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PropertyRecord.com

4.6

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From the business

Look up a home valuation report for any piece of real estate in North America. Fast access to any home valuation report you need.


propertyrecord.com
Wilmington, DE, United States
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PropertyRecord.com Reviews Summary

The company exhibits a generally positive reputation, particularly for its responsive and effective customer service, with many customers praising the quick resolution of billing issues and refunds. The quality of the reports provided is often highlighted as thorough and useful. However, a recurring concern involves unexpected monthly charges, with customers expressing frustration over unclear enrollment terms and hidden fees. This lack of transparency has led to dissatisfaction among some users. Overall, while the customer support is commendable, enhancing clarity around pricing structures could significantly improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
85
value
89
quality
90
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Good property search service
February 25, 2025

I used this property record search service for 6 months or so and found it to be very helpful and easy to use

Date of experience: February 14, 2025
Ohio
1 review
0 helpful votes
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Credit back
February 25, 2025

I saw a charge of 20 dollars on my account I didn't not authorize a package of any sort, the customer service was very helpful and identified what the charge was and refunded it

Date of experience: February 14, 2025
California
1 review
0 helpful votes
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Feedback
February 24, 2025

Great and fast support, resolved the issue right away!

Date of experience: February 14, 2025
California
1 review
0 helpful votes
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Deborah was great help
February 24, 2025

I was being charged for a service I never purchased and Deborah was very helpful on fixing this issue

Date of experience: February 14, 2025
Michigan
1 review
0 helpful votes
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Online people help very nice.
February 24, 2025

The online help was very nice. Unfortunately, the site did not have the information I was looking for. I wanted more info pertaining to the water and sewer that was in question. Thank you.

Date of experience: February 14, 2025
Customer Support T. — PropertyRecord.com Rep
over a year old

Hi Lana,

Please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Michigan
1 review
0 helpful votes
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Not expecting a 30 sec solution
February 24, 2025

Interesting how quick today's technology works. I texted, got back reply and issue closed in 30 secs. Great service

Date of experience: February 14, 2025
Texas
1 review
0 helpful votes
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Great Customer Service!
February 24, 2025

I was able to chat with customer service and my issue was not only resolved but it was also in a very fast manner. I appreciate all efforts.

Date of experience: February 14, 2025
Florida
1 review
0 helpful votes
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Got the help I needed
February 24, 2025

I was able to resolve my issues in a couple of minutes.

Date of experience: February 14, 2025
New York
1 review
0 helpful votes
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Property Record Experience
February 24, 2025

Very attentive and quick and made it very easy to find records.

Date of experience: February 14, 2025
Missouri
1 review
0 helpful votes
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Good results, pretty speedy
February 24, 2025

One thing you have to watch out for is that you might be signing up for a monthly subscription. That was vague when I only wanted a single result.

The support was speedy in cancelling the subscription thankfully, would recommend as a service just understand your options when purchasing.

Date of experience: February 14, 2025
Wisconsin
1 review
1 helpful vote
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Property record
February 24, 2025

I asked for my property record and it said 1.00 then I just saw my credit card statement and it says 1.00 and also 9.95? I also had a notice that my card was tried for an additional 30.00 but was declined.

Date of experience: February 1, 2025
Customer Support T. — PropertyRecord.com Rep
over a year old

Hi Cheryl,

Please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

District of Columbia
1 review
1 helpful vote
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Great
February 24, 2025

I was not aware I was being charged $10 monthly fee for the last eight months and I should have know better. I only used one and paid $1 but I did not see the small print. I recommend that this clause made clearer. However, when I called the phone number shown on my credit bill a friendly live person, Christie answered and immediately refunded me the $80. I was very pleased and I was impressed with very fast action.

Date of experience: February 14, 2025
Texas
1 review
0 helpful votes
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Cancel Account
February 24, 2025

Fast and efficient customer service through chat! Thank you!

Date of experience: February 14, 2025
Ohio
1 review
0 helpful votes
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Surprised
February 24, 2025

I received a surprise charge. But they reversed it as soon as I asked.
The report i paid for was very thorough.

Date of experience: February 13, 2025
Customer Support T. — PropertyRecord.com Rep
over a year old

Hi Gregg,

If you haven't received your refund yet, please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Georgia
1 review
0 helpful votes
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Paid $1, got information on my land, got charged extra $20 a week later, talked with customer support, getting a refund and whatever membership this was cancelled. Great customer support.

Date of experience: February 13, 2025
Customer Support T. — PropertyRecord.com Rep
over a year old

Hi Austin,

If you haven't received your refund yet, please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Ohio
1 review
0 helpful votes
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Me
February 23, 2025

It didn't help me. Plus I cannot afford it. There is nothing else to say.

Date of experience: February 13, 2025
Customer Support T. — PropertyRecord.com Rep
over a year old

Hi Nancy,

Please contact us at [email protected] and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Indiana
1 review
0 helpful votes
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PROFESSIONAL AND EFFENTIENT.
February 23, 2025

I REQUESTED A PROPERTY REPORT. THIS IS MY EXPERIENCE, I REQUESTED A PROPERTY, AND MY REQUEST WAS HANDLED PROFESSIONALLY AND EFFECIENTLY.

Date of experience: February 13, 2025
California
1 review
0 helpful votes
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Great customer chat
February 23, 2025

Was requesting to cancel my subscription through chat and was taken care of promptly and easily. Nice customer service. Even provided a confirmation code in minutes.

Date of experience: February 13, 2025
Texas
1 review
0 helpful votes
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Easy experience getting refund
February 23, 2025

It took one minute to obtain a refund for a bundle package that I didn't mean to purchase.

Date of experience: February 13, 2025
California
1 review
0 helpful votes
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Very satisfying
February 23, 2025

Great services
Lots of information
Very useful
I will always come back in the future when I need information about future property

Date of experience: February 12, 2025