Prosoft3DReviews 93

A day or two ago, I changed my Netbook Administrator password to the same one I had on my desktop, to make it safer. I have a terrible memory. I forgot all about it, and yesterday I decided (again, as it happened) to change it to match my desktop password...?
When I entered my supposed 'existing password,' then my new one (twice), it told me that my existing one was incorrect, and to enter it again. A little worrying, but I assumed I'd entered it incorrectly.
Then when it was again not accepted, I really got worried. As Administrator of my computer, I realized that if I logged out, I'd be in serious trouble. So I kept my cool and after a little while found 'password recovery' at prosoft. Once I was satisfied that it was supposed to be able to help me recover my existing password, I was pleased to pay the $9.99 for the ability to do so.
Of course, as I logged off, I was concerned it wouldn't work, but what alternative did I have?
It worked beautifully, and I was able to log out and back in. Great little program, and well worth the security it will provide for the future.

I had an issue with a lost password for my netgear router, i thought i would try prosoft. Unfortunately this was not a task any password unlocker could do. After attempting to find lost password, I wrote to the tech support listed, they responded in less than ten minutes, after a short exchange of info it was determined that it was not possible to unlock my lost password in this case. They were very detailed and professional and when found that they could not help me the CS rep helped me with resetting my router. As well told me they would refund my fee. It was done by the next morning. I can not say enough as to the friendly professional service I got from this company.

I purchased and downloaded Password Recovery 5.0 from the prosoft3d.com website. I then installed it on my computer [Windows 7 Ultimate 64-bit OS] and tried to recover a password for an email account [Outlook 2010] and it would not work! [Please read my entire review before deciding anything]The program would not recognize any password fields at all. I both emailed and called support [search engine found telephone number not listed on their site]. I got an email response within about an hour. We traded a few back and forth email then I got a return call from the voice mail message I had left. The Tech stayed on the phone with me and we did some troubleshooting and then some trial and error testing and found a work-around solution. You right-click on their icon, select “Properties”, “Compatibilities” tab, check the “Run this program in compatibility mode for:” and select Windows 95 in the drop down list. Then check the box for “Run this program as an administrator” and click OK. You may have to restart your computer after this. The program now works exactly as it should. It is disappointing that it was necessary to go through all of this to get it to work but the Tech Support people were very responsive and professional and not only offered a refund early on but were willing to take the time to work through the issue to the point of achieving a viable work-around solution. Despite what some of the posts say they live up to their promise of your satisfaction.

Well, I Am waiting to see if they give me a refund. The software did not work at all. I couldn't even get it to work with plain text. I got the automated response so far. If anyone needs to know how to recover their password in windows 7 I can help you to do it for free. I ended up staying up all night and had to do what the software was supposed to do. They did give me a full refund so I am changing their rating. I am very surprised everyone did not get a refund. I think maybe they changed their policies or something?

I went to this site due to needing to get on a computer that my sister had. She was killed 3 years ago and I got her laptop and done have info on the password. I went through all the steps including the purchasing section. I filled out the information and decided not to purchase it due to not having the rights on this computer, I will not down load anyway. I erased all my information. I DID NOT CONFIRM THE ORDER, and I received an instant message on my phone that my bank card was charged. $29.95. I sent a message to the customer service department. Waiting on reply. I DID NOT COMPLETE THE ORDERING INFORMATION AND WAS AUTOMATICLY CHARGED. THAT ISN'T A POSSITIVE ACTION FOR ANY COMPANY TO DO, WHETHER IT ACTUALY WORKS OR NOT. I DID NOT CONFIRM THE ORDER! I CHANGED MY MIND!

I purchased the $9.99 software that apparently can recover any password... you just hover the mouse over what you want uncovered and it should show the password. First they charged me $29.95 ( they said I bought the upgrade version, which I didn't), then the software didn't work on anything. Whenever I moved the mouse over something, instead of showing the password, it would just show the name of the software/website. I immediately asked for a refund and they gave me no problem with that but I had to remind them twice during a two week period to refund me and when I finally received it, they only refunded me $20, instead of the $29.95... so I had to contact them a third time. It was just a pain in the butt and the software didn't do what it was advertising for.

Purchased the software to recovery excel sheet password. The advertised priced was $9.95. I got link after purchased, however it did not work at all. I called the listed their office but prove useless. I called my credit card company for dispute and found that the prosoft3d charges was $ 29.95 rather $9.95. I have requested stop payment due to the pending charges. Luckily I print screen shot of all my transaction, which could be useful for prosecution. The Company is listed as Mobile Software Tech. In California per the CC company. I am determine to get the bottom of it.

Bought password recovery 5, gave credit card number, went to download then was informed it would be 20 dollar additional. So the true price was more than at first indicated. (This is like going to a fortune teller and finding the advertised price is only the "introductory" or "basic" one, then she says that the real price is considerably more.) One feels put on the spot but goes on out of curiosity. This was not very straightforward. Then i find it has to be "installed". However, the PC i need to fix is LOCKED -because the password is lost. So needless to say i cannot gain access to the pc to install the program. The software therefore is useless.

The only positive reviews on this company have to be written by themselves. We purchased the software from prosoft3D, and like all the other reviews it didn't work. We took their web address from cnet, so we had false sense of security. We contacted customer service as instructed with no response (it has been 3 days). There is no phone number or mailing address attached to this website and very little information about them. They also have samples of review emails from their clients; I found the same exact emails from the same clients on their 3D Aquarium
Desktop background site. The emails are word for word the same. To me that's fraudulent.

The instructions were a little difficult to follow but the software worked after I figured out how to use it. Customer service was actually very good and got back to me faster than I expected. My son lost his computer password and I was able to use my account to make a new password for his user name and it worked right away, you just select the account you need to recover and then enter a new password twice and he was able to login. Mark.