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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great, but it doesn't resemble the test as well as I thought it would, but it is better than nothing
I ordered the three practice exams. Unfortunately each exam contained a large number of un-related questiosn that were EXACT repeats. Not only were the questions outside of my area of study but repeated continually wit hthe exact same question. I expected 150 questions within my area of study, but feel short changed for what I actually purchased. Would NOT recommend this to any one studying for the exam.
Helping to prep for general electrical test to learn format and question wording
I purchased the Milady 8th edition from here. I was skeptical but goad I ordered it. I purchased on a Thursday and called Monday because I had not heard anything back. Customer service was very helpful and told me when I should expect my books. They literally came that same day!
You wouldn't take my card for some reason. I had to use my wife's, which worked fine. The website is a mess, with missing details and missing pictures. It still has manuals and code books from 2009, and still has the balls to charge over 80 dollars for it.
Thank you for following up, we understand how important this matter is for you, especially with your career and licensing on hold. We apologize for the lack of follow-up since your conversation on Thursday.
To ensure you receive the proper forms and resolve this as quickly as possible, please follow up via email also at [email protected]. Our team will be able to assist you directly and work with you to ensure you have everything you need to move forward.
It was easy to place the order and am looking forward to this helping me pass the exam
Loved the convenience of downloading my tests on my computer
Great word of mouth for a subject that I need in my business to succeed in the future
There is no introductory page or opportunity to update Provider information. The link doesn't even confirm the Provider ID or Provider name. Not sure if I trust this process.
Thank you for sharing your concerns. We understand your hesitation and want to ensure you have a smooth experience. We did attempt to contact you in response to your issue on November 6,2024.
If you need assistance updating your Provider information or have any questions about the process, please contact our support team at 866-589-3088 or via email at [email protected]. They’ll be able to address your concerns and guide you through the necessary steps.
We appreciate your feedback and are committed to providing the support you need.
It has been VERY DIFFICULT to get to this point regarding setting up our portal to your PSI Store. Wouldn't it make more sense to be able to attach the course application to this payment all at the same time instead of having to wait to be contacted by a sales team member?
I tried to download the pdf to my desktop and it did not download. I have looked all over on my laptop, including recent downloads. It currently says, file has expired".
Thank you for reaching out. We apologize for the trouble you're experiencing with the download and we did attempt to contact you in response to your issue on November 6,2024.
For assistance, please contact our support team at 866-589-3088 or via email at [email protected]. They will be able to help you resolve the issue and provide guidance on how to download the file successfully.
We appreciate your patience and look forward to getting this sorted for you as soon as possible.
So helpful in passing my VIrginia real estate exam. Just purchased the study guide for Maryland exam now!
Fast order fulfillment...was able to meet a short deadline.
Was able to change my test date easily. That was easy and nice surprise.
You get one test. It's timed making it really hard to use it to help study. It doesn't tell you anymore on what you need to study than the actual test. They use it to try and get you to spend $100 for their course. And obviously monopoly. They have 700 questions all based on trying to trick you. Horrible humans.
Thank you for sharing your feedback. We’re sorry to hear about your experience, and we understand your frustration.
We take all feedback seriously as we work to improve our services, and we appreciate you bringing this matter to our attention. Your concerns will help us in our ongoing efforts to improve the user experience and we did attempt to contact you in response to your issue on November 6,2024.
For assistance or any specific concerns, including refund, please reach out to our support team at [email protected]. They are the best resource for resolving these issues.
Thank you for your understanding.
Good and well treated with everything had all my questions answered and got in and started testing quickly
Great Experience. I have used a lot of similar products and this was great.
Fast and great service! It was easy to find the exact course I needed.
Very simple to purchase! I really appreciate the unlimited attempts aspect. Thank you so much!
Initial logon with my saved password didn't work. Why? Re-loading it was confusing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out and sharing your concerns with us.
We sincerely apologize for the experience you've had with the practice exams. We understand how frustrating it can be when the content doesn’t align with your expectations, and we take your feedback seriously. We did attempt to contact you in response to your issue on Nov. 7,2024.
To better assist you, please provide the specific details of the issues you've encountered via email at [email protected]. Our support team will be happy to look into your case and work with you on resolving this matter.
We appreciate your feedback and will continue to improve our offerings to ensure the best experience for all users.