card on my laptop and it works.
Thank you for reaching out and sharing your experience. We sincerely apologize for the difficulties you encountered with the payment process, both on mobile and with your cards. We understand how frustrating this must have been, especially after multiple attempts.
To assist you further, please provide the details of your issue, device used, and any relevant error messages. You can send this information to [email protected], and our team will look into it and help resolve the issue.
We appreciate your patience and are here to ensure you have a smooth experience moving forward.
I had a simple question about taking the test. I have already registered and paid. However, since it is impossible to get anyone on the phone, I used the chat line which was no help at all.
We're sorry to hear that you’ve had difficulty getting your questions answered about the test and we did attempt to contact you in response to your issue on Nov. 2,2024.
For assistance, please email [email protected]. They should be able to help you with your inquiry.
Thank you for your understanding, and we appreciate your patience.
Quick and easy to use and understand, everything has been great to help me prepare for my upcoming test
Ordering experience on mobile far surpasses any other I've had
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We sincerely apologize for any errors in the lesson content and appreciate you bringing this to our attention. Your input is valuable, and we will ensure that it is passed along to the appropriate team to review and improve the materials. We did attempt to contact you in response to your issue on Nov. 3,2024.
For assistance or to share additional details, please email [email protected].
Thank you for helping us enhance the learning experience.