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At Proflowers, we’re here for the moments that matter—big or small, planned or last-minute. Our fresh, modern arrangements make it easy to send a thoughtful gift that feels personal and looks effortlessly stylish. With a curated selection designed to fit every vibe and occasion, we take the guesswork out of gifting. Whether you’re celebrating, supporting, or just saying hi, we’re here to help you show up—beautifully.
Our flower arrangements are designed for real life—fresh, moody, and effortlessly stylish. Think modern farmers market vibes with an edge: layered textures, unexpected color moments, and just the right amount of whimsy. They’re made to feel personal, not perfect—and always priced to make you smile.
ProFlowers Reviews Summary
ProFlowers has a rating of 3.3 stars from 1,304 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ProFlowers most frequently mention and beautiful arrangement. ProFlowers ranks 6th among Flower Delivery sites.
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Maybe I missed the description but I selected a beautiful bouquet filled with succulent and greenery for our anniversary. Only to be presented with a bouquet of plastic. There were a few real flowers found and were identified by the dead wilting pedals. I should know by now to shop local since this is not the first time proflowers was a disappointment Ps I do not care about making it right, reimbursement, etc. This poor experience reminded me to not buy from this establishment. Do not contact me
ProFlowers is dependable. They deliver beautiful flowers on time!
Hi Gayla, thank you so much for your kind words! We're thrilled to hear that our service consistently meets your expectations and that you enjoy the beautiful blooms. We look forward to brightening your day again soon!
Absolutely gorgeous! Most were in the early stages of blooming. Just perfect! They were delivered on the day promised, packed in a box along with a vase. I could not have been more pleased. Highly recommend ProFlowers.
Thank you so much, Robert, for trusting us with your order and taking the time to share your experience. We're delighted to hear the roses arrived just as you hoped and that the timing exceeded your expectations. Your recommendation means a lot, and we look forward to serving you again!
Every detail about this birthday gift was perfect.
Thank you, Cathleen, for such a wonderful compliment. It means a lot to hear every detail met your expectations, and we’re committed to continuing that level of care with every order. If there’s anything you'd ever like customized even further, we’d love to help make it just as perfect again.
UPDATE: Proflowers saw my original review, below, and refunded me 50% of the product cost. That's great service! They "righted the wrong". I was happily surprised. Nothing to say really. Had to get a gift for someone in another state. They said they received it, but not much else about the item. For what you spend with all the fees/etc., even after their supposed discounts, it all should be spectacular... but it was just OK. Nothing to write home about. I only do this once or twice a year when necessary anyway. Can't afford it as a regular gift-giving solution.
Thank you for your feedback and for taking the time to communicate with us. We appreciate the opportunity to resolve this matter. Please let us know if there is anything further we can assist with.
Flowers were beautiful and they lasted a long time.
We appreciate your review and appreciate you taking the time.
The flowers arrived as expected delivered on time, and they liked them. I thought they would be in a pumpkin vase but maybe they ran out or I bought wrong item
Thank you for taking the time to review your experience with our service.
Wasn't delivered to right address, received a day late. Sad looking after setting outside. I am on the third floor of building 24. It was left outside of building 10. I got a email Thursday telling me i had flowers in the lobby of building 10. Went there nothing. I finally located them in the front office Thursday afternoon.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
Pro Flowers makes it easy for the customer to find what they need and like. It's simple to use.
Thank you for taking the time to review your experience with our service.
The flowers were a lot smaller in size for the bouquets and the feature flowers didn't match what I saw online
Thank you for your feedback and for taking the time to communicate with us. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
I was notified that the flowers I ordered were delivered a day late. I called Proflowers and they were going to look into it and get back to me. No one contacted me with an explanation. Vic James
A supervisor has reached out to you via voicemail and email. Upon reviewing your order, the order was delivered on the original date. Please let us know if there is anything further we can assist with.
I ordered the arrangement that had flowers in a pumpkin. The photo looked amazing, and I was excited to see a picture of the arrangement I sent. The pumpkin was great, but the flowers looked very much in disarray. It was not the beautiful flower arrangement I expected.
Thank you for your feedback and for taking the time to communicate with us. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
Ordered 2 of the same bouquet for 2 different friends. The first one was beautiful, and as pictured. The second bouquet was beautiful, but not at all like the picture. I notified ProFlowers. They had the florist send a second bouquet that was like the picture. I did not think it would happen, but it did. I am extremely pleased that they made it right. I spent a lot of time with 5 different vendors looking for a bouquet that I liked. Thank you, ProFlowers! I will not forget.
Thank you for taking the time to review your experience with our service.
I spent $90+ to get the more elaborate version of the Fall "gourd" arrangement. The recipient sent me a photo of what they got. It was pretty, but much, much smaller than the photo on the website. It also was not in the pumpkin shaped vase from the picture, but rather something generic. This exact circumstance happened to an order from several months ago. Both deliveries went to the same address, so maybe the issue is the florist used for that area. Or maybe ProFlowers' business model is to be deceptive. Either way, I'm to the point where I will no longer use ProFlowers, I'm going to try to find an alternative.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
EDIT - Their customer service was great and good enough to turn a bad delivery into a good experience still. Thank you. They were wrapped nicely in a mesh. However after my wife got home she removed the mesh and the flowers never opened. They were basically half dead the whole time. Very disappointing
We see that you have spoken to a supervisor regarding your recent review—a refund of 50% off the arrangement. Please let us know if there is anything we can assist with further.
The beautiful Restorative Pause Bouquet has dark purple irises, white lilies, white roses, and eucalyptus in it. The presentation was lovely. It was hand-delivered. The Gourmet Sweet & Savory Gift Box had a very nice selection of edibles that greatly pleased my son. This box was left at the door. No one rang the doorbell or called. I was concerned because the delivery was in California, but the temperature was only in the low 70s; and the food was fine.
Thanks for taking a moment to tell us about your experience with our service.
It was a quick turn around and it cheered up the family I sent it to. Thank you for always coming through even at the last minute.
Thanks so much for sharing your experience! We really appreciate you taking the time to let us know how it went.
Usually it's a maybe if I order for delivery same day, and it will arrive the following day. Dependent on time of order usually. I ordered pretty late that day, but before 5 PM, and they were delivered that day by 7 PM.
We appreciate your review and appreciate you taking the time.
My friend had to contact the delivery person as the flowers were sent to the wrong city that had the same street address. He did bring them to her.
Thank you so much for sharing your experience! We really appreciate your feedback and can’t wait to use your insights to make things even better. Your thoughts mean a lot to us!
I have used Pro Flowers a number of times, and ALWAYS the recipient was thrilled with what they received!
We’re so grateful that you took the time to share your experience with us! Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jesus, we sincerely regret that your anniversary bouquet did not meet your expectations and understand how important these moments are. We appreciate your feedback and will use it to improve expectations without delivering flowers. Thank you for sharing your experience, and we sincerely apologize for the dissatisfaction caused.